Retrofitness.net

I had been a welcomed member of the Fair Lawn, NJ Retro Fitness for 4 1/2 years. I enjoyed the intensive workout on the cardio machines and weight rom. I also enjoyed the classes, the smoothies of the week specials, and watching the movies of the day. The gym was also near my home and very affordable. Retro Fitness had been one of my favorite gyms. The negatives. Some of the male staff shouted when they spoke to me. I got frustrated with the cardio movie room because inconsiderate members talked on their phones or to the other members. They got rude if I complained and called the manager. I could no longer watch the movies in the movie room when it got moved to the smaller studio. The sound and the view was bad. I had to watch the movie on the treadmill with the HD TV. The manager Andrew started a fight when I complained about the movie language being changed to Spanish. He said I would have to watch it in English subtitles. He implied that I was a racist and accused me of yelling at him when I got upset. He also said it was my fault or no one else was complaining when I reported a problem with the treadmill, HD TV, and digital screen. I also overheard him backbiting me. The bad business practices of the management ruined my membership with the Retro Fitness. When things went wrong, the managers Andrew and Samantha stopped being nice to me. Management violated the cancellation policies by suddenly cancelling my membership in June, 2021 without my consent after I reported another harassing incident with the night cleaning guy and for complaining to customer service when I did not get any justice from them. They fabricated things about me in order to do it. Andrew and Samantha sent nasty emails in which they verbally attacked me and discredited the complaint. Management also lied to a consumer affairs investigator that they terminated my membership because I did not follow rules, I committed violations, and that my behavior was inappropriate. I was a well behaved member and an innocent victim who just went to the gym to work out. Being the gym was privately owned, I failed to get anyone to save my membership. Complaining to customer service only gave management more ammunition to use against me so they can have an excuse to terminate my membership. I assumed that things would cool off and that I would have been able to return to the gym. I made a shocking discovery that my membership was involuntarily cancelled behind my back. Good thing that I found out on my own and did not return to the gym. No customer appreciation. There were repeated harassing incidences with the night cleaning guy that had disturbed me. On June 11,2021, when I went to the front desk to get my smoothie, the cleaning guy started to watch me. He then made an immediate approach, made a comment in Spanish and started laughing. It got more suspicious when a member said to him that he did not understand Spanish but he know what that means. The cleaning guy was gossiping about me in Spanish. The management lied for him and covered his tracks. The cleaning guy was able to get away with it because I do not speak Spanish. The manager Andrew twisted things around and made me sound like a racist.There were incidences in which the cleaning guy was nasty and lost his temper at me. He angrily pulled out the extension cord and almost tripped me. He yelled at me at the front desk to get out of his way. He slammed the broom and dust pan down in the ladies room after I walked in. He yelled in Spanish and stormed out. Management did not even care enough to apologize when I reported it. Andrew said no one else was complaining about him and he has to clean. The cleaning guy was constantly walking into the ladies bathroom which was next to the showers and cleaning area. He kept firing the female assistant who he occasionally hired. Read on the websites that members who signed up for training packages were subjected to illegal and unauthorized charges were charged 1400 dollars. Also there are 100's of reviews on the website about collections coming after members who had cancelled their memberships. Their accounts and credit got messed up. People who I spoken to said they cancelled the way they were suppose to and collections came after them. Also members complained on Google, Yelp, and Better Business Bureau about Samantha Lopez' poor customer service and that she was abusive, nasty, and rude. The owner fired Jackie on the Undercover Boss instead of Samantha, She was worse than Jackie. What a misery.