Reservation Counter

My confirmation email showed cost of the room only (without adding taxes, etc.) -- which was considerably less than I had paid moments earlier by credit card. Adding to my confusion was a graphically prominent box that said "Cancel reservation?" I almost did, but fortunately decided to call B-W first. Your representative understood the situation immediately and politely explained that taxes, etc., accounted for the difference. The higher amount I had just paid was, indeed, correct -- but I felt the graphics were confusing.

Had to change my booking but found the right site and not only a few dollars cheaper but much better service. Thank you.

So far it's a great easy way to make my reservation. Looking forward to our trip in February.

Not happy with the price. No option for AAA or AARP discount. No answer to phone calls.

Wide variety of choices. Its location is central to my activities! I have stayed here before and found it quite satisfying. Clean, friendly, and beautiful

Looking forward to seeing you!
Have heard great things about your Inn. Give us your favorite king room! But not on the third floor!

Smooth except there was no place to show that I belong to the IHG Rewards Club and my member number: 840-859-117?

As always Hampton is very efficient. We've stayed with you numerous times and have been very satisfied. Keep up the good work. David Penman, Major, US Marine Corps (ret)

Very easy process. Able to see photos of room, view amenities of hotel and price was within my range for visit with family during holidays.

Easy to reserve. We request a room that is the most ocean front. Thank you. Our first trip here. We would come back every year

Great place to stay and as I work for PCL we did lots of work at the establishment

Easy booking as always. My husband stays at Hyatt Place in CA every month. I really like Hyatt This is why I am choosing this hotel while on vacation with a friend.

Just from booking my reservation, the process has been smooth and easy with all fees and charges explained.

This was fine, however, reserving from Booking.com is very compplicated. It puts you in a loop and never asks for your personal info or payment. Not good. Started to just give up, but I given the site for reservation counter.com when I called for a live agent. I'm sure you loose many using Booking.com. People just don't have the time to hunt and peck for service. It should be easier and more user friendly.

Fine, I would like to request a room on the first as well.
My husband is NOT able to climb stairs. Thank you.

This will be our second time at your casino/ Hotel. WE had a great first time and hope to repeat it.

Thanks so much, your website was very quick & easy to make my Reservation at your Best Western Plus Hotel. Can't wait to stay. Thanks again. Vickie D

Staff is friendly, very clean room, beautiful atmosphere, great food, wonderful service! I come down every month for class and I always look forward to it!

I booked through this site unknowingly and was screwed over. I booked a 2 Queen Bed Suite with a Sofa Bed for My family for Thanksgiving. I emphasized the sofa bed with the agent several times and he was fully aware of it. I get to my destination 15 hrs. Away from my home and they've booked the wrong room, not enough space for my entire family. What could I do, I have no choice but to spend another $600 getting another room so my family would have somewhere to sleep. I call the company speak with a couple different supervisors, they say we will compensate you in 5-7 days. I get the email today saying we are going to refund you $15.99 for the inconvenience. I tell this supervisor that's not going to work as he continues to talk over me and not listen. Then I say I need to talk to the person over you then a corporate manager or somebody. He proceeds to tell me there is no one over him and I can write a email to the service team I refused to give me a corporate number. He then says this all we going to do, and still refuses to get me to someone over him. I hope this is not the way you guys intended on handling business. Because you guys got my reservations wrong I was out of pocket an additional $600, and your compensation is refunding me $15.99 that is bad business and I promise until I here something back I will call and complain everyday.

So far so good with the website, easy to do, but it just popped up on my phone

Needed a room for 2 nights we are having work done in the house and can't access the bedrooms

Awesome! Loved the discount on rooms after registering. The rates were better than some other third party reservation sites.

Quick and Concise! Straight to the point. Other websites gave me a hassle with booking with "pay later" options. Thank you guys!