RoseFeels

Absolutely awful customer service and awful advertising. I was told my product would arrive in 5-8 business days and here I am 2 weeks later with 3 emails written and not so much as an update. Never use these thieves they will steal your money and block you.

I ordered 2 rings for my mom, and they are gorgeous! Awesome quality and craftsmanship! The picture does them no justice!

I ordered this and never received an order confirmation. I worried I fell victim to a fb scam but I decided to email before I reported. I received a reply back with a day and they were very kind, was able to give me my order number,and a status update. They then emailed me and told me they were expediting my order to try to get it to me by Christmas and it made it in plenty of time! The picture was very pretty and the recipient loved it!

Lisa was wonderful to deal with!

Popped up as an add, really liked what I saw. Gave it a chance and ordered one. First couple emails with information came quickly. Was told in one email may take 9-10 days to ship. Never got another follow up email. Product did arrive in great condition but took almost double the time told in the email. I understand it had to be made, would of been nice to have a email as to when it shipped. Was almost ready to email about status when it did show up. Would buy again from company but will expect more time to receive than told.

Items come in blurry and about the cheapest products you can imagine. Blames the holiday season and begs you to accept 20% back for items that are literally garbage worthy condition. Then ask you pay shipping to return the item that is personalized so they can't reuse it and will throw it away anyway to deter your full refund. I'll be returning and notifying the bank of the scammer website this company is! Safe yourself the time, energy, and money. Do not purchase a THING from here.

They play around and beg you to let them keep your money for garbage products.

My product came 3 months late! I paid for a 2 week delivery! It also came broken! DO NOT BUY FROM THEM

The ordering and shipping process was simple and arrived right on time. But the layout of the names could be improved as we wanted our mothers name in the middle with our dad and our(her kids) names connected to her name, hence she's the 1 that holds us together, but even still it was a nice gift and well described.

I paid $25 for three day shipping and it took two weeks to ship it. What a joke wish I could have my $25 back. Other than that the necklace looks nice enough Even though it showed up two weeks late.

Ordered the wooden family tree - it came quickly and looks great. My wife has it on in our "fancy room"

On December 15 I ordered "Grandmas Garden" birth flower chart, I paid for expedited shipping & didn't receive until December 30. The original tracking number they gave me was incorrect, the customer service email response was very slow, if replied to at all. When I did finally receive the product I was very happy with it, my in laws loved it & it's something that they'll cherish forever! Save your money on the quick shipping but the product was worth it!

Arrived quickly. Came in a cute little box... & was exactly like the photo. (I ordered in silver with the middle chain length for an older woman.) Names were done perfectly! I'm excited to give this to my mom as a gift, with kids names on it! Thanks again! You did a great job on it :)

Beautiful necklace! My mother love it, and this was exactly what she wanted! I would totally buy from this company again. Thank you!

I placed an order in November. Have contacted customer service at least ten times. They always reply with "I am contacting the warehouse to escalate your order". I asked for a refund and have not heard back. So I guess I am out $50. I don't understand how they can be advertising for mothers day on their website when they still have orders from NOVEMBER that have been left unfulfilled. Terrible way to run a business, and of course there is no customer service line only an email.

Excellent customer service! Well made jewelry. I recently lost my mother to COVID and I noticed a beautiful silver necklace that was being advertised on Rosefeels.

I made sure I ordered this with enough advance before Mother's Day but unfortunately as it's a custom item, I understand it takes time to make. The wife really did love it.

Everything was made the same as u look at it in the picture. So amazing things u can buy here. I look forward and for others to keep shopping here. They got all kinds of specialize gifts. Or people who haven't been here. Go! It's the best.

My wife loves her "mom" necklace with the footprint. Great quality and very happy with our purchase.

I was disappointed on how cheap my custom garden sign was. It is poorly printed on paper thin wood with not even a real frame around it. There's no hanging device attached so you can't even hang it up. Don't recommend and would never order again :( I definitely feel I way over paid for what I got.

The necklace was exactly what I wanted. I got it in silver for my girlfriend for our 1 year anniversary and she loved it. The engraving was great and added a personal touch. The shipping is a bit long because they need to personalize each necklace so I got express shipping and it got here on the day of our anniversary just as they said it would. 5 stars

I can't wait til Mother's Day to give this to my mom.she is gonna love it.it's beautiful.it's everything the picture shows

It is so lovely! The quality and craftsmanship are excellent and the necklace falls perfectly on the neck. Would definitely purchase from this seller again. Arrived as promised and packaged beautifully. Thank you so much for your nice craftsmanship, customer service and incredibly detailed work.

I received three tracking numbers the first two I could not track anything it would not find nothing after emailing you to get the right tracking number then I finally found out where my package was and it took a lot longer than 8 days to get to me it took about a month

My daughter in law loved the bracelet! It's beautiful. The only thing that could be improved would be shipping notification and tracking. I had no feedback until it showed up at my house.