• Robinhood

Robinhood

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Overview

Robinhood has a rating of 1.18 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Robinhood most frequently mention customer service, phone number, and bank account problems. Robinhood ranks 70th among Brokerage sites.

  • Service
    133
  • Value
    122
  • Quality
    116
Positive reviews (last 12 months): 2.9%
Positive
1
Neutral
0
Negative
33
40
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service line has no options, just says to go online and says goodbye.
  • Unhelpful, constantly sending the same canned message, always new names, no phone number, no interest to resolve this.
How would you rate Robinhood?
Top Positive Review

“Don't let the big guys scare you off”

Rebecca A.
5/1/22

If you think it's too scary to invest your money in crypto or stocks, Robinhood offers you classes. Robinhood doesn't charge you fees like a big corporations do the only time you pay is when you withdraw money or if it's required by the SEC. Now YOU are in charge of your own money. You can buy, sell, and trade crypto currency. You can give it as a gift. Robinhood is putting your future in your hands. (Where it belongs)

Top Critical Review

“Just got back my money after being scammed”

Anna H.
1/18/24

Right after being denied my investments here worth over a million dollar they insisted I paid a tax else loose access to all of my money, which is crazy and absurd, because I had no restrictions before that. This dragged on for weeks to a month and there was no wait of getting back my money, till I got in touch with JURIS RESOLVE. Com who got me back all of my money soo glad they did.

Reviews (257)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (54) phone number (14) customer support (13) robin hood (14)
Thumbnail of user annah1778
2 reviews
1 helpful vote
January 18th, 2024

Right after being denied my investments here worth over a million dollar they insisted I paid a tax else loose access to all of my money, which is crazy and absurd, because I had no restrictions before that. This dragged on for weeks to a month and there was no wait of getting back my money, till I got in touch with JURIS RESOLVE. Com who got me back all of my money soo glad they did.

Service
Value
Quality
Thumbnail of user awabalrawe
1 review
1 helpful vote
January 4th, 2024

Its absolutely abhorrent! I spent literally 44 days trying to get a hold of someone within Robinhood to help transfer money into my Robinhood account and no one could help me do that. On daily basis, I would start chat support and request calls and I get a different agent every 2 minutes to whom I need to retell my whole problem and them promising me to resolve the issue without them actually doing anything. After 44 days of trying to transfer over 150k into Robinhood I decided to stop trying and bring my money elsewhere. I am beyond frustrated and repulsed by this business.

Tip for consumers:
Highly recommend not to waste your time with Robinhood.

Products used:
Brokerage transfer for investment

Service
Value
Quality
Thumbnail of user la169
3 reviews
3 helpful votes
February 16th, 2024

I am incorporated as a trader. Looking at switching account from Fidelity. Signing up... Trying to enroll w EIN... Zero customer service help, gave up after trapped in a loop. Sorry you don't want my $300k.

Tip for consumers:
No

Products used:
None

Service
Thumbnail of user patriciat2236
1 review
0 helpful votes
March 3rd, 2024

They enroll me on a gold credit card without my authorization by the time I found out I was missing around $100. I tried to contact them and they said they were going to take care of that and they never did. They were selling my crypto coins without my authorization. I've been buying crypto coins with Crypto.com and Fidelity and I haven't had any problems.

Service
Value
Quality
Thumbnail of user crston
2 reviews
2 helpful votes
February 3rd, 2024

DO NOT TRADE ANYTHING ON ROBINHOOD.COM

I'd been trading issue free for several month without incident. But I've two coins on the server in anticipation of a spike. Without warning cause or even a reason why they've restricted my account for absolutely no reason at all.

THERE IS NO CUSTOMER SERVICE. Not one phone number, way to chat or even email if there is a problem. ALL of the phone numbers you see listed online connect to phone scams. The person tries to get you to send "verifying' funds to a random wallet, the address for which they send you by text. Or they will try to get you to load and use remote access software in an effort to commadere and take control of your computer.

I only write reviews when I feel exceptionally impressed, good and bad. ROBINHOOD.COM is BAD.

Do not trade anything on this site unless you eventually want to be scammed.

DO NOT TRADE ANYTHING ON ROBINHOOD.COM

Tip for consumers:
TRADERS BEWARE!!!! ROBINHOOD.COM IS A SCAM

Products used:
I use this site to trade bitcoin Now I've been SCAMMED! DO NOT TRADE @ ROBINHOOD UNLESS YOU EVENTUALLY WANT YOUR COINS STOLEN

Value
Quality
Thumbnail of user osvaldoa38
1 review
0 helpful votes
December 29th, 2023

"Dealing with this company has been incredibly frustrating. Over the past three days, I've relentlessly attempted to process a wire transfer without success. Despite reaching out via three different emails and enduring a three-hour hold on their chat support, I've received no assistance. Even requests for a callback have gone unanswered. In stark contrast, both E*TRADE and Ally swiftly deposited my funds for the same wire transfer.

This experience is especially distressing as I'm in the process of closing on a house and urgently need these funds. It's baffling that a company like Robinhood lacks the ability to respond promptly or resolve account issues. Their unresponsiveness makes it difficult to trust them, especially in emergencies. I strongly advise against relying on Robinhood if you ever anticipate needing quick access to your funds."

Thumbnail of user jkk24
1 review
0 helpful votes
March 29th, 2024

Robinhood is illegally holding my funds and making it incredibly difficult to communicate with anyone on their side. They initially restricted my account because of "suspicious" activity. When I call them, it was very frustrating and annoying experience, but eventually was able to verify my transactions and my account. Whats strange is that on that same day I transferred all of my funds to my verified bank account (the one that was funding the Robinhood account), they changed the amount of the transfer without my permission. When I reached out to them about this, they then repeated that the account was restricted. I then countered by saying then why did Robinhood allow the smaller transfer? They went radio silence after that and then had the audacity to say that they have the right to no longer maintain my account. If it wasnt so annoying I would have laughed. They have a policy of acting like children. DO NOT, I REPEAT DO NOT USE ROBINHOOD. This company is a scam. They will hold your money hostage.

Thumbnail of user elanautojoe
1 review
0 helpful votes
October 30th, 2023

Beware do not risk your money with Robinhood they are terrible. I needed access to my cash, so I sold all my stocks, and when I went to try to transfer to Cash and access my money they immediately froze my account and said it would be 7 to 10 days before I can access my funds. It's been 2 1/2 weeks and they have Refused to help me at all and they froze my communication as well so now I have no way of getting a hold of them through the app or via email. This is only for $3000 imagine if I had $100,000 in my account with them they cannot be trusted they play with your money and now I probably will have to look how I can access my money legally do not risk any money with Robin Hood you will not be able to access it when you need it!

Tip for consumers:
My General experience: If you value your money, do not invest it through this RobinHood platform they make it very hard to access your money when you really need it! They will freeze your account and you will not have access to anything, no communication as well, so I’m stuck here. I’m out my stock investment with this company. They look legit until you try to access your money! Beware!

Products used:
Robinhood standard application

Service
Value
Quality
Thumbnail of user bondthing
1 review
1 helpful vote
September 30th, 2023

Got a notice that my Robinhood account was frozen. Followed the link to reactivate. Link was broken. Tried to call their customer service number. It's a recording. Tried link more than 30 times, with untold hours spent frantically trying to reactivate. Tried their chat service. On hold for almost an hour, before giving up and going on with life, because I have a job and kids. Please - for the LOVE OF GOD - do not use Robinhood unless you love having thousands of dollars frozen and inaccessible until the day you die.

Service
Value
Quality
Thumbnail of user dannyguarascio
1 review
2 helpful votes
May 9th, 2023

I put in multiple orders but they weren't executed when hit the stop or limit. Don't use this app. I should of made 20,000 in 3 days. The limit order price was hit and was not executed by Robinhood. It would of almost doubled my investment with Carvana stocks at 7.20 and now almost 12,3 days later and crypto set at.073 to not sell, I'm very disappointed in this company.

Thumbnail of user georgen815
1 review
1 helpful vote
August 30th, 2023

I've never run into such incompetence. App doesn't work. Web site doesn't work. Directions for how to close account don't work. Directions how to contact Robinhood don't work. Verification of identity system doesn't work. Sloppy, sloppy, sloppy. I've wasted a good part of my afternoon on this. It feels like I'm dealing with the Three Stooges. If I could give a review lower than one star, I would.

Thumbnail of user alexanders809
1 review
0 helpful votes
July 25th, 2023

Stay away from Robinhood.

Where are federal agencies? They suppose to protect people from this madness! How they allow this to happen. Totally unregulated.
Basically, you will have to be extremely persistent to get your funds back. Otherwise they will never return them back. That's how they make most of there money. And I am not talking about trading here, I am talking about just your money being on your brokerage account.
Customer service? Forget about it.
Thieves and fraud. Can't believe we have it in a modern, regulated, lawful America.

Products used:
Robinhood LLC

Thumbnail of user daytonabeachmatt
1 review
0 helpful votes
September 15th, 2023

Denied access to invest with them because I receive mail at Po box. Sent picture I'd with physical address still denied. I'm ok I'm pretty sure you'll out of business very soon.

Products used:
None denied access because I receive mail at Po box

Service
Value
Quality
Thumbnail of user everjoym
1 review
1 helpful vote
September 22nd, 2023
Verified purchase

They sold my put contracts and I lost 66.77%of my account value when I could have made profits. Almost died that day after my BP suddenly shot up from the sudden shock. I immediately contacted support which is useless by the way, told me a supervisor would call. 15 minutes later a supervisor called and was super rude and unconcerned to the point that he hung up on me, saying I will not get my contracts back and he was not gonna talk to me about anything. If a human being could know what these investment losses mean for people, he wouldn't have acted like a devil.I went back to customer support online to request a different supervisor and they said I will be contacted the next day. When one called me the next day, I didn't wanna talk to them anymore, that day I could not go to work because I got so sick from high BP and chest pain. I just decided to deactivate my account and never use Robinhood in my life! I told all my traders group members to switch to WeBull. I would never recommend Robinhood in this life or any other. They are scammers, they take your assets for cheap so that they can sell in profits. Actually in this life, I can only encourage people to short down their HOOD stock to 0.001. That's how much I hate robinhood!

Products used:
Stock Put Options

Service
Value
Quality
Thumbnail of user cb781
1 review
1 helpful vote
March 31st, 2022

They were very accommodating to open up my account back in 2015. Everything's good until I needed to do transfers back to my checking account. They froze my account. They were too aggressive to open up accounts without all the proper information. Now they are trying to clean up their mess but have locked my account from transfers. It's taking me over 3 weeks to submit repetitive Identification information to them. Customer service is very difficult to interact with and very, very slow to react! Stay Away!

Thumbnail of user travisc388
1 review
1 helpful vote
May 10th, 2023

Robinhood is involved in deceptive practices involving its instant transfers. Even after saying, you can do instant transfers, they red flag you after the fact and freeze up your whole account. Even with 100% successful deposits and transactions. They still do this to their customers. The customer service representatives tell you you will get a call back from the supervisor, another lie they like to tell when instead you will receive an email. Robin Hood, as a company, you should be ashamed of yourselves the way you treat your customers, laughing at your customers, concerns and all-around, disrespectful, dishonest behavior. This company should not be allowed to do business in America.

Products used:
Stocks, Crypto, ETF’s

Service
Value
Quality
Thumbnail of user muoilam66
1 review
0 helpful votes
September 27th, 2023

This company is a very crooked company. They lock out your account to protect you from getting your money back. When you call them to resolve any issues that they made up to lock your account, their Indians phone operators will give you a run around solution but nothing will get done. If you send your money to them then Good Luck try to get it back.

Tip for consumers:
Don't open trading account with this crooked company

Service
Value
Quality
Thumbnail of user emasl
2 reviews
0 helpful votes
June 20th, 2022

I didn't like the conditions. After reading the reviews, I thought it was a good decision not to trade there.

Thumbnail of user bobbyh249
1 review
2 helpful votes
August 6th, 2022

My account got compromised from this app. Attn: Listen folks don't share your account info with Robinhood or any online app with your routing number. I have been the victim of this app. Someone access my account info from here. It's just an advise to all of you as public awareness. Nothing has been done by Robinhood so far in returning my stolen funds other than the issuing tickets. I changed my account and deleted this ominous app. I don't want to see someone else going through same ordeal.

Thumbnail of user jackm1675
1 review
0 helpful votes
August 31st, 2023

The worst online trading platform in the USA. They don't have live accurate data which I found many times. I was checking the premarket pricing at 7AM NY time but Robinhood's did not have the accurate price. Yahoo finance, Webull and other platforms are already showing the right price around that time. So, you readers judge it.

Service
Value
Quality
Thumbnail of user charliem340
1 review
1 helpful vote
May 5th, 2023

I invested approximately $600 making $1000 through stocks. Suddenly one day they indicated they cannot verify my account and for the last at least four months I have been trying to get my money out however they have now closed my account and will not help me even though I verified my account multiple times. They have stolen money and I have no way to get it back. Do not invest with them.

Tip for consumers:
I was attempting to show my son the benefits of investing. However, now my son believes that investing will cause you to lose money. Thanks to Robin Hood.

Products used:
Lost all of my money approximately $1000 investing with Robinhood.

Service
Value
Thumbnail of user masihas
2 reviews
1 helpful vote
January 8th, 2023

This company isn't trustworthy at all, they actually all nice when they want you to keep depositing but once you have made enough and want to take out your profits, different issues start arising in your account.
They even initiated trades without my permission, it was just a lot not until I got assistance from futuresaidcom that help me secure reimbursements back from this company.
They even stopped responding to my messages and email at some point claim they will look into and never did anything.
They are all the same really, glad it's over now

Tip for consumers:
Just be very careful

Service
Value
Quality
Thumbnail of user sagik2
1 review
0 helpful votes
July 31st, 2023

Robinhood has disabled the options to buy stocks/crypto without any warning or reason. I am trying to reach support, and I just see a textbox to enter my comments and submit. I have submitted my comments 3-4 times for a week now and there has been no response. Their help pages claim that I can place a call directly from the app/website but I am not able to see that option either on my iOS app or in the website.

I am seriously thinking of closing their account and move my assets elsewhere.

Service
Value
Quality
Thumbnail of user peterk982
2 reviews
13 helpful votes
December 10th, 2022

Investors Beware! This is the most unrepeatable investment financial group, they have hidden fees and when you try to cash your stock you run in all kind of problems and fees they will say you set up the account not us, the worst part is theres no customer service to call, you have to use the chat or email and you have to wait for a whole day, waste of time and money, stay away from this group they are crooks, you will lose your money and sanity..

Thumbnail of user michaels11658
1 review
2 helpful votes
September 15th, 2023

If you feel that this site is defrauding you, file a complaint with WWW CAPITALRETREVAL,COM as they will take up your case and make sure that you have your money back in two weeks.they helped me also

Service
Value
Quality

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About the business

Robinhood is a new way to invest in the stock market. For more information about Robinhood please visit www.robinhood.com

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1.2
257 reviews
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