• RE WIGS UK

RE WIGS UK

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Overview

RE WIGS UK has a rating of 2.05 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RE WIGS UK most frequently mention customer service problems. RE WIGS UK ranks 262nd among Wigs sites.

  • Service
    10
  • Value
    11
  • Shipping
    10
  • Returns
    7
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
14
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I have given two stars because of bad customer service.
How would you rate RE WIGS UK?
Top Positive Review

“Good product”

Cathy F.
6/21/21

I received a topper wig and find it good quality. No complaints here. The correspondence was pleasant and timely.

Top Critical Review

“Do not buy from rewigs unless you have money to throw. Fake hairs from China.”

Komal R.
12/7/21

All fake hairs from China. I thought they are U. K. based and spend £161. But instead I had synthetic plastic dolls hairs. They provided me fake China address and I spent another £30 for postage. They claimed not to received and not a single penny refund. I lost £200 and learnt my lesson, always read reviews. Don't go for their few good reviews as that are from their own people. Just read genuine buyers reviews and save your money. I will highly recommend NOT TO BUY FROM rewigs…

Reviews (37)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user komalr17
1 review
2 helpful votes
December 7th, 2021
Verified purchase

All fake hairs from China. I thought they are U. K. based and spend £161. But instead I had synthetic plastic dolls hairs. They provided me fake China address and I spent another £30 for postage. They claimed not to received and not a single penny refund. I lost £200 and learnt my lesson, always read reviews. Don't go for their few good reviews as that are from their own people. Just read genuine buyers reviews and save your money. I will highly recommend NOT TO BUY FROM rewigs…

Thumbnail of user mv179
1 review
0 helpful votes
June 21st, 2022
Verified purchase

This company is a scam. They aren't based in the UK though they claim to be. Bad cheap products. No address for returns. Avoid at all costs.

Tip for consumers:
Avoid these scammers. Losing your hair is heartbreaking - don't let these people cheat you out of your money too.

Products used:
Tried to return and get refund but they do not give out their address (or haven't so far.) As they set a time limit on returns, in practice this means you wait for an address they never send.

Service
Value
Shipping
Quality
Thumbnail of user cathyf198
1 review
0 helpful votes
June 21st, 2021

I received a topper wig and find it good quality. No complaints here. The correspondence was pleasant and timely.

Thumbnail of user viktoriyac3
1 review
1 helpful vote
May 6th, 2022
Verified purchase

Stay away from this company! Cheap wig from China, don't waste your time and money! Very Disappointed!

Tip for consumers:
Stay away from this company

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user carols1274
2 reviews
9 helpful votes
May 21st, 2020

It truly doesn't get any worse than this! This company says they will refund if not satisfied, BUT they will will not.
I have emailed and sent pictures of what I received to no avail.
The wig I received is NOTHING like what I ordered... very sad.
Of course the first photo is what I ordered and the second is what I received.

Thumbnail of user janetm631
1 review
11 helpful votes
May 20th, 2020

They send me a horrible wig that I paid £200 pounds for God will punish them for me, I'm so disappointed, its not even what I ordered, the cap is halfway my head it cant even fit... I want to cry actually I worked hard for that money

Thumbnail of user elizabethm3019
1 review
1 helpful vote
May 6th, 2022
Verified purchase

The wig I purchased was meant to be 100% human hair. The quality is so bad that the hair tangles and comes out in handful when brushing. The wig doesn't fit well on the head and it gets matted up when shampooed and conditioned and even during while on my head. I am unable to remove the big chunks of tingled pieces without having to pull them out in chucks! I paid a lot for wig and after wearing it for over two months not regularly. I don't run or exercise in the hair. So it shouldn't have reacted this way. It's embarrassing to wear it because now the hair has thinned out! Company should not sell a product under false advertising. Their hair photos looks great online but it's a lot different from what you received when you get it!

Service
Value
Shipping
Returns
Thumbnail of user jennab69
1 review
3 helpful votes
April 22nd, 2019

Maybe everyone has their own opinion, but this is definitely my favorite
Hairstyle, i bought 3 wigs from rewigs, the customer service is very helpful. You guys are awesome. I also got two gifts, thanks!

Thumbnail of user maribethk1
2 reviews
1 helpful vote
June 2nd, 2021

This wig arrived with an orange/pumpkin color and a texture similar to straw. The style looked nothing like the picture, it looked like a clown wig. The wig is so hideous that I could not donate it. Customer service is horrible, I only received a small refund after an exhausting battle with this company via emails. It is a shame that they are still in business.

Tip for consumers:
Don't.....!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisal1276
2 reviews
0 helpful votes
November 11th, 2022

STOP! Go to another web site! I'm a cancer patient and thought buying a wig would help me with my self astern, but this wig is nothing like the picture, I did order real hair and this is not real hair so disappointed so do your self a favor and get off this web site and order from another!

Tip for consumers:
Don’t go there!

Products used:
Wig

Service
Value
Shipping
Quality
Thumbnail of user amandaf191
1 review
2 helpful votes
May 6th, 2019

I got it Very quick! My normal hair is wavy itself. But I have lost much hair with time; using this wig gives me the fullness I once had. Fits perfectly. Thank you.

Thumbnail of user julies127
3 reviews
25 helpful votes
February 14th, 2020

Bought thinking I was buying in uk- Co.uk firm? Turns out item cane from china - which could be neither here nor there - in my case it was bad- I was sent a totally different item - they never made an attempt to offer correct item- I believe because they never ever had it In First place - I provided pictures I ordered short wig- sent long wig- I requested return and refund. I was told to go get it altered - series of nonsense emails from them was told to sell it to someone - then offered 1/3 off? So they send me rubbish and offer me 1/3 refund only. I had to report/raise dispute with PayPal - it was a clear cut case of not selling what you are advertising yet PayPal dragged it out asking for them to comment which they didn't. Case rules in my favour and it doesn't end here- I must send it back PayPal do not refund return costs ( but trader is rogue?) and track able to china- so I am out of pocket. They refused to reply to PayPal so I was told I would be refunded. I am left out of pocket paying return to China for an item I didn't order- PayPal have made no attempt to cease allowing this rogue trader to use their service which gives people a false sense of security - personal experience the company proved unethical and rogue - and I recommend to stay clear of them and also triple check if paying via PayPal the company is at least based in the uk- postage isn't cheap returning items to china! A terrible company to deal with. The wig I was sent looked hideously false - something you'd order for Halloween but not expect to pay £80 for the nonsense privilege

Thumbnail of user rozg5
2 reviews
13 helpful votes
May 21st, 2020

I paid $416 for two hair pieces. Ordered dark blonde/brown, received bleached pale straw totally the wrong color. They pay no attention to your color choice at all. Guess I should be glad I received something, but like everyone else, I should have read these reviews first as Re-Wigs deletes negative reviews from its own site. If you want to take the gamble, USE PAYPAL not your credit card. I filed a Paypal claim and am priority mailing back to China for full refund. Paypal is the only protection you have as Chinese businesses rely on continued Paypal acceptance to sell internationally. They want and expect you to accept rubbish, throw your hands in the air and do nothing. Re-Wigs relies on people not returning products. Despite their low-ball refund offers and threats that my package might be stolen by customs/evaporate in flight/be dissolved by the COVID virus, the fight for right is worth it, and I mailed the entire order back today by priority tracked and insure international mail. FYI company phone number is 1-86-*******5510 and address is
ReWigs
2nd Floor Building 4 Huafa Technology Park No. 69
Yanqiao Road, Shushan District
Hefei City, Anhui Province
China *******
If you need a quality product, look at Wigs.com and Etsy where reputation matters. Good luck out there in the world.

Thumbnail of user lindar580
1 review
13 helpful votes
July 17th, 2019

I ordered 4 great styles, but selected the wrong color. I shared my mistake and the agent was so polite and patient with my many questions and requests for exchanging the wigs. It seemed that I had several steps to follow, but I was respectful and patient because it WAS my mistake. I'm pleased to report that I now have well made, good quality, styles and color wigs that I can add variety to my looks. My every text received a response and it was time consuming, but worth the wait. I followed all the steps after requesting clarification sometimes, but I'm happy with the end results.

Thumbnail of user jackiec241
1 review
9 helpful votes
April 14th, 2020

Do not buy wigs of this company. I purchased a wig 3 years ago tried to get in touch with them never got back to me. I sent the wig back. Never ever got my money back. Terrible service stay away from this company

Thumbnail of user 446chelsea
1 review
0 helpful votes
April 4th, 2023
Verified purchase

I rated Rewigs 1 star because it wouldnt let me give a ZERO
Dont buy from Rewigs! Terrible customer service. I followed the websites instructions on how to measure, size, style and color. I also read the return policy. I ordered 2 different styles in the same color and got totally 2 different colors,one was poker straight and the sizing is way off. When I emailed the return and refund dept. they gave me the run a round, and kept asking me to keep the wigs for a few days, but I told her that the color was " Red" and not the color I ordered. I sent pictures of the wigs, which clearly showed that the wig was the wrong color. After 7 emails back and forth,She argued with me saying that was the color I ordered. I said I was not satisfied and wanted a refund...well, she said that I would have to pay $20.00 for shipping back to them, which I expected, but then she said they would have to take off 12% handling charge,then she said:
PLEASE NOTE: Returning goods is Risky and may be detained by customs.
Of course these wigs are from China even though I thought I was ordering from a Canadain site! Or she would refund me only 18%. I was worried that if I wanted a full refund, I may not get it. So I took the 18% reluctantly. They sure make you jump through hoops to get any satisfaction. I will NEVER! NEVER! Order from REWIGS Or any other China shop again. They rip you off! I dont know how the can stay in business and rip people off. This is unacceptable. You can clearly see in the pictures below that the ones I received look nothing like the pictures in the receipt. Also there were no instructions on how to style, wash, curl or take care of these wigs. PLEASE DONT WASTE YOUR MONEY!

Tip for consumers:
SCAMMERS

Service
Value
Shipping
Quality
Thumbnail of user oliviaw46
2 reviews
5 helpful votes
February 7th, 2018

VERY nice wig. Fits perfect, easy to style, looks like real hair. Quite impressed for my very first wig purchase! And at a very low price point... couldn't ask for more. Happy customer for sure!

Service
Value
Shipping
Returns
Quality
Thumbnail of user olgar51
1 review
2 helpful votes
July 2nd, 2020

I wish I read all reviews. DO NOT BUY! As many others i lost my money. RETURN NOT POSSIBLE! They just ignoring my emails.

Thumbnail of user maryc881
1 review
8 helpful votes
May 25th, 2019

Excellent took exactly the time they said and the hair quality is amazing g will be ordering more in other colours

Thumbnail of user kyleb219
1 review
11 helpful votes
August 15th, 2019

Wrong colour and piece off hair that turned up after 4weeks. Not happy asked responsibly several times for the return address and I have been Ignored. Avoid at all cost has they are just ripping everyone off for a piece off tack that doesn't even sit right at all. Not impressed 11 years hairdresser here and it cant be cut into the style I want has you be able to tell it's a wig

Thumbnail of user richies12
2 reviews
16 helpful votes
July 3rd, 2018

My wife ordered a wig for what we thought was an English firm going by their. co.uk website. The wig was a terrible fit could not be used poorly made. Worse still they offered a refund of 35 pounds on a hundred pound wig that was unusable. To make a bad thing worse I went through PayPal and escalated it and they found in the company's favour. I can post pictures but will just tell you avoid this site like the plague.

Beyond unhappy

Thumbnail of user lizp85
1 review
6 helpful votes
April 14th, 2019

Several photos are of models who actually have grey HAIR, NOT WIGS! I know because they are using my image without my permissions. Unethical to say the least.

Thumbnail of user vickyk35
1 review
1 helpful vote
October 18th, 2019

Does not reply to emails. Late delevery. Scam! I think money is make off of the 60% they make from canceled sales due to non delivery If you need a fast wig don't use this Company.

Thumbnail of user trixyh
2 reviews
23 helpful votes
February 5th, 2019

Someone needs to shut that site down before they manage to scam more people. They will call you"Dear friend" & to be patient. First I guess they replied in Chinese (I don't speak or read the language) and they use UK website to think they are local.
Contact the bank, PayPal. Imagine if they are like this from where the hair comes from. I did use my imagination

Thumbnail of user margob14
5 reviews
17 helpful votes
June 11th, 2018

I couldn't wait to get the wig and once I opened the package, the wig is beyond horrible. Looks nothing like the picture. Very cheap. The receipt shows it comes from China for $20 and I paid $80. Not even going to bother or hassle with trying to get money back. I'm just throwing it in the trash! I read the reviews before I purchased it and they were negative. Thought I would go ahead and purchase it anyway. Believe me - the bad reviews are true! Don't waste your money. If I could rate below 1 star, I would.

Value
Quality

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About the business

Rewigs Have Hot Style Best Cheap Wigs For Ladies & Men in UK. There Are Short, Middle-Long And Long Wigs. All Wigs Color/Style/Size In Stock.

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