Ross-Simons has a rating of 4.71 stars from 5,333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Some items match the photos. Others don't. You need to see it in person by taking a chance. Return process is straightforward. Customer service experience so far is good over all. I'm satisfied with my purchase: 4/5. I ordered four simulated ruby, sapphire, and emerald rings and earring. Very happy with the garnet cluster ring. Returned the citrine ring because it has some defects. It happens. I recommend Ross Simons for shopping affordable jewelry.
I ordered an emerald bracelet for my wife, and it arrived with a broken clasp. We were disappointed but decided to process an exchange. The replacement arrived and seemed in better shape, however after wearing for one day, one of the links broke. The bracelet was beautiful, but the quality of craftsmanship is not on par with the price point. We will definitely NOT be purchasing jewelry from Ross-Simons again.
I saw this necklace and decided right then to snap one up. It was the easiest purchase ever. Necklace arrived quickly - packed beautifully.
Order was placed May 26 and arrived June 3. I love the item, but was not prepared for pony-express shipping.
Our daughter's wedding was out of state and I had purchased my gown and shoes but needed a necklace and earrings to complete my outfit.
I searched all local stores and found nothing that could work for that special day.
I saw a Ross & Simon advertisement and went online to look.
I found the perfect necklace and earrings. I had them sent two day delivery and they arrived promptly in lovely packaging all boxed carefully.
The perfect pieces to complete the look.
Great price and excellent quality!
I will be shopping again!
Booklet in mail.
My most comfortable earrings, owing to their hollow lightness. They do bend easily, so it's important to handle them gently. The low price reflects the fact that they are hollow, and I bought a new pair a year later during the sales. The dented ones are still good to keep on hand for travel and active sports--if they get lost, I have the good ones. The color and size are perfect for business and everyday wear, and I wear them several days a week.
Love it when Ross Simons has a sale! I've been waiting to buy these green enamel earrings & ring! They are more beautiful in person & the quality is amazing!
The multi-gem ring is beautiful, the stones are so clear, & the quality is amazing. However, it's too big for my small fingers & will sadly have to return it.
Because of your unique selections of jewelry
I love enamel jewelry
Very delighted with the selection of jewelry Ross-Simons had. Always tough finding the right gift bit with so many great options ti choose from it was much easier
I saw their inventory, liked what I saw and the price was very reasonable
I purchased a pair of gold and silver earrings and the quality was great, they looked just like the online picture, and the delivery was fast. I appreciated that they were well packaged and came with instructions on how to care for them. Will definitely order again!
Their name came up in my Google search so I went to the website. I was pleased with the prices and the well designed website.
My husband and I were extremely pleased with the 2 necklaces we purchased. Not only were they beautiful, but they were packaged in cases that we would expect for jewelry worth much, much more than we paid. The price was very fair, and in fact a great bargain when compared to numerous other stores. Have bought many times from Ross-Simons in the past and certainly will continue to do so. Quality and fair pricing are essential!
Have bought from them in the past, and found exactly what I was looking for at a price I wanted to pay.
Beautiful gold chain that has the best feature- I can change it to any length!
Ross Simons also has what you are you looking for in fine jewelry.
Second time I've been disappointed with the quality of the jewelry offered by Ross Simons.
It's just plain cheap crap.
My mom has bought from Ross-Simon's for years and everything has been quality jewelry. I will continue to shop here!
I ordered an expensive vintage ring. It was beautiful. I wore it for 4 hours and one of the inlaid pieces fell out. I could not find it. I called customer service and they said they would refund my money. Im waiting for them to email me a shipping label. I will definitely continue to order from RS because of the customer service i received.
Ive made three phone calls here. I received absolutely no answers to my question and was simply told to return them. They have a very secure clasp as the little hinged clasp folds closed on the pierced post. This hinged closure snaps in the closed position and pitches my earlobes. My diamond and gold hoops have a similar closure but they leave space for the earlobe. All I wanted was assistance. I really like the earrings but so disappointed!
Tip for consumers:
When searching for an item because several companies "sell" on Ebay be sure to monitor just who you're buying from. I evidently purchased Ross-Simons earrings on Ebay and it appears Ross-Simons won't help me. I wasn't even wanting a refund. Just an answer to a design issue.
Products used:
Earrings
Always looking for gemstones that go with those already collected. Also, because of allergies, the metal must be pure. The 925 sterling silver jade earrings were perfect! I love them and they are perfect with the clip link line of sterling silver popular now…. And great for casual or dressy occasions.
Ross-Simons has always been a favored jewelry company!
The ring is defective, surprising it would be sent with a damaged stone. I called the customer service number, was told the call center had just closed and to call back for another call center. Upon doing that several times, the line would ring once and then a bushy signal. Unfortunately, this is disappointing service from the product to the customer service.
See previous comments
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Arrived quickly and packaged well. Nice and shiny! Can't wait to wear my beloved diamond cross pendant on the new chain.
Selection, price and service.
This is my second experience with Ross Simons and each time I ordered a pair of leverback earrings (among others). I love the earrings look, but will not purchase leverbacks again. Seems the quality is too poor and one never quite 'catches', inevitably comes loose and I lose it. A shame too...looks and price are good for most of your products.
Attracted by the catalogue.
Ross Simon's is a great company to get fashionable, precious metal and gemstone jewelry from. However, quality of the products seems to have declined over the years while prices have gone way up, just like every other company. I have been buying jewelry from Ross Simon's for almost 15 years and I remember scrolling through their magazines as a child and it just doesn't have the same quality now as it did back then and everything is gold over silver instead of solid gold.
I am familiar with the brand
I purchased a multi gemstone bracelet about 6 months ago. It was 18k over sterling. The plating has considerable wear, it's lost all but 2 of the beads and half the stones. So I would not order any of your overlay products. Waiting to see how the new bracelet holds up.
Easy to shop and great prices. Purchase was exactly as shown on the website! Packaged beautifully and very safe for shipping. Wore it that first night and just love the look of Murano Glass. Not easy to find the real thing, and this was perfect!
Respected, honest and reliable. Great jewelry selection!
Earrings rrived well-packaged and on time. They initially looked true to description and as shown online, however I could see through the clear pouch that portions showed the plating tarnished and/or worn off. I called because these were needed for the Holiday, and a CS rep acted promptly to replace the unacceptable pair, and email me a printable return slip so the first pair could be returned.
CS representative was excellent and did their best to listen to and meet my needs. A return slip was sent to me, as well as a replacement.
Multiple searches using filters and specifics did now show the item I wanted. I only found it because it appeared as a suggestion below a different item I was looking at instead. It shouldn't have taken me an hour to find it.
Selection and value
Simple search - brings Ross-Simon's gorgeous studs. I compare and research and always go back to Ross-Simon for quality, client service and speed! PERFECTION
Always the best solution is to go with a trusted source and that is Ross-Simon's. I have never been let down.
I trust Ross Simons and the site is so easy to navigate, search, and buy! Love
Trust. Buying from here for a long time.
I needed to get a birthday for one of my best friends. The two items I purchased had popped up in my FB feed and they were perfect! I wanted something nautical/beachy since my friend loves the beach and is an avid boater. The bracelet and earrings I purchased are perfect. They even arrived earlier than expected.
I chose Ross Simons because of quality. I’ve bought other items from RS for myself and have always been very happy with my purchases. Another factor was pricing. Both items were very reasonably priced.
Website was easy to use, product I was looking for was easy to locate with only one click, check out and payment was a breeze.
Quality of all items and price. Best store to shop at for jewelry.
Smooth and efficient. I'm glad I came directly to your site because I would not have found the earrings using google or duck-duck-go shopping.
Reputation and selection
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of the issue you had with the ring you received. In researching your order, we do see resolution has been established. We apologize for a potential phone issue we may have been experiencing during your attempt to contact us, we are here 24/7 for the convenience of our customers.