Rishi

Most Rishi Tea you can purchase in your mid to large city specialty supermarkets. My small town doesn't carry it so I went to their website and ordered some. I ordered 4 different flavors and really love them all and I'm a hardcore coffee drinker! The ginger matcha is particularly good as is the green jasmine. I also got a chai and a black tea with lemon infused in it. They even threw in a free sample of some herb tea enough for a couple pots. Easy to navigate website, excellent product, or the 4 I've tasted so far, and good value for the money. Fast delivery. And I'm a coffee person.

I had the worst customer service experience with Rishi Tea. By all means, stay away and go support POC & Black owned businesses instead. I asked for a refund on a teapot, as I didn't like the quality, and was told I have to pay the return shipping on my own - that's fine. I paid priority & tracked shipping and was told it would be refunded in about 4 weeks. Nearly 2 months after, of me periodically checking in and asking (no one ever reached out to me), they stopped responding to me. They had the teapot - it was confirmed on the tracking number - but were refusing to return my money. I felt helpless so the only thing I could turn to was social media. I wrote on Twitter & Instagram - miraculously, I got refunded in 20 minutes. Someone else commented on my comment and I told them Rishi Tea had refunded me, but had not apologized. The day after, they finally apologize and try to offer me a $20 gift card. I decline and ask them to donate it to Fair Fight or Know Your Rights Camp. And what did they do? They deleted my comments on their Instagram. So awesome, thanks. *Great customer service* Update - they've sent me an email gaslighing me saying I was wrong about the timing of the refund. Said they've donated + blocked me on all their social media.