ReserveAmerica

I tried calling but they are closed during hours the bot says they're open, and the 24/7 help page is broken. Can't reach anyone. I'm trying to reserve a site that is open year round but reserve america shows they are closed year round.

One of the the WORST experiences while camping. The staff over policed and made you feel like you are a criminal for every little thing. They don't offer electricity so we got a generator. They told us the hours the generator can run which we abided by. They STILL harassed us every day about it. They did not allow us to do the baby fireworks on July 4th, threatened to kick us out. They told us we could not have our dogs in the RV while hiking up the waterfalls. Horrible management and staff. I felt like they were watching our every move. Do not camp here!

We are seniors who travel by wandering. We almost never reserve campsites ahead because we don't know when we will move on. We often stay only one night. When we are forced to use reserveamerica.com, the reservation fee increases the cost of our campsite, usually by 30% and 50%.
For people who plan a week of camping and make their reservations, the fee isn't a huge deal, but we could end up spending $200 a month on fees.
Maybe there could be a $30 yearly maximum for us seniors?

Could the reservation site be more confusing and misleading? My daughter, grandson, granddaughter, and her fiance had to pack up in the middle of the night and find a hotel because the guy who thought he had the campsite was violent.
My complaint to them: when i modified my 2-night reservation you made it a one-night reservation! A probably drunk, very angry man showed up as we went to bed. 4 people, including 3 youths, we were threatened and accosted 3 times. This man came within feet of my 5-foot-tall, 100# daughter yelling and threatening her and our family members. The next time he came he put his hands on my granddaughter's fiance's neck. This man towers over most people. If he had approached us civilly we could have easily accommodated this man in our camps as my campsite was right next door. I believe you made my modification of a 2 night stay in a different site in this campground into a one night because I was refunded some money. Why when I change the campsite from one site to a different site to another would you make a 2 night stay into a one night? I can't be expected to study every detail of every email from you.

Sites cost $20,2 night stay comes out to $70 with $30 in fees from Reserve America. We encountered a camper in our spot, they said there's nothing that can done on their end. We had to cancel once and only received about 10% of our total payment. This is an absolute scam and monopoly. It's very sad.

Very disappointed by the maintenance. The grass/clover has not been mowed this year. It was up to our knees. Camp sites were not maintained to standards as in previous years. We pay for what? State can't afford 3 gallons of gas y to o mow?

ABSOLUTE worst customer service. I have requested help on numerous occasions. Was always given the standard response that I would be contacted within 48 hours to assist in resolving my issue. AND never received any response or even so much as an email, text or voice call! It's no wonder your company only has a customer satisfaction survey of 1.13!

I just read something from them that says they allow changes. This is a flat out lie. They have a link that indicates "changes" but no changes are allowed. If for example you wanted to change a cabin ten minutes after you booked it and it was for the same day, made two weeks in advance, these crooks will steal your money, taking one full day and then taxing you on nothing and also adding a cancellation fee when what you actually did was make a change even if it's to a more expensive cabin. To make matters worse your credit card won't stand behind you even if they follow their own rules that say you won't be charged if you received no good or service. In my case this was Discover Card but other CCs may be more honest than them. I will never do business with Reserve America and I won't be renting any more cabins in Nebraska either. As far far as I'm concerned they are all crooks.

Rude, ripped off by being 20 minutes past 24 hr deadline to cancel waiting trying to get through took 4 calls after being disconnected. Charged $9, guy was very rude.
Colorado can do better than this horrible rated company!

Beware if you cancel, they do not honor their own stated refund policy. First they will make you wait 3 months for a refund by check then you will find yourself calling them several times to track down the check that they finally supposedly mailed but you never receive.

I think this company might be the worst one I've dealt with. I just called to cancel a partial reservation and it took 3 different people lying about a policy before I was able to make the changes. All 3 reps were rude and condescending - thankful that Oregon State Parks are finally getting rid of these clowns.

Everytime I visit the site, its riddled with errors, locked-up mouse clicks, "we've encountered a problem" messages. You want to reserve a campsite: good luck. They're ALWAYS unavailable, but I know they're not. JUNK SITE, why do our state parks bother using this useless reservation vehicle...

I have camped in a few states using ReserveAmerica. I have been extremely satisfied...I check out the sites and their maps to see where I want to be and check what is available...I will be reserving for summer 23 very soon. This sure beats the old days with first come first serve and never knowing if there would be a good site left. Love this ap...

The campgrounds were very nice and clean. Reserve America was a total disappointment. I called Friday morning because my power pole was not working. The Resrve America lady that answered seemed uninterested and said someone would come fix the issue but no one came. I approached maintenance the next day and they were never given the information from Reserve America. Campground staff was excellent. The one star rating is for Reseeve America, please hire people who care!

When I went to cancel my reservation they wanted to charge me $17.50 fee plus $24.00 (one night fee). So out of the $56.00 it cost me for the weekend my refund would have been $15.25. Shadey at best in my opinion. Avoid this company if at all possible.

Fees have increased (what, they have a computer and one guy working it!), and the ability to change FOR FREE has been removed, and now you pay for any changes. What a scam. Will try in every way possible to avoid this group. Used to be you could change a site or date with no cost, which was very useful. Now your stuck with whatever you reserved from the start.

Only one star because I can't leave anything lower. Impossible to navigate, can't make more than one reservation under one name, denied every card I have even though I used my primary one earlier. Tried updating my address 3 times, no go, even though it says update successful. Your site makes me want to give up camping altogether.

Excessive charge for service provided. Difficult to navigate. I believe. Campgrounds are losing money by not having. An in house reservation system

The website is just awful. Horrible UI, hardly anything is intuitive. Customer service is entirely unhelpful and disappointing.

RA expects you to read 8 paragraphs of footnote "policies" or you're SOL when changing or cancelling a reservation. I'm out hundreds of dollars due to their deceitful practices and will be disputing the charge on my credit card. Absolutely ridiculous.

The campground my family has frequented for 30+ years is hosted on this godforsaken website, so we're forced to continue giving them our money. I really wish OR state parks would use something else. They're truly out to take as much money from you as possible. Scumbags.

EDIT: Thankfully, I was refunded most of my money as a "one time courtesy" through the OR Parks and Recreation Department.

Such a scam. I purchased parking passes, with no date. After you make the purchase, they tell you it's only good for that day. Then you're suppose to be able to change it but NO, you can't do that, it's GA parks policy. They don't answer their texts or phones. The chat was worthless, somehow they couldn't find my order but took my money. I had an order number but the chat contact said they just couldn't find it and there was nothing they could do. I know I'm responsible and need to look at reviews for ALL my online purchases from now on.

I DO NOT recommend using Reserve America or calling the toll free number for NYS Park Campsites. I never understood my mom's stress each year over making reservations. NOW I understand! Not worth it. Good way to get your heart rate up and have a heart attack. If you don't care what site you get or if you can't get a site near your family or friends, I guess it wouldn't matter. But if you want something specific. FORGET IT. You have to wait EXACTLY 9 MONTHS and to the second (9am) before you can reserve your desired site. It's like Russian Roulet. There are literally hundreds of people on the very same time and day. They need to come up with a more friendly system AND website. I will not be going to any NYS Parks. Not that they care anyway :( Completely just wasted two mornings trying to get a decent campsite. Completely wasted my time.

The first thing that pops up is to turn off your security so they can streamline your experience, well duh! NO! Why gives these vultures anymore access to your finances, the next is that they won't let you reserve over 5 months in advance and if you do reserve on the 5 month day for more than just that DAY well you can't edit for 18 more days, kinda like a penalty! So all needs to be exact! Also they charge quite a bit for cancellations and you go on a blacklist for future reservations! The phone service is uneducated and snippy due to them not understanding the rules either! If you need to add a day you have to wait till it is in the 5 month day range, this is so backward thinking that you can't even edit your own reservation! Ugh what an unpleasant experience!

I booked a campground site, not realizing that Florida State parks uses ReserveAmerica for payment instead of simply charging customers directly. A month later I was charged $90 for a membership to a junky discount website called Active Advantage. They automatically had my card information, though I never registered any information with this website. I had to call the bank and get a new card so they cannot "renew" my membership or charge me further surprise fees. Tricking people into signing up for useless memberships when they are booking family activities? Wow. I would expect so much more from Florida Parks.