RoosterTeeth

Great company, nice vids and a lot of merch. If you like games and gaming show you definitely should check them out.

These guys are awesome. By the true meaning of awesome. The site is well done (this coming from a Web Developer), and is super super easy to navigate. The content on the site is magnificent. The staff working at RT are some of the best people on the internet. They are very fan driven (most sites/companies claim to be, but these guys truly are) and show that they truly love their fans.

If you want to get the best Youtube Letsplay experience in your whole life, you got to see this guys. The amount of fun in all their videos, shows and even in every day office life is incredible. Just like that. If you interested in game letsplays you surely gotta see their GTA V letsplays. If you interested in animation you just gotta see RWBY. If you interested to see the one, the only, the first halo mashinima ever created and that is still on air since - YOU gotta visit that site.
The amount of tallented persons in this company is incredible, and they never take themselves too seriously so its even funnier.

And they also sell fun merchandise!)

My son has been a fan for a while now. Two years ago I ordered him a few shirts and a couple of hats. I was pleased with the products ordered. This year, he sent me two items he wished for... one t shirt and one reversible bomber jacket. I happened to miss the Black Friday sale by one day. My fault. But I sucked it up and ordered him the 80 dollar bomber jacket figuring it would be a good buy with winter coming up. That was just a thought, but obviously the wrong thought. There is literally ZERO fill. This is just a wind breaker. It is not a bomber jacket, and it is not worth $80+ dollars. It wasn't worth the $60+ on sale. I am furious, and want to send it back. But with Christmas so close. I don't know if I will have money returned and new item bought in time. I swear this thing is just a shell with no filling, no warmth. It will keep you warm on a hot summer day breeze.

Roosterteeth is one of those online networks that came about through one very popular thing they were doing and that was the show Red vs Blue and this is how I came to enjoy what Roosterteeth had to offer. I am a little surprised I have watched just about all the seasons of Red vs Blue even though I don't have any particular interest in the game Halo. Just the comedy that was offered by roosterteeth made and watching the characters grow was fun to watch. I also appreciate that these guys can create such a community around gaming which wasn't as popular in the past. They also obviously started this from very meager beginnings and were able to continue to grow as a company and as a group of friends to make an experience which really anybody could enjoy. I am glad they did it.

Roosterteeth conduct regarding credit card fraud

Dear Christina,

Thank you for your reply.

Please note that It is not a courtesy to return money taken fraudulently.

We want Roosteteeth to return the last TWO payments it fraudulently took, not just one. No one At our house "logged in and gave you an updated expiry date". No one. Someone on your end of the transaction did this.

The last two payments you took from us were significantly larger than the several previous payments, which is why we finally noticed you were taking payments without our permission. Missing the smaller payments is on us. Tripling the amount you took is on you.

We wrote Roosterteeth at the the time of your last fraudulent withdrawal from our visa account requesting you to stop. We didn't even get a response from you.

Roosterteetth has been taking payments through three iterations of our Visa cards. My son cancelled his service within a year of signing up. This is not the first time your company has, without permission, changed the expiry date on the visa number we gave you.

I look froward to hearing from you

Michael Clark

Hello Michael!

I was able to locate that account under the new email address you provided.

As a courtesy, I've provided a refund for your most recent charge. Our FIRST memberships are typically non-refundable and the only way we would have had the new expiration date is if someone logged into the account and provided it.

Those funds will be returned to the original payment method within 10 business days. Let me know if you have any questions.

Thanks!

Christina

Customer Service *******@OddLittleDuck

Anything else to add? Just reply to this email!

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Sent from my iPhone

I ordered a pair... A PAIR of socks on January 31,2019. Shipping said 2-8 days. I understand that the shipping time doesn't really being until the item has been sent to the actual shipping company (in this case, DHL... worst shipping company EVER). I received a shipping confirmation email on February 4,2019 (that was a long time to get a pair of socks from the warehouse to DHL, but whatever) AWESOME! 2-8 business day countdown begins.
It is now February 18,2019. DHL says it has not yet received the item with the assigned tracking number. And DHL is suppose to be sending the socks to USPS for the final stretch of the journey. USPS ALSO has no idea where my socks are.
These socks were to be shipped from Austin, Texas to Springfield, Missouri. Not only have we gone WAY past the 2-8 business day mark for shipping, but I could have driven to Austin at least 5 times since the initial shipping confirmation date.
So I got on the little customer service chat with. Here is a snippet:
(05:04:39 PM) Me: I got an email that said it was shipped on feb 4
(05:05:17 PM) Me: Are you there?
(05:06:01 PM) Topher N.: Yeah looking into this for you now.
(05:06:11 PM) Me: Ok thank you
(05:07:32 PM) Topher N.: So it looks like your order is still on its way just may be taking a bit to update. If you don't see updates or the order by the 22nd we can look into how to get that out to you.
(05:07:57 PM) Me: Do where does it come from,?
(05:08:31 PM) Topher N.: DHL will be passing it to USPS
(05:09:07 PM) Me: Is it shipped from here in the united states?
(05:09:41 PM) Topher N.: Yeah from our warehouse in Austin
(05:10:54 PM) Me: Why so long? That is just a 10 hour drive from Missouri? I need this by the 20th for a gift.
(05:11:55 PM) Me: I have family in Houston. Mail reaches them in 4 days.
(05:12:14 PM) Topher N.: It normally takes 2-8 business days but sometimes it doesn't update on the site for d
(05:12:22 PM) Topher N.: DHL and USPS
(05:13:07 PM) Topher N.: However, we aren't able to consider it lost until it's been given a certain time frame to deliver.

So... The time frame is NOT really 2-8 days. Its actually 15 days. Fifteen days for a pair of socks to ship from Austin, Texas to me... 9 hours and 52 minutes away.

I placed my order on 4/13/18 and paid almost $7 for shipping it is now 4/20/18 and the package has been sitting in Compton, Ca since Wednesday with no movement. This is due to the crappy shipping service they choose to use so that they can make a profit off the shipping they charge. I understand that it says 3-9 days and I assumed because I wasn't shipping it across country that it wouldn't be the 9 days but clearly I was wrong about that. I can't imagine how much longer it would take if I was in New York.

Used to be good, now they have the worst customer service ever. They ignore you and then they straight up lie to you. They don't care how long you have been a customer and seem intent on alienating fans

I placed an order for eight shirts on 12/13/2015. All of them were shown as in stock and available to ship within one to two business days. After a week passed and I hadn't received them, I sent two emails inquiring about my order. I never got a response from either of them. Then on the 23rd of December, I get a shipment confirmation. So now it is December 28th and I still don't have my shirts. I still don't have a response either. I would have thought since they were obviously behind on shipping they could have at least sent them two day priority mail. Nope. Nothing. Apparently a $160 order isn't a big deal to them and doesn't warrant the minute it would have taken to respond.