Reservation Stays

Booked my hotel through Reservation Stays and the total was $676.94. When I checked out from the hotel and received my folio the bill was listed at $367.90.

I called Reservation Stays and got NOWHERE with them. Reservation Stays will charge you double without an explanation of taxes and fees.
We were charged $309.04 more than what the hotel would charge!

Don't ever book through this company. Awful.
Wouldn't even give me a partial refund when having to cancel my trip due to weather.

I will NEVER book through these thieves ever again! The absolute worst. They have a No refund policy even when the date for my hotel was wrong on my reservation! They charged me for a day that I was never there!I I disputed it and after 3 months of quibbling, they hid behind their no refund policy! I will make sure I tell everyone to NEVER use these rotten, penny pinching, corporate greedy jerks ever again.

Booked a reservation for 5 nights $824 and canceled within a week due to unforeseen circumstances. I got my cancellation confirmation and a notice that my cc would be fully refunded and guess what? They have not refunded me and keep giving me the runaround 😡

I booked the Westin Galleria Dallas hotel back in November of 2023. I couldnt make the reservation due to a family passing and I got covid. I couldnt get any of money back due to their non-refundable policy. I tried going through their support portal and they kept asking me for sufficient documentation and also to ge approval from the hotel itself which they wouldnt give me. I lost $1600 USD. Reservations stays is a scam and I would stay away from it.

They are a third party booking company that doesnt offer ANY cancellations or refunds. I made a reservation in error and within 20 minutes called the number from the confirmation email. They offer NO help whatsoever and keep your money. Their website makes it look like a hotel website, but it is NOT. STAY far, far away! I think they're in India..

I made a last minute decision to use this website to reserve a room in Panama City and to my surprise the website charges were almost 100% more than the hotel room price. I don't understand how hotels allow websites like this one to charge excessive prices. DO NOT USE THEM.

I booked with this company and never received the service so had to pay again at the hotel. Now I am doing back and forth with them to get my credit. Oh and they lied on the phone as well about the price of the room, they charged me $94 over the original price of the room. Here is why not to use them.

1 - They overcharge and lie about room process to sell higher.
2 - Their customer service is non existent.
3 - Their service is no good.

If I could give this company zero stars, I definitely would. We tried to book a hotel room through this company and we required them to find us a hotel that would take a dog they confirmed that we could book a hotel room and then when we arrived at the hotel, they told us they do not accept pets. When I tried to get a refund, they told me I needed to provide proof of purchase of another hotel room so I sent the receipt for the other hotel that we had to book. I then received an email stating I would get a refund in 5 to 7 business days. Suddenly they decided to change their story and claimed that they didn't receive a request for a hotel that accepts pets from us even though we had called twice to request a hotel that takes pets. It is clear that this business is shady and they scam people. Don't ever book through them because you will probably get fraudulent charges on your credit card in the future. I encourage anyone who has a bad experience to contact the Better Business Bureau. Hopefully this business will be out of business in the near future.

I attempted to book a hotel through their website. They do not obscure your card number which is a security risk. They do not check room availability before charging your card. It was a sponsored site so it was at the top of my google search. From now on, I will be booking reservations through the hotel website.

Not only don't you get a refund, but they wouldn't even let me push my day up a day. I was so disgusted and disappointed. I didn't even want a refund. Just modify my day. The worst service I've ever seen.

I called 3-25 to add another night's stay for my daughter's short honeymoon. I later realized that made it for the wrong date. All they could tell me was "It's not refundable". No consideration for the disappointment to the Newlyweds and their mom who was trying to enhance their first night in marital bliss! I am extremely disappointed. I was booked via Expedia, how was I connected to this awful third-party booking company? I will get my money back because the notes on my receipt states I was adding a night!

Biggest scam ever! I scheduled a reservation almost 1 month in advance for a fishing trip. The captain notifies me that we had to reschedule for next week due to bad weather. I contacted "reservation stays to change date due to upcoming bad weather. They said that it was against their policy. They refused to change dates or give a refund! I just lost $600

In November 2023, I booked a room at the Hyatt in San Jose for February2024. In minutes I got the confirmation email (which stated the reservation was non refundable) it was for the Hyatt across town. Immediately tried to switch to the correct location. But, neither Reservation Stays nor Hyatt could / would move the reservation to the correct hotel. And because of the stated non-refundable policy of Reservation Stays, my bank won't reverse the charge. Because I need to be in the specific area of town, I am taking the loss and booking in another hotel. Wish I had read these reviews before booking. I wiill be mindful to avoid Reservation Stays in the future and recommend you do the same.

Horrible business. Use a different reservation platform. Reservations stay is bad business. A nightmare to work with.

My biggest mistake was booking hotel late at night while I was tired and booking on my phone. Didn't realize I was using a sponsored link and not booking directly through my hotel. Was shocked by the fees, but needed this specific hotel for an event so I paid the fees, the full cost of an additional night. Only realized after the fact that I wasted so much money by accidentally booking through this site. Would never recommend.

Due to a glitch with the computer I booked 4 times by mistake, rang the hotel immediately and they refunded me and cancelled the bookings, sent a letter to reservationstays and weeks on still have not returned my $2500

I needed a place to stay at the last minute and was able to get a hotel for the weekend. I called reservation stay. And they were friendly and helpful.Thanks again!

My mother accidently booked thru these scammers instead of Marriott without even realizing it. We get to our hotel and they see our reservation but no money has been released to them from Reservation Stays. They let us go ahead and check in while they investigate. Turns out the phone number goes to Dubai. We ended up having to pay the hotel, which was much cheaper than what RS charged. So now we're disputing the charge with Mom's credit card company. Stay away from Reservation Stays!

I was unable to reach anyone to discuss a change in date. On the 2 emails that I received back both had phone numbers that couldn't connect to anything. On the phone line off the website, I sat #7 in queue for just over an hour. I was trying to book directly with hotel, but got rerouted several times to reservation stays booking system. Would recommend that Sheraton Gateway Hotel Toronto airport disconnect from them.

I thought I was booking a room directly with Hampton Inn Portland OR. When I got to the hotel they had no record of my reservation and the hotel had no room available. I have been trying for 3 days to contact Reservations.com with no luck They also doubled the room rate it was $119.00 a nite for two nights, I was charged $202.00. No luck in getting a refund from my credit card company. I'm still pursuing a refund but I don't have confidence I will receive one.

We had to pay up front at time of booking. That was the first clue. Upon arriving at the hotel it looked like it was abandoned, because it was. Getting through to customer service was hell. In the end we have to send invoices of the other hotels we had to stay at in order to prove we didn't use the reservation to the closed hotel. We'll see in the coming days if we will see a refund. Of course this refund will not include the 100's of additional $$ we had to pay for last minute rooms.

Booked a room through reservation stays for my son. The hotel never received the notification and he was refused. They took my money and have never responded. I called them 18 times the night of the booking and each time my call was cut off. Don't touch these people! Crooks!