• Right at Home

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Right at Home has a rating of 3.1 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Right at Home ranks 3rd among Caregiving sites.

  • Service
    5
  • Value
    4
  • Shipping
    1
  • Quality
    2
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
See all photos
How would you rate Right at Home?
Top Positive Review

“Excellent service in trying times”

Joseph M.
8/20/20

My elderly father could no longer care for himself. However, he was adamant about NEVER going to a nursing home. So after hospitalization, the only option was to place him in an assisted living facility, but that was fraught with problems due to the degree of care he required. Someone recommended Right At Home and Kevin Armes came to the rescue! His staff have been exemplary in around the clock for my father.

Top Critical Review

“Don't do it”

MonicA G.
7/14/20

Very Expensive@ $25/ Hour yet they send you a caregiver who gets 10/hr that you must train on everything also on top of that they will charge you time-and- a half extra per hour on holidays. If you ever call them for an emergency send caregiver back asap they will ask for even more money. Totally uncaring unprofessional. They are unable, and to provide staff like promised and won't even call to let the family know. You can see all the openings in the pic I posted form just this week. The care giver for today never even bothered to show up, and they still have not called us about her.

Reviews (20)

Rating

Timeframe

Other

Thumbnail of user monicag212
1 review
13 helpful votes
July 14th, 2020

Very Expensive@ $25/ Hour yet they send you a caregiver who gets 10/hr that you must train on everything also on top of that they will charge you time-and- a half extra per hour on holidays. If you ever call them for an emergency send caregiver back asap they will ask for even more money. Totally uncaring unprofessional. They are unable, and to provide staff like promised and won't even call to let the family know. You can see all the openings in the pic I posted form just this week. The care giver for today never even bothered to show up, and they still have not called us about her.

Thumbnail of user josephm1551
1 review
1 helpful vote
August 20th, 2020

My elderly father could no longer care for himself. However, he was adamant about NEVER going to a nursing home. So after hospitalization, the only option was to place him in an assisted living facility, but that was fraught with problems due to the degree of care he required. Someone recommended Right At Home and Kevin Armes came to the rescue! His staff have been exemplary in around the clock for my father.

Thumbnail of user teresas2013
1 review
1 helpful vote
January 16th, 2024

Don't bother working here or receive services from here! They treat you like crap. I really have no words. In 12 yrs this is the worse place ever!

Thumbnail of user kennethf379
1 review
13 helpful votes
August 9th, 2021

Paid $30/hr for sub par help. One person came in, introduced herself, then sat at my kitchen table for 20 minutes eating her lunch. When she finished I informed her I paid for 4 hrs. And the time started now. She objected and I had to call the office. She did not finish a 4 hr. Shift and I did not pay for it. I terminated RAH services over a month ago and still waiting for my deposit back of almost $1000. Tony the owner told me the person who handles this has been on vacation. Bet they have someone that handles billing working during this time. Is my check in the mail Tony?

Thumbnail of user lisac3614
0 reviews
1 helpful vote
June 27th, 2022

I have been working threw right at home taking care of my Family members threw the company, The pay is great The hours ate great... I've worked for right at home for about 2 in half years almost. I would recommend Right at home for your loved ones if you want the best to care for your loved one... The employees are nice and understanding and they work with you... Just all around the best company I've ever worked for...

Service
Value
Shipping
Thumbnail of user rees5
1 review
5 helpful votes
October 30th, 2021

If your going to work as a CNA get it together and work for yourself instead of making pennies for yourself & working hard bring in money for an agency who work's you long hours just to pay you short I learned years ago you can make your own working for yourself... CNA or not get out and get your own clients you can do it...

Thumbnail of user robinw355
1 review
2 helpful votes
September 9th, 2020

These people have been extremely accommodating. Yes it is not cheap but what price do I put on my mother's care? They have listened to me cry and rant and always were caring and understanding. From day one they understood the situation and were on top of it. All because someone was there, I got a break and sleep. They are wonderful.

Thumbnail of user monag76
1 review
4 helpful votes
August 24th, 2022

Hiring anyone that will work for $11. Per hour regardless of qualifications. They have now hired an LPN to train. They have raised their rate to the customer by $4. Per hour more in 1 year, yet no trickling down to the worker.

Thumbnail of user jodyg137
1 review
8 helpful votes
March 7th, 2022

The Townsville Right at Home service was provided to us through Carer Gateway - it was meant to be a means of support. Right at Home Townsville made this an incredibly difficult and extremely stressful experience.
The lack of communication, lack of transparency, lack of honesty (eg - lying about referral receipt, hanging up intentionally when I called to ask about resumption of services) the gross over charging for cleaning services - the entire experience has been terrible and despite the people who came to our house being lovely, I would not recommend Right at Home Townsville.

Service
Value
Thumbnail of user reevones
2 reviews
4 helpful votes
September 24th, 2019

I worked with this company and was aloud at a choice with clients I was emloyee of the month a few times as well as employee of year but they don't pay you properly... so I learned to work clients on my own.

Thumbnail of user sherylm4
2 reviews
148 helpful votes
March 6th, 2013

Right at Home is one of those big chains of senior home care companies. They are not bad, but they are really big and their prices are not that cheap. I was able to find a home caregiver much more cheaply on craigslist. I don't know if I got lucky or what, but the person I found on Craigslist wasn't any worse than the Right at Home people.

Thumbnail of user laural814
1 review
3 helpful votes
June 27th, 2020

Nasja was assigned to my home to help with the care of my 96 year old dad. I have been so impressed with her that I wanted to take the time to write a review. From the start she listened patiently to my concerns and willingly jumped in to care for my dad as directed. I have such piece of mind while running errands and doing other things while she is with my dad. Additionally, she is sweet, kind and compassionate. You can tell that what she does is truly from her heart. I am so grateful to have such a caring individual work so wonderfully with my family!
Laura Lai

Thumbnail of user sallyb436
1 review
12 helpful votes
January 31st, 2022

I was supposed to get house cleaning, the First Gal to show up didn't even know how to sweep a floor, after doing the work myself for an hour, so she could learn how. I told her I didn't need her anymore and to go.
Two of the supervisors came out to clean and even they didn't have a clue how to clean so only kept them for a short time and told them to go, finally they sent a girl out that was good and I asked for her to always come, but the next time another girl showed up, also good, so I told them I was tired of always getting a new person without any notice they just showed up, never knew who to expect so I told them ok if you can't send one of those two, don't send anyone! She said the one is no longer with us! But she showed up the next day? I said to her, you know they told me you were no longer with them, she said no, I' ve always been there, so they also lie to you. That was the end! Told them they were done. Hired my own. Much better, they get to keep all the money without someone taking half of it and working to cheap! Those 2 good ones need to work for themselves and quit supporting such a company.

Thumbnail of user robynf161
1 review
1 helpful vote
June 10th, 2022

I have been using Right at Home for a while now for my dad
Susan is a pleasure to work with and my dad has been very comfortable with the ladies that Susan has sent to him.
I would definitely recommend this company.

Thumbnail of user hopet65
1 review
0 helpful votes
March 18th, 2021

I been with Right at Home Charleston WV area
And they r easy to work for. I have had no issues they r also very understanding. I will be with thia company till the day I retire. I love my job. We r like family.

Service
Value
Quality
Thumbnail of user lisae1405
2 reviews
0 helpful votes
August 11th, 2022

I've been with right at home for over 2years, Great company, great care, employees nice, my caregiver Lisa chapman is the best...

Service
Thumbnail of user homecaren1
1 review
1 helpful vote
January 28th, 2022

Street adrees
2440 Fulton St suite 201
New York, NY *******
Phone No
*******745
Website
https://www.rightathome.net/
Description:
Meeting our goal of providing extraordinary care depends on more than just our own people. It relies on an extensive network of professionals who have the same commitment to their clients as we do. Without their referrals and partnerships, we would never be able to reach the multitudes of seniors and adults with disabilities who we serve. To those partners: Thank you.
If you're in a position to assist someone in receiving care, or if you have a unique offering that could help enhance that care, Right at Home could be the perfect ally.
Keywords:
Home health care service, home health care services near me, home care, best home care, best home health care service, home care agency, home, health aide, home care employment, home HHA employment, managed long term care, in home physical therapy, CDPAP program, medicaid home care, Brooklyn, NY.
Hours:
8:00 am to 8:00 pm
Payment:
Cash, check.

Thumbnail of user brendab168
1 review
7 helpful votes
February 4th, 2018

Caregivers were late, rude, and not well trained to care for my mother with Alzheimer's. Would never recommend this company. Stay away!

Thumbnail of user robini
2 reviews
11 helpful votes
March 11th, 2013

I found a caregiver here that was pretty good. I'd use them again.

Thumbnail of user ja691
1 review
1 helpful vote
November 14th, 2023

The Vancouver office of Right at Home provided my mom with very prompt, skilled care aides on short notice. Highly recommend this company.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Providing home care, senior care and home health care services. Right at Home senior home care services are provided by trained caregivers and provide in-home care wherever your home care assistance may be.

How do I know I can trust these reviews about Right at Home?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.1
20 reviews
Have a question about Right at Home?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business