Rugs Direct

Needed a slightly larger rug to accommodate new sofa and chair setup in the living room. Most of what we looked at was in the wrong colors or extremely expensive. Found this one, which perfectly suited our needs. Very happy and the delivery only took a few days. Surprised me that it arrived so quickly.

Poor customer service follow up, terrible nonexistent return policy, dirty or damaged merchandise. Poor seams, puckering, won't lie flat like it should. I bought these in December, they were dirty, damaged, customer service acted like they had amnesia, no recall, no idea what was going on, didn't keep their words, no honor among thieves.

Rugsdirect.com will just cancel your order after days go by and after you finally get someone to contact you back. They are a horrible company

My ordeal with Rugs Direct has been nothing short of a nightmare. Waiting for months for a refund, I felt like I was chasing a ghost. And when the elusive refund finally arrived, it was shockingly less than what was rightfully owed. Rugs Direct utter lack of customer consideration has left me deeply dissatisfied and cautioning others to steer clear of this unscrupulous company.

I ordered an 8 x 11 safavieh wool rug, Along with a runner and smaller rug of the same pattern and color. They were significantly different and their customer service would not replace the mismatched tugs. My only option was to return at my own expense. Ridiculous! Wish I could post a picture, because I could have lived with a small variation. This is no small variation!

I ordered a rug & was charged for it. The rug they sent was the wrong size & wrong design. It also smelled awful. I requested a return pickup & a refund. Several days later they shipped & charged my credit card again for a replacement rug. They've now charged me for two rugs I don't want & they refuse to refund me for either of the rugs until they receive them at their warehouse. (I suspect this might be illegal since I never authorized the second rug charge. Also, why charge me again if the second rug was intended as a replacement for their original mistake? Suspicious.). I feel confident I'll be fighting with this company for a long time trying to get back over $850 they owe me. I will NEVER do business with these folks again. In the meantime I ordered and received a beautiful rug from lowes.com and it was a perfect experience. I highly recommend lowes.com.

As an interior designer, I want to maximize and minimize the time that I spend sourcing for clients and Rugs Direct helps me do that. It is easy to search for the color, style, and price of the rand the selection is excellent. I recently used this company and I am very pleased, as are my clients. Every rug looks exactly as you would expect based on the photos.

First know they charge shipping to return. I do not feel the photos were accurate on color, which would have eliminated having to return. Additionally, they received the item 3 weeks ago and still no refund, why would you buy from them?

Just go somewhere else! I canceled an order from a competitor because it had been on a back order that kept getting extended. I was aware it was not in stock, though, when I placed the order. This 'company' said they had it in stock, though so I canceled and then reordered here. I didn't hear anything for a couple weeks, so I wrote customer service twice…crickets. I finally got a reply this morning saying it's back ordered for another month! They should not have said it was in stock. That was clearly a ploy to get my $$$, and it's backfired. I'm more irritated at the deceptiveness. I immediately wrote back asking for a cancellation and refund, but then get an 'out of office for a week' reply (it's 10:30 AM) directing me to call for further assistance. I call….they are closed for an extended holiday week. Just don't! Incredible Rugs and Decor have the same pricing, and very sweet customer service agents…that are in the USA.

Placed an order for "delivery tomorrow". However, I received an email the next day saying there would a delay of 6 days after which I would hear from the Courier Co about delivery. That never happened and for the next 7 days I tried telephoning, but always went to a voicemail. When at last a human being called me she said that they did not know when the item would be in stock. Order cancelled. Not a good experience.

After weeks of shopping online and in store I finally found the rug I was looking for. I purchased this 9 x 12 rug for my family room because the walls are dark green, so the pinks and plums really compliments them. The rug is vibrant even though it has the " worn" look to it. It seems to be well made.Arrived quickly. The room feels complete now. Did I mention I got it at an unbeatable price? Bonus, it happened to be clearanced.

Found the rug I imagined, there it was! Unbelievable, much better looking than I ever imagined! Thank you!

Ordered two area rugs for bedrooms that turned out to be the wrong color. The cost to ship back was astronomical (Could have bought another rug for what I paid in return shipping!) Company received both rugs and then notified me that one was shipped to a different location. They then charged me 20% return fee plus cost of freight! What a rip-off return policy. I would never order from them again. Beware!

I bought the sinclair tobacco rug by Magnolia on May 11. Found out several hours later that it was literally half price on Wayfair and Amazon. Called for a price match but was told it was too late. After speaking with customer service received a small discount. Still overpaid greatly. I see the rug is now being sold for much less. They say free shipping but it cost $40 because it was oversized. If I returned it I would have had to pay quite a bit of money as well. Will never buy from them again.

The only problem I had it said to sign up and get on sale alerts and get 10 percent off so I did but didn't get another 10 percent off.

Same rug that I ordered from Rug Direct at 30% less price at other companies.
They will not match the price and the return will cost you a fortune.

My one year old, $500,5×7 rug is unraveling. It's in a very low traffic area, I use a non-beatet vacume, I have no pets or children. All they can offer me was a discount on a new purchase. I'm very disappointed and will not be taking advantage of the discount.

Purchased a 100% viscose pile rug from Rugs Direct 5 months ago. Buyer beware these rugs cannot be cleaned. The care instructions on Rugs Direct nor the back of the rug say dry clean only. Who sells a rug that cannot be cleaned? Complete junk. Contacted their customer service and they were no help nor did they offer assistance. 100% viscose is a plant based material that isn't worth the paper it's printed on.

Had previously purchased a couple of rugs with great success, but recently purchased 2 more that colors were not what picture showed and when I contacted to return I was told it was $100 charge to return their rugs. I do not have an issue paying for a returned item I was not satisfied with but these charges are outrageous and I was told too bad, that is their policy and they did not care. NEVER buy anything from this company again!

I have 3 of these rugs in different sizes. I just ordered a 4th. I love this rug. I use a lot of navy blue in fabrics and this rug complements them so well.

I have purchased rugs from Rugs Direct for several years. Very fast delivery and quality has always been satisfactory. I discovered today, however, that I can purchase identical rugs for as much as 40% cheaper from at least 6 different sites, including Amazon. Free shipping and no problem returns.

Think twice before buying from this site. The rug I bought arrived in a different color from the color shown on the site. They do not refund the total amount you paid and they also did not send you a return label, you have to pay for the shipping cost. Terrible customer service.

Discount code did not work…….:…:I don't want to say anymore you should not offer discounts if they di