RiseBroadband

I have been a faithful customer of this company for AT LEAST the last 10 years. Always been a real good and reliable internet service, until the last 12 months! Download speeds are awful, streaming programs on TV are constantly buffering, if they play at all! Customer service will at least answer the phone, but very seldom has a solution, if repairs are needed to their service, they will be performed at their pace, etc... Seriously considering changing to another provider after all these years with this provider.

I have been a customer for 15 years, and I discuss Rise regularly with my neighbors. Rise behaves like all monopolies do. They just raised the price of my monthly plan 34% without any notice or explanation. Their advertised prices are misleading; they add an $11/month "Equipment Rental" and a $7/month "Carrier Recovery Fee" that would be more honestly called "Additional Money For Rise". I've had problems that took months to get resolved, and been told the lie that my slow speeds were "due to geography" even though the speed had been 3X faster a month earlier! Of maybe 8 times I've been told that tech support would call me back, it actually happened once. Rise has the capability to see that your antenna is out of alignment, but they don't check it unless a customer calls in with a problem. I could fill a book with stories of bad Rise experiences I've had and others have told me. Most of the employees I've dealt with have been nice, but Rise as a company will frustrate you over and over. Only competition would force them to clean up their act.