RevZilla has a rating of 4.64 stars from 3,932 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 1st among Motorcycle Parts sites.
I love RevZilla. My friend told me about them because they use affirm. If you can't afford something all at once its super convenient and awesome to be able to split it into multiple payments with no interest. I have not seen other motorcycle gear vendors use affirm.(great business decision btw). So far shipping has been pretty quick as well and I've had no issues with the products. They also have review videos of their products and their support rocks.
Been waiting10 days for the rest of my order. Called and got zero traction on the final item I ordered. It's been another two days and it still hasn't shipped. Unacceptable I could have gotten the item 5 days sooner right from the manufacturer. Last year as in 22-23 revzilla was good, now you suck. I'll be ordering from Rocky Mountain in Utah. They get me my orders faster anyway and they are further away. Revzilla has a warehouse on the other side of town from me and they still take longer. You guys fell off!
I came in as a first-time customer and was received with friendly customer service and patience. I especially appreciated given the hectic holiday shopping season. They were even kind enough to recommend me to other places for specific items they had a limited supply of at that time. It says a lot about the integrity of a shop, caring more about building community than making a sale. I would 10/10 come back.
I yelped them
Style, price, and their recommendation
Ordering is easy, like most sites. However, its when there are issues is where RevZilla really shines. Sometimes the parts just don't fit like you would want or the gear isn't what you expected. RevZilla takes has always been responsive and they take care of it quickly. So many store fronts (and people) are just so unresponsive when an issue arises, not RevZilla in my several years of experience with them.
As noted above, responsive and took care of the issue within a day. Consistently good.
Responsiveness, knowledge, and customer service for years. I have four motorcycles and RevZilla get's most of my business because of this. So much better than Rocky Mountain. In fact, I stopped doing business with RM over a year ago due to their customer service specific to a return of an item that would not fit a bike they said it would. They simply do not know the products they sell.
Needed bike protection for my wife's CRF.
So far I have purchased almost all of my gear from this site. They have such a wide variety of women's clothing to choose from, it has made this journey easy! The return policy is great and absolutely necessary when trying to shop for women's anything. But most of the sizing charts have been on point and I have only had to swap out a few items... pants, of course! Shipping is always extremely fast and they process returns very quickly.
A friend referred me.
I love the wide variety of gear available. And the return policy is SO GREAT because ordering clothing, especially women clothing, online is one of the hardest, most frustrating tasks to deal with in life.
Positive experiences so far! Unless given a reason not to. I'll always come back!
Revzilla was awesome: timely shipping, super informed about the policies. Love it... But the Oxford leggings, honestly not a fan. They were a quick purchase and the reviews seemed nice but apparently if you have a large waist, you have larger calves. The pants fit perfectly at the hip and thigh, the armor moved into position nicely when on a bike but the bottom part of the pants was floppy like a boot cut which is not what I wanted. Probably won't purchase these again.
These riding shoes (boots) are nice, real leather, comfy, easy off zipper, better protection than tennis shoes. That's about all the good things. Otherwise they seem like a 120-150 dollar pair of boots. They're moderately comfortable, nowhere to tuck the laces, no extra ankle protection, and priced like they would have all the features. They also don't give the best footing on the bike (I get it they're riding shoes, but "riding" is still in there), soles can be a little slippery at times. I'm gonna keep them, but kinda wish I woulda went a different direction.
Great experiences in the past, great experiences now
Looks although I slightly regret that.
Beginner getting some first gear here :) Tried a few things on in the store and got some great advice from the knowledgeable staff. Some items weren't available in store so I ordered them online. Had to return one item because of sizing and the customer service rep not only processed the return but made recommendations about alternatives. LOVE this place!
Excellent service, above and beyond!
Reputation.
Reviews and photos.
As a long-standing customer, I ordered a set of Pirelli Diablo Rosso IV tires because your website said they were "in stock". To my surprise, they were shipped and received separately but the larger issue is that the rear tire is dated 4423 (which is fine) but the front tire is dated 3421, already two+ years old. This might not seem an issue to you, but for a frequent Dragon twisty rider, it IS an issue when my butt is on the line at a 50+ degree lean.
Past excellent experience.
Past excellent curve traction.
Zilla always comes through as advertised...!
Past excellent experiences.
Easy, peasy order w/Zilla Cash!
Always reliable!
Shopping experience and check out are fine automated processes. The website usually works well. The issue with this experience is I received two tracking numbers for three boxes. The third box arrived separate from the other tracking numbers over four days, yes including a weekend. That weekend was spent talking to customer service about if a third box had been sent or not.
I don't think customer service actually read my emails as they addressed concerns in their FAQ by the standard responses, but the standard responses did not match my questions... otherwise I would not have asked my question.
The orders page under my account needs to indicate if a tracking number has multiple packages/boxes. I received two tracking numbers via email. Three items were to be in one package, while a fourth item had been packaged for the other tracking number. however, the tracking number with three items arrived with only one item in the box. Where are the other two items from that tracking number? Four days later a second box for the first tracking number arrived with the other two items in it. That same day, a third package with the second tracking number arrived.... in total three boxes for two tracking numbers which caused a lot of confusion between me and customer service.
I've used RevZilla before. Free shipping.
A1 experience with Revzilla. I already had two other Merlins and both were in medium, so when I ordered this Merlin Barton II in brown, I ordered medium without hesitation. Absolutely beautiful jacket, but it turned out to be way too small for me (5'11" 42 chest, narrow build). I could barely pull this one on. Returned it with zero hassle, and received a large within two days! Fits perfectly, and it is now my alpha jacket. Thank you Revzilla!
All of my experiences with Revzilla have been positive, and delivery has been ultra quick. I am a major fan.
Im not really a big online shopping person, but Revzilla makes it a delight to do business with them. Great prices, outstanding customer service. Offering price matching and free 2 day shipping, these are rarities in today's world of online service/sales.
Products used:
A ton of offroad gear head to toe.
Riggs hurricane adventure dual sport pannier bags
I have not tried the bags on the trail yet as it's quite wet in Portland Oregon still but they seem like a really good quality product at a fair price. Like everyone I did a lot of online reviews and these bags with the air vent do seem like the perfect bag for a small to midsize adventure bike. The purchase at RevZilla went very smooth although the bags did take some time to get here as I'm on the West Coast and the shipping I think was weather delayed for few weeks.
They are always easy to order from and I have had past purchases that went well.
I needed them.
Military discount verification process crashes. Also, 15% for signing up for email didn't work.
*** RevZilla reached out and provided discount in form of account credit. Thank you!
Military discount verification process crashes. Also, 15% for signing up for email didn't work.
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very comfortable, nice finish! Doesn't feel hot up to 90-95 F. Would definitely buy it again. Looking forward to trying the goretex capabilities on this
Fast delivery, good prices, vast array of products
This shoe fits my dress style seamlessly. I'm happy that I don't have to wear something that looks like a motorcycle shoe when I'm off the bike, walking through the mall or hanging with friends. I can hop off my bike and walk straight into the movies without drawing attention because of my footwear. It has all the safety features that I'm looking for as well. Perfect shoe for me. Fits true to form, comfortable, safe and fits my style.
Best online store for anything motorcycle related. Hassle free. Lots of info on the products sold and the videos are really really helpful in helping me make my choice. Really appreciate those videos.
Bought a fox helmet from you guys. Awesome price and fast shipping. Very happy with my purchase. Sent me a bunch of stickers! A+++
Cheapest fox helmet that I found online. Other venders were $50+ more for the same helmet. Revzilla was a no brainer
My physical gift card had not been delivered after two weeks. I couldn't track it (just said that it was ready but hadn't gone anywhere) so I called. My CS rep immediately saw the same issue, tried to see if she could find out where it was and then contacted her supervisor to replace the physical card with an e-giftcard which I received within 10 minutes of the conclusion of our conversation.
My representative immediately saw the issue and worked to expedite a resolution. I am thrilled with her help and quick work.
I was able to order a helmet that I wanted greatly for my birthday and it was the most easiest and smoothest process ever.
Not only is it extremely easy to order from here, but the package and ship team are extremely fast and reliable. I received my helmet way before the day of birthday, so I'm happy to be riding with some new gear.
Thank you to everyone!
SHOEI X-15 Marquez Motegi4 Helmet
The best place to look for motorcycle gear. Good inventory, great customer service and good set of video description. Highly recommended.
The issue was resolved as quickly as it could have been.
For real motorcycle gear. If you go elsewhere you may not always get the real thing and that's not acceptable when it comes to motorcycle gear.
I hate that Revzilla is part of a corporate monopoly now, and that Cycle Gear stores are snobbish toward Harley riders, ("we don't sell novelty helmets here", the salesman said upon seeing my Harley hoodie, when I was shopping for the Neotec.) But I've had good luck with getting quick shipping and customer service with Revzilla but honestly I like supporting brick and mortar small businesses.
Over the years I've asked about sizing and products and received prompt and honest help.
Because of customer service and fast shipping.
Because I do high speed long distance touring and needed a quiet helmet.
Product worked great for my application. They are fully adjustable to fit different height riders. Installation was simple. Sad I didn't get a sticker though 😜
Bc they are the bestest.
Bought the Rukka Outlast long sleeve shirt. Cheaper than heavy Merino whoop and supposedly more apt for the cold.
Fit is as advertised, material is very soft and doesn't feel plasticky like some other Outlast shirts I've had. Have been riding in it a bit and works great, basically can replace a mid-weight Merino layer in the cold. Will have to see how it does in the heat where past Outlast shirts did less well, but we're off to a promising start.
Selection and reviews
Selection and availability
You guys are the greatest. Website is comprehensive and easy to navigate. Unbelievable selection of top notch parts and gear for all riders and experience levels. Worked with JoJo D in the Live Chat at checkout. What a pleasure she was to correspond with. Helpful and knowledgable beyond expectations.
You've EARNED a new customer who will spread the word to my riding family and friends!
Revzilla is Squared Away!
You guys seemed to be the place for all things KLIM
Love Revzilla. One of my favorite places to shop. Good selection and prices. Love the video reviews, they really help me choose which product is right for me. I bet they save a ton of headaches with returns as well as increased sales.
Easy shopping, great website, good video reviews
Great turnaround on delivery from point of order. Helmet fit perfectly and was comfortable on its first ride. Color didn't exactly match the online image shown. Believed to have selected a two tone base black helmet and received a jet black one.
Previous customer experience
This is my 4th Nolan helmet. Made in Italy. I still use all 4 helmets and all are in great shape.
Item was never shipped, even ordered in time for xmas shopping. 2 weeks later, still not shipped and they didn't bother to let me know the item was back ordered (even with it saying ships next day on product page. No email, nothing. Shop elsewhere, this place blows
Tip for consumers:
Buyer beware
Products used:
None, never came
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
You are welcome, Jerry, Thank you for your service. We are happy to correct an issue when our customers have one.