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Resume Writing Group has a rating of 2.33 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Resume Writing Group ranks 63rd among Resume sites.
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I had a great experience and the customer service was exceptional. I highly recommend using them! My resume and cover letter were superb!
A very poor experience overall. There were grammatical errors and much of my work summary had been rewritten into nonsense. The individual who reviewed my resume clearly has no working knowledge of my industry. Their money back guarantee is a joke. In addition, I paid more to have all of my work history reflected but the resume I received only covered the last two years despite them still charging me the full price.
I had a great experience and the customer service was exceptional. I highly recommend using them! My resume and cover letter were superb!
Products used:
Resume, Cover Letter
Had my resume updated as I was looking for a new job. The service took only a few days to help me obtain a professional resume. Before updating my resume, I was only getting a few hits on the job search sites, I uploaded the new resume I quickly was contacted by several reputable companies a few interviews, and three job offers all within a week. I was able to choose what I wanted and not take the first offer that came along. I highly recommend resume Writing Group as they are very efficient and quickly respond to you when you have questions or need to add or delete to the resume that they are working on.
Products used:
Resume
Resume was provided quickly of high quality - I strongly recommend them for any resume level writing. Very professional!
I selected the Resume Writing Group because of the positive reviews and professional samples on their website. I did not know what to expect, but I was reassured when I received a welcome email from my writer (Lori) the same day. I have 25 years of management experience with no resume, so I sent a 9-page list of skills. The next day, I received a very professional resume. However, I wanted additional skills listed, and for some reason, I expected Lori to read my mind. To my surprise, I received an email from the owner explaining the process Lori took to write my resume and asking for specifics to resolve my issue. I was shocked that this company cared enough to do whatever it took to make me happy. The revision was sent the next day, and it MUCH MORE than I expected. Not only do they have professional writers, but their customer service is exceptional. Thanks, Lori and Dave!
Customer #*******
Thank you Charlene, It was a pleasure to work with you and we wish you much success in your job search.
Quick, professional service and prepared a great resume for me. I gave them an old "beat up" resume and they turned it into gold. As such I highly recommend.
Thank you Robert. We wish you the best of luck in your job search.
This is a great resource for resume building and updating.
Dave was very helpful resolving a billing question.
I highly recommend this web service for those seeking a high quality resume for a reasonable price.
Thanks Steven, We enjoyed working with you, and wish you the very best in your career.
Very horrible service, the site is not user friendly. The supposed writers just copy and paste from what ever you upload and just change the formatting.
Once I seen this immediately requested a refund and GM Heather Todd and Ryan in customer service just refuse. The website says 100% customer satisfaction which is wrong. BEWARE THIS SITE IF FULL OF THIEVES.
I will continue to write negative reviews on all platforms as a way to warn all future or potential customers to STAY AWAY!
This customer only received their 1st draft and refused to communicate on the revision process. Writing resumes is a fluid process and requires a 1st draft and then a revision. We asked customer continuously for additional information as he only provided a very small amount when he placed his order. We called several times and emailed several time but customer would not respond. I personally called and spoke with this extremely rude customer and he said f**k o** and hung up. As we have all seen there is a small group of people in the world who just want to yell and scream and are totally unreasonable.
Excellent service. Speedy, and concise. Great to have professionally written resume that I can use with confidence.
My resume looks the best it ever has... Great return on investment. I highly recommend this company.
Thank you Leon, Good luck with your career.
Great experience for me and my first time enlisting a professional service to help with my resume. Communication with the writer assigned to me exceeded my expectations and my resume is now professional and exactly what I need for a very good price.
Thank you for trusting us with your resume. Good luck with your job search and come back if we can ever help you again.
My writer was professional this was my first time using a resume service to help with my resume. Communication with the writer assigned to me was professional my resume is now updated and polished.
Thank you Margaret, Our entire staff is dedicated to helping our customers get the very best resume and the job of their dreams.
I was terribly disappointed with this service and the response I received from the group. The resume was mediocre, and I let the group know about what I expected their service to be. It was then I received a note from the resume writer who said that she was paid for writing, not talking with me. A resume service not interested in getting to know their clients to produce the best possible product? I recommend your users find a service which actually cares about their customer's success.
Thanks for letting us know about your experience, Michael. We strive to provide a top-notch experience for every client, so we were disappointed you thought our service was unsatisfactory. Please note that immediately after you placed your resume order, you received a message from your writer informing you that you could contact her at anytime to discuss your new resume, and your resume was then completed and sent back to you within one day.
Due to our commitment to customer service, we offered you unlimited revisions to the resume for 30 days, which you chose not to take advantage of. Upon learning that you wanted to speak with your writer, we also offered you a free service upgrade and a 30-minute phone conversation with our writer. Similar to every client we have worked with during our 17 years in business, you were also given the opportunity to call our customer service hotline 1-800-466-3076 at any time.
We look forward to ensuring your resume benefits from our 98.4% success rate if you change your decision about continuing to work with us. We are here to help but we also need you to communicate with us.
Great job
Excellent job updating my resume, I will definitely be recommending Resume Writing Group!
Ironically, a negative review here is part of what inspired me to buy a resume from resume writing group and I'm glad I did!
Someone was whining that they submitted "200 resumes" online electronically and only got 4 job interviews. I found that ironic because knowing that thousands of people submit to most online job posts, I believe 4/200 is a pretty good callback/interview rate especially when considering 1) this person is probably exaggerating their claim of 200 submissions anyway and 2) it doesn't sound like they let that much time pass between ordering a new resume and deciding it's not working out.
Having sent my own resume out to 80-100 online posts last year and getting only 1 questionable interview, I was intrigued to have the resume writing group help me.
I sent the resume they wrote for me to precisely 125 places online and I now have 5 interviews lined up! I'm happy with that result. Whether I get hired now is up to me, not them... but clearly, I'm doing better with their help than I did without it.
I updated my resume but was not getting any traction from my future employers, so I hired resume writing group to revamp my work history and give me feedback. Based on their initial review, I agreed with their assessment (which is free) and hired them to revamp my resume. I distributed my resume (and even resent it to one company I wanted to work) and I was called in for an interview. They actually made some positive changes and were able to lend a professional eye that I was missing. I recommend Marilyn.
My resume came out with lots of errors and you could tell person who wrote it had no idea about my major
A very poor experience overall. There were grammatical errors and much of my work summary had been rewritten into nonsense. The individual who reviewed my resume clearly has no working knowledge of my industry. Their money back guarantee is a joke. In addition, I paid more to have all of my work history reflected but the resume I received only covered the last two years despite them still charging me the full price.
Our money back guarantee is an outstanding program but we do require our customers to go above and beyond the "normal" job search methods. Just putting your resume on Indeed and hoping you are found out of the millions of resumes is not going to cut it in today's competitive job market. We write 700-800 resumes per month and have a 98.5% success rate.
They did a good job writing my resume and updating my LinkedIn profile. I had no idea what a great networking tool LinkedIn was and how much it should tie into my resume. I'm pleases and would recommend.
A year ago, I sought to update my resume and came across Resume Writing Group. I decided to give it a try, specifying the job title I was targeting. However, the resulting resume did not align with my request. I chose to overlook it and didn't contest the charges.
Then, a year later, I noticed an unexpected charge on my card, prompting me to contact them. It was explained to me that I had unwittingly signed up for a yearly subscription. I requested an immediate cancellation and a refund of my money. They complied with the cancellation but refused to refund my payment, arguing it was in exchange for services rendered over the past year.
This struck me as unjust since my association with this group spans only a year, during which I paid a substantial amount for my resume. To assert that this additional charge was retroactively for prior services feels deceptive. If you decide to use their services, be sure to make it explicit that you do not wish to opt for any supplementary services, which I personally never utilized.
Everything from ordering my resume, to reviewing edits, to obtaining my final resume was super easy. I did not order a rush and my revised resume was to me within four business days. I had some minor edits and the final product was back to me with my satisifaction within 48 hours. Thanks.
This has been a mind numbing process. First off, note that communication for the most part is done through non-reply tickets and they steer you to their site with passwords and "form" communication. In roughly 36 hours after paying (still can't find the itemized receipt) I received 7-8 emails about their up selling services and marketing referrals. Go to their page to communicate with your resume writer and it is the same thing. Up selling and icons for referrals and gratuities.
When you select your initial service(s) and proceed to checkout you have a surprise: additional costs for how many years you have worked. I had to pay $34.00 extra for my extended work history. Okay, I get that requires more time but be up front about it. Instead you spend 10 minutes on answering questions and then they add this. And again they constantly try to up sell. I hate the junk mail and also wading through the junk to get what I paid for on their site.
So I ordered a cover letter ($69.00) and resume ($153.00) and for some reason they added the $89.00 for linkedin (it took a phone call, chat session and email to get this removed.)
When I received my resume the cover letter was page 3 of the resume. Most job applications require these to be submitted separately. No, problem I have MS Word and can separate them but when I did it screwed up the formatting and color scheme. I requested two separate docs. From my writer and then all heck broke lose. I spent half a day and several emails/agruments trying to get two separate docs. I was first told how to copy/paste (I had already did the exact same thing). Then I was referred to the help archives. Then I informed them that I paid for two docs and just to send them separately. I received one doc. (the cover letter). What a nightmare of customer service with this company. Yes, I made my own revisions and chalked this up as another internet company that's just trying to make as much money as possible and customer service is an after thought. Save yourself a headache and look elsewhere for resume services.
After reading this review, we are disappointed to see these comments given our team’s exemplary efforts to provide this client with a great resume and service.
At Resume Writing Group, we are committed to ensuring every customer receives top-notch service. This commitment to service is what enabled us to complete the client’s resume and cover letter within one business day. He contacted us via our live chat service – which requires no password or login and can be accessed by any device – to ask for his LinkedIn profile to be refunded because he mistakenly selected it while placing his order. We responded to his request within five minutes and informed him that the profile writing service would be refunded.
After receiving the resume, the client stated “Thanks for your efforts. The resume looks and reads great.” The client then asked the writer how he could separate the resume document from the cover letter document himself. To ensure the client received a prompt answer, the writer went above and beyond, responding promptly during a Sunday with instructions for separating the documents.
The client was unable to separate the documents himself and immediately demanded that we separate the documents for him or refund his entire purchase. We are of course happy to assist clients with downloading, separating, and opening their resumes, which are provided in simple MS Word format. Our writer immediately separated the two documents for the client.
Upon learning the client was upset, I personally reached out to him to see what we could do to make this a satisfactory service. Regardless of our repeated attempts to help him, the client refused to acknowledge our efforts to improve the service.
Our team of expert writers remain committed to providing exceptional service, the best resumes in the industry, and continued success in helping our clients jumpstart their careers.
Regards,
Dave Bramlett
As I was searching for a new job, I considered the need to update my resume to highlight my skills and make it more of something that would get the attention of potential employers. I signed up with ResumeWritingGroup.com for $120 and sent in what I had. I was clear that I wanted to streamline my work history and highlight the key pieces.
What I received back was none of the things I asked for. They reformatted it... and they had all kinds of typos and grammatical errors. Granted, it was a draft, but it was SO packed with spacing all the way to the edges of the page and a tiny font as the "professional writer" used as he/she didn't streamline anything. They simply tried to rearrange what I already had and add a few words without doing what I had asked.
I wrote back saying that it was too packed and suggested we might need to remove some of the irrelevant items. I got the resume back and the writer had simply removed the oldest pieces of my work history with a note saying that those were irrelevant. Of course, those pieces were key pieces of my management experience, so why would you just delete theme because they were the oldest?
No one would even talk to me for 5 minutes, no one even considered what I requested. All they did was reformat it... which you can do yourself with an online template... and cut key pieces out to make it fit, but the formatting was still awful. I expected more for what I paid and what I asked for. I didn't need a full-blown consultation.
The owner went back and forth with me in a few e-mails, but his best offer was to give me another resume update. By this point, I'd already landed another job... and I did it without using the worthless resume they sent me. They had no clue about proper formatting and what a professional resume should look like. If I already secured a new position without their help, why would I want another resume? And I why would I want a resume from them if they couldn't even come close to producing a usable resume in the first 3 drafts?
You'd be better off saving yourself a couple hundred dollars and downloading a template from the internet than use this company.
As the owner of Resume Writing Group, customer service and top-notch resumes are my first priority. During our 17+ years of experience helping our customers with their careers, we have continuously worked to ensure we are keeping up with modern resume standards while simultaneously providing the very best service in the industry. Because of our track record, we reached out to this customer immediately upon learning he was dissatisfied with his new resume. We called him numerous times and never received a response. We also emailed him and explained clearly why we wrote the resume the way we did, and we also offered to revise the resume according to his concerns.
Based on our 98.4% success rate, we wrote this customer’s resume with size 10 font and 0.5 margins – both of which are industry standards. However, we were more than willing to make adjustments to the resume to suit this customer’s opinion about what type of resume he wanted.
Additionally, we don’t understand this customer’s comments about not enough being changed on his resume, because the senior writer who wrote the document created a completely new format, an entirely new “professional profile” section and new job descriptions for the customer. Even after our team’s already extensive efforts to help this client, I personally reached out directly as the owner of the company to see what we could do to satisfy him and he refused our offers to provide further assistance. His comment to me was "I no longer need a resume" so give me my money back!
At Resume Writing Group, we will continue to provide the best customer service and resumes at every opportunity so we can continue to help people find work.
I offered this customer a free resume update that NEVER expires ($79.00 value) I also offered a free 30 minute career coaching session that NEVER expires ($79.00) value but because he had taken a job he was not willing to accept any options other than a refund. We cannot do refunds on a digital product.
I was very disappointed with the service offered by Resume Writing Group.
The resume Ryan provided was poorly designed, with cramped text and excessive blocks of capital letters that gave the impression of shouting at the reader. Furthermore, their e-resume service merely provides a link to the document and does not retain updated versions of the file. Not only did they fail to deliver a quality resume, but their cover and thank you letters were almost a replica of each other riddled with incomplete sentences and just lacked overall professionalism. They simply copy huge sections of the cover letter and pasted it into the thank you letter. It was evident that they lacked expertise in crafting effective job application letters.
Additionally, I find their pricing exorbitant for the subpar service provided. Despite providing feedback and suggestions, they seemed unwilling to listen or make necessary revisions. Overall, I would not recommend Resume Writing Group to anyone seeking professional resume writing assistance.
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The Resume Writing Group, Inc. specializes in job-winning resumes, cover letters, & LinkedIn profiles. We also do career coaching and other job-related services.
We began in 2003 though many of our staff members have been writing resumes full-time for even longer than that!
Thanks David, It was our pleasure to work with you.