Rugs.com has a rating of 4.74 stars from 4,473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, good quality, and great selection. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
Delivered in just a few days. Like others have mentioned, you need to off gas and I am hopeful the lines disappear due to folding. I ordered the beige colored one with brown swirls. The background color of the rug has a lot more darker brownish tones than the picture but it will still work and probably won't look so dirty too quickly. The quality is great for the price on sale. Lastly I don't think I need an under mount to prevent slippage. I would suggest ordering without and then make your own decision.
Glitchy website took my money but didn't tell me the order went through. CS didn't have a clue until escalated to manager. Twice. Still don't trust that they sent my product. Will contact bank if product isn't here in the new few days as advertised. Still haven't received an automated e-mail about anything. I have the tracking from customer service that i had to talk to three people to get. That is it. And this place has great reviews, really?
Obsessing today on what pattern & color & size. Was really pleased with the selections & available sizes. But the VERY BEST thing was being able to take pictures of where this rug was going to be "in my room" (actually outdoors) over and over as I narrowed my search, changed my mind, added & took away pillows & furniture, etc. I say I am happy already even though I just purchased this rug 2 minutes ago. Really enjoyed the shopping experience & feel like there should be minimal surprises when this arrives. :)
Tip for consumers:
Definitely use the function where you can see how the rug will look in your room. Awesome!
I ordered two rugs for my home in Italy but even realizing that they were being shipped from South Carolina, USA. The shipping cost was reasonable. The first rug arrived and I loved the colors and quality. So I ordered another for my dining room. That one had shipping problems but this company assigned a person to help me track the shipment. She actually had to order a second rug but it arrived fine. I'm now ordering another rug and I know it'll be perfect.
Very good experience with this company. Its my 3rd purchase. Great quality. Fast and curteous service and shipping.
I usually like to touch/feel a product before purchasing but living in rural Maine, it's quite time consuming, and expensive considering the price of gas, to find what I want. Then the logistics of getting it home in a car. The web site is quite user friendly, prices great, and free shipping. Because colors can vary on the computer it is a bit challenging to get a true picture, but reading the reviews helped a lot for that.
So far the experience has been great; just placed order for 1st time w this company. I like it that you can see what product looks like in your own home!
Hopefully the shipping and product will be as pleasant as the ordering experience TY
The various views and specification details of the rugs were very helpful. The overall color should be listed under choices. The overall color was difficult to locate.
Ask questions but no response or a seeming generic and believe received a thank you. No statement communication was seemingly unavailable, actually the opposite was presented. Telephone number for real conversation ought be prominent. With clock running out was pressured to buy. I just wanted a professional suggestion for a tough, modest cost kitchen rug to place over a very challenged linoleum.
In general the website was satisfactory and an improvement over passed sites. Thank you!
* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Pleasant - Nice Website but wished it offered comparison shopping of a few choices to make shopping even easier.
Rugs.com was user friendly. Was able to purchase within minutes. I love that you can see a rug in your room before purchasing.
Website is very intuitive, easy navigation and website is FAST loading photos or changing sizes. I hesitated to buy a rug that's a "bit wild" for me, as it's sometimes hard to imagine color and pattern online, but I really wanted something that was FUN this year (just sayin')!... My "wild side" totally kicked in when I saw their generous shipping and return policy. Very Impressed with order process so far. Wish me luck. I'll post a photo if it works out, as I am hoping!
I love the website and the easy ordering. There is a large variety of rugs on the site. I did have difficulty with the picturing item in my room option but my imagination is pretty good. I haven't received the rug yet, so I'm only reviewing the ordering process.
Rugs.com is an abundant source for rugs for any budget. I chose a very inexpensive option as an entry runner. The rug arrived within a week, well wrapped and in great condition. It really brightens up my space and makes a great statement. Although rugs.com had some amazing rugs that I drooled over, choosing what I can afford meets my current needs. My experience exceeded my expectations, especially considering the modest cost.
Beautiful rugs, great prices…Many of my friends recommend.
Is my first time I'm buying from you, I'm supposed I would like it.
We just moved into a new home and I've been having such a hard time buying rugs for all of our needs. I absolutely love how easy rugs. Com has made my return and reorder experience!
Products used:
Rugs
My wife and I have been trying to find a rug to go under our new coffee table in the family room. The rugs.com website made it easy to narrow our search and even list the colors in the carpet. After 2 weeks of searching stores and websites, we finally found a rug that we could agree on. With free returns, this makes the decision making process easy. We can now agree on a carpet to try. Next up is kitchen and bathroom carpet choices.
Found this site after seeing an ad on social media... was in serch of an area rug and was pleased to see that this site was based in South Carolina! So tried them out and ordered 2 area rugs. One indoor and one outdoor. Both were shipped and received in a timely manner and came true to description! Pleased with the rugs and the whole experience of ordering online with Rugs.com... so much so that I have gone back to them 2 more times to order a couple of entry way rugs!
Love this rug. Been looking for a while and when this went I sale I grabbed it. Fits perfect in my room. Quick easy delivery
Wonderful experience from the time I logged on. Looking for something after putting down new floors in the entire upstairs. Great choices of everything to pick from.
Multiple sizes, wonderful colors and huge selections. Very easy to find anything you wanted by size, color, rug description, etc. Taking advantage of the sale was even better. Will place additional order later.
Delivered in just a few days. Like others have mentioned, you need to off gas and I am hopeful the lines disappear due to folding. I ordered the beige colored one with brown swirls. The background color of the rug has a lot more darker brownish tones than the picture but it will still work and probably won't look so dirty too quickly. The quality is great for the price on sale. Lastly I don't think I need an under mount to prevent slippage. I would suggest ordering without and then make your own decision.
Quality product along with extensive variety. This is only topped by their service. Quick responses, very helpful, free shipping and returns also when I ordered wrong size. Can be trusted.
Like the product and the shopping experience. Would prefer not to use FedEx Ground but rather UPS. Had several bad experiences with FedEx Ground, loosing product, delivery driver doing damage to our property and then not taking care of the damage. Just not a good experience.
* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Site was very easy to use and browse. Will be back the next time i need a rug!
I always like everything I purchase on this site. Good quality and excellent prices when compared with any other seller.
Website very easy to navigate. Rug great quality. Purchased a 5 x 6 liked it so much, ordered another one 6 x 9