Rocket Cigars

GreetingsMr. Kamhin
I hope you are having a great day,

Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.

In response to your concern, we have already informed all customers regarding the temporary inconveniences we are having with our online payment platform.

We are already working on it. Also, we really appreciate if customers email us (info@rocketcigars.com) or call us at +1 (800) 566-0238 to place the order for them and send them the proper payment link based on their credit cards, to process orders.

We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.

Once again, we thank you for taking the time to share your experience with us.

Isnela Solis
Customer Service Team

Greetings Mr. Hartman
I hope you are having an excellent day,

Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.

In response to your concern regarding your order #RC61655, your previous payments were getting declined due to an authentication process you needed to complete with your credit card company, to process the transaction.

In some cases, every credit card company or bank institution has different procedures to protect customers' inversions with different merchants.

However, remember that you could call us at +1 (800) 566-0238 or send us an email at info@rocketcigars.com if you need assistance while doing a payment.

We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.

Once again, we thank you for taking the time to share your experience with us.

Isnela Solís
Customer service team