Brands Republic has a rating of 1.81 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Brands Republic most frequently mention customer service, tracking number, and credit card problems. Brands Republic ranks 321st among Home & Garden Other sites.
I was very satisfied with my first experience with Brands Republic. They let me know that there would be a small delay with the shipment, but the shipment still arrived within a very satisfactory amount of time, the package was boxed well, and the purchase was just what I had hoped it would be. I would not hesitate to order with Brands Republic again.
I placed my order (order # 1936) on June 26,2021 and have, regularly, checked the tracking status which still shows that the item has not yet been shipped. For this reason, I would like to cancel my order, immediately, and have this charged credited back to my credit card. I've also tried, several times, to reach someone by phone at *******556 and to no avail. Very disappointing experience.
My order from July 7th still hasn't shipped. The status of the tracking number has been "label created, check back tomorrow". They haven't answered an email or their phone.
This is a scam website. Eiffel tower is map location. Another address in Australia listed on website. Never sent the stuff I ordered. No communication, has to file dispute with credit card
I was trying a new business. I bought a product from them. Will its been over a month and i still dont have the product. I have sent e-mails and there has been no e-mail back. Then i have sent in for a REFUND on the product and i still have not heard from them or seen the product. That is not good business.
Tip for consumers:
dont use Brands republic.
Products used:
none
I never received my order... I have been waiting for more than 2 weeks and they did nor send a tracking number. These bastards!
I placed an order on June 14th and the order status was updated to "fulfilled" on June 30th with a UPS tracking number. But the item still has not been shipped until now. I have contacted customer services many times through emails and phone calls, but still no response yet.
Their website is no longer available now so I think it is just a defrauding website.
Tip for consumers:
This is a fraud website that collects money from the buyers and never ships the order.
Products used:
No product received to use.
Ordered an item on Google Shopping, waited week with no response, then got an "out of stock" message, cancelling the order. Nevertheless, even after the order was cancelled for no stock, the vendor still shows the item as available on Google Shopping and their own Web site. This is fraudulent, and it's obvious that this vendor can't manage their own inventory. I'll shop elsewhere.
* Brands Republic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was excited about this purchase, but when I put in my payment information, and it only took out the first "installment" i got nervous. I never clicked anything that agreed to make payments nor could I go back and correct my mistake. So I just called my card company, and changed the card number, reporting fraud. I never got the product and that's just fine. I decided to purchase this on Amazon and pay the extra $20.
This company is a complete scam. I placed an order on 6/22. It is 7/7 and I have not received my order, nor have I gotten a response to my emails. I got a shipping notice on 6/30 but there has been no activity on the tracking number since the label was created. When you try to call them you get a generic recording that just says to leave a msg. Do not order from this company! All the good reviews are clearly fake.
Paid for dishes for wedding present! Nothing yet! Why does clicking on their phone number come up with a map of Paris, France highlighting the Eiffel tower?
I ordered late in June with expedited shipping and they said it shipped but it's been over 2 weeks and nothing. They've only created the shipping label and haven't answered any of my messages. Going to report as a scam
Tip for consumers:
Don’t order from them
Products used:
Still waiting on my product
Even after several attempts to contact customer service by email and phone I never was responded to. I needed to get information from Brands Republic to file a claim for not receiving my product via UPS. The deadline has passed to file a claim with UPS and I am without my product or money.
Nearly a 50% discount
Tip for consumers:
Make sure customer service is responsive before making a purchase.
Products used:
Didn't receive my floor fan.
Its been more then 10 days and i have not recieved my order. After many emails and writing bad reviews I got an email that my product is shipped but in reality it was not because only shipping label was created to keep me quiet but merchandise was never handed over to ups. I never received my product. They are thieves. They stole my money. I am frequent online buyer but this was the first time I opted for some unknown and unreliable website. Please stay away from them. This is my second review they deleted my first review somehow. They are scam.
I ordered a 16 piece dishware set I've had my eye on for a while. I placed my order June 16, and shipping said it would take 3- 5 business days to process my order and shop out. Ok, no big deal. It is now June 28, and my order still has not shipped. It's been 12 days! 8 whole business days! I have not received any communication about my order. I even emailed customer service to find out when the order would ship. I still have not received a response from anyone. Terrible company. At this point, I just want my money back.
This site is so screwed up, I ordered a product but never received it, and now they're hounding me to death with requests for answers to their performance survey! Do yourself a favor and do NOT order anything from Brands Republic.
Please stop don't buy from BRAND REPUBLIC. They are fake. They will charge you and you will get nothing. They charged me $160 and send me nothing. Don't get entrapped by their low prices. They are thieves and will rob you. All other good reviews are fake.
Was very reluctant to purchase due to such good pricing for what was offered. Had to be too good to be true. No Paypal or other payment options except credit cards. No reviews for this site were found. Decided to take a risk and order four fans. Only two fans arrived. Both of these fans say refurbished. That is alright but the plastic housings are smashed making the fan cage not set flush and having to duct tape just to try to use them. I have left three messages now and sent an email with no responses back. It says a 24 hour phone line, an automated system answers. When asked to hear a employee directory it doesn't exist. Where are my other two fans? Just after purchasing these fans the same night we looked through the website some more, the same fans went from $15 each to $40 each. I have inquired to them if this how their website works? Send half the order, broken items, now have cc information, refuse to answer my questions, no reviews. Sounds like a scam to me. So why am I asked to give feedback now? I hope I get a response when some one from the company sees this.
Tip for consumers:
Site is a scam
Products used:
Fans
We were sent the wrong item, we wrote back to you guys on the same day and no one has written back to us. Now you send us a request for a review.
1 STAR!
Sent 3 emails and no response as to where my order is. Been 2 weeks already. Next is a dispute.
It was very easy for this company to take my money but I haven't heard anything from this company about my order or reponse from my inquiry about my order. Don't buy anything from this company!
* Brands Republic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered 2 displays and never received them. Never received tracking info. I wasn't able to reach customer service. I tried emailing twice and calling to cancel the order.
Shopping with them is fine but receiving your actual order is a whole different story. Its almost like why give us choices to pick certain pots and pan sets when you send the customer whatever you see fit. I mean dont get me wrong the pots and pans received are in great condition but not what i ordered.
The shipping policy states that we should get our order in 7-10 business days. I completed an order more than 2 weeks ago and have no shipping/status updates. The contact information is email only and I have had no response. The phone number on the website is automated.
Tip for consumers:
Possibly a fake site!
I ordered an off-set patio umbrella, wine colored with solar lights. I received (much later) an orange colored umbrella with no solar lights. I have written four e-mails and left three voice messages at their 'customer service' number over the past few weeks and nobody has returned my call or responded. Since I paid for something more expensive and received something that cost less, I have filed for a chargeback with my bank.
Online search
Christmas present
Tip for consumers:
If they mess up your order don't expect them to answer their phone or e-mails!
Products used:
Patio Umbrella
Placed order using my credit card on June 8th 2021. I ordered 3 beFree double 10" subwoffer portable party bluetooth speakers. I immediately got emails from Brandsrepublic confirming my order with an order number. On June 14 still No tracking number and no update on my order. I called customer service number *******556. This number was all automated and when the automated service offered me to press 0 to speak to a customer service person, once i pressed 0 the same automated speaker instantly says the person is busy and i was told to leave a voice mail. This happened for hours with many calls being made by me. I contacted the company by email on the 14th at *******@brandsrepublic.com. I received an apologetic reply email back on the 15th (more than likely automated as well) saying this:
"Dear Edward
We're so sorry – due to a delay caused by a huge surge in ecommerce orders there has been a slight a delay in sending your order.
We know you value reliable shipping, and we apologize for letting you down.
We would like to assure you that your order is being worked on and will be dispatched within 24-36 hours
We hate letting our customers down, and we are working hard to ensure our customers receive these orders ASAP.
Thank you,
Brands Republic".
I waited 48 more hours and still No Update on my order, no tracking, no anything. I sent another email and no reply this time from this company,.
A few days later i tried calling and sent another email and no reply from them.
Now today, June 22nd 2021, I have not received my order and zero communication from Brands Republic. I went to file a complaint on better business Bureau (BBB), and when i typed in the name BrandsRepublic or Brands Republic or Brandsrepublic.com, i got no information on the BBB only that this company can not be found even in their CA zip or without a zip code.
I then proceeded to contact my card merchant Capital One and Filed a Dispute on a purchase.
This company is Not Legit. It is Fraudulent by my experience and i have been doing business for over 12 yrs as a reseller and that is why i never make purchases from new or unknown or questionable companies without using a payment method that will allow me to file a claim. Do Not Buy from this company unless you know them or live in their country and use a secure way to pay in order to shop safely.