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    Restyle

Ratings On Other Platforms

Trustpilot
4.3 / 5
Corporate Values

Overview

Restyle has a consumer rating of 3.5 stars from 7 reviews indicating that most customers are generally satisfied with their purchases. Restyle ranks 14th among Goth sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
View ratings trends
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How would you rate Restyle?
Top Positive Review

“Outstanding and understanding customer service!”

Natalia M.
1/9/22

I have ordered a beautiful high-quality winter coat and a hoodie and leggings from restyle. I have ordered all of them whilst they had a black-friday sale... however, since I ordered the package to the UK with an already-high shipping fee, they did not let me know about the custom fees. They have later explained to me, that they could not predict custom fees to my country due to brexit changes and that is the reason why I got an email from DHL asking for an enormously high custom fees. I have asked restyle if they could re-send my package to another country to my family, where I dont need to pay such high custom fees for the package. They were unexpectedly very understanding and shipped the package to my family without any extra fees and now I am enjoying my lovely goods for their normal price without the nonsense custom fees and with no additional costs. Their customer service is very understanding and top-notch, replying almost immediately and making sure every customer is happy without extra charges that would make no sense. I would rathet spend my 65£ custom fee at their shop for their goods than spending it as a tax for the government. Moreover, their clothes are made from high-quality materials and made to last a generation. Thank you restyle. Thank you for your outstanding customer service and extremely understanding staff and high quality goods. I will proudly wear my restyle clothes and recommend to all of my friends to shop at restyle.pl. You have truly made my christmas a unique experience and restore faith in humanity. I am absolutely in love with the quality of your goods and shop at restyle.pl more often! You are all amazing and absolutely stylish and stunning! Well done restyle! Keep on doing the amazing job you have been doing for years! Thank you. I am and will always be a proud customer of yours. I truly appreciate your customer service. Thank you. Carry on with the hospitality and high-quality goods. You all are amazing. Thank you. Love you all and hope to speak to you again soon

See positive reviews
Top Critical Review

“Terrible”

mandy m.
1/2/21

-Worst online service I've had!- I made a large purchase and they were so non-communicative, just didn't make sense when replying or didn't answer my actual questions during the whole order process. They sent me the wrong order and made me pay to return it to them for an exchange (which they claimed they would refund to me because it was their error). When they recieved the item they said they were sending it back with some free gifts for the inconvenience, but then the next day sent another message to say they didn't actually have it left in stock even though I specifically mentioned their low stock before even sending the item back, asking them to put one aside for me. They did not send anything back to me and did not refund me the amount they claimed they would, costing me hundreds of dollars for no item. They stopped replying to my emails calling them out in a polite, respectful manner simply asking them to follow through with their word. Just. Straight. Up. Theifs! Do not order from Restyle gothic clothing company!):

See critical reviews

Reviews (7)

Rating

Timeframe

Other

nataliam130
1 review
0 helpful votes
January 9th, 2022

I have ordered a beautiful high-quality winter coat and a hoodie and leggings from restyle. I have ordered all of them whilst they had a black-friday sale... however, since I ordered the package to the UK with an already-high shipping fee, they did not let me know about the custom fees. They have later explained to me, that they could not predict custom fees to my country due to brexit changes and that is the reason why I got an email from DHL asking for an enormously high custom fees. I have asked restyle if they could re-send my package to another country to my family, where I dont need to pay such high custom fees for the package. They were unexpectedly very understanding and shipped the package to my family without any extra fees and now I am enjoying my lovely goods for their normal price without the nonsense custom fees and with no additional costs. Their customer service is very understanding and top-notch, replying almost immediately and making sure every customer is happy without extra charges that would make no sense. I would rathet spend my 65£ custom fee at their shop for their goods than spending it as a tax for the government. Moreover, their clothes are made from high-quality materials and made to last a generation. Thank you restyle. Thank you for your outstanding customer service and extremely understanding staff and high quality goods. I will proudly wear my restyle clothes and recommend to all of my friends to shop at restyle.pl. You have truly made my christmas a unique experience and restore faith in humanity. I am absolutely in love with the quality of your goods and shop at restyle.pl more often! You are all amazing and absolutely stylish and stunning! Well done restyle! Keep on doing the amazing job you have been doing for years! Thank you. I am and will always be a proud customer of yours. I truly appreciate your customer service. Thank you. Carry on with the hospitality and high-quality goods. You all are amazing. Thank you. Love you all and hope to speak to you again soon

Tip for consumers:
If anything goes wrong, you can rely on restyle's outstanding customer service that always got your back!!!

Products used:
A lovely warm winter coat, a warm stylish hoodue and leggings

Service
Value
Shipping
Returns
Quality
mandym164
1 review
0 helpful votes
January 2nd, 2021

-Worst online service I've had!-

I made a large purchase and they were so non-communicative, just didn't make sense when replying or didn't answer my actual questions during the whole order process.

They sent me the wrong order and made me pay to return it to them for an exchange (which they claimed they would refund to me because it was their error). When they recieved the item they said they were sending it back with some free gifts for the inconvenience, but then the next day sent another message to say they didn't actually have it left in stock even though I specifically mentioned their low stock before even sending the item back, asking them to put one aside for me.

They did not send anything back to me and did not refund me the amount they claimed they would, costing me hundreds of dollars for no item.

They stopped replying to my emails calling them out in a polite, respectful manner simply asking them to follow through with their word.

Just. Straight. Up. Theifs!

Do not order from Restyle gothic clothing company!):

Service
Value
Shipping
Returns
Quality
sarahb611
1 review
2 helpful votes
January 6th, 2019

Ordered from the site for the first time and after about a week of ordering they come back to me saying they can't ship my package. A little disappointed, but I'm happy I was fully refunded. I would have given it a 3, if it wasn't for their annoying review site that has non stop emailing me asking for a review for a order I didn't receive. It's probably a good company, but with the experience I've been having from them I'd doubt I'd try again

irisg16
5 reviews
4 helpful votes
January 6th, 2018

I have ordered from this website some clothing and acessories and I love every single one. The quality is really great and so is the price. The measurements on the website are accurate which makes it really easy to choose the right size. I totally recommend :)

Service
Value
Shipping
Quality
carlam465
1 review
0 helpful votes
October 29th, 2021
Verified purchase

The letters on t'he backpack are incorrect and they are glued as NOOW CHILD instead of MOON CHILD. I haver paid 47 euros for this backpack and I cant return It without paying the return. I'M REALLY UPSET

Tip for consumers:
This shop is not trusty
T'he products are bad quality china with Big mistakes.

Service
Value
Shipping
Returns
Quality
ilzed
2 reviews
16 helpful votes
October 18th, 2014

I ordered 2 T-shirts from this site a while back and was very happy with my purchase. Very high quality print and material;)

I recomend it to anyone who likes goth and alternative clothing.

emmas178
2 reviews
18 helpful votes
January 8th, 2019

To be fair, the clothing is beautiful and original. The reason why i put a 2 on the review is because it took around 3 weeks/a month to ship after saying it would take 1 week, when emailed about it they were rude and did not address the issue, i emailed them again and was ignored. I tried reaching them through instagram, and i got blocked. When my package arrived all the jewelry pieces were broken, the dress i bought was also made of cheap fabric and ripped 2 weeks later. The shirt and the skirt were good quality, except the zipper which was flimsy. I'm sad i got a bad experience with them because i wanted to buy more from their website.

Q&A (0)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Restyle is a gothic and alternative worldwide brand selling unique designs. Handbags, jewellery, clothes and other accessories like headbands, and gloves.

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