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Runway Catalog has a rating of 4.31 stars from 13 reviews, indicating that most customers are generally satisfied with their purchases. Runway Catalog ranks 29th among Designer Clothes sites.
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Great experience from start to finish. Very helpful staff, via Chat and I even got additional pictures via E-Mail. They had a special an paid for shipping and customs too! I was sceptic because I live in Switzerland but it really worked perfect and I got my bag in less than a week - even though it was over the Christmas holiday season. No additional charges for me at all. Super service, super bag. Bog thanks to Kalina!
I paid $ 36 shipping when I purchased shoes, however, it wasn't fit and returned. I am just refund 77$ short from the original amount I paid. Customer service staff was cranky to explain that $77 is the amount of the return shipping. Therefore, I paid them $113 to try the shoes on. That much of shipping cost should be mentioned on their return policy, not just return shipping will be paid by customers. Be careful to shop there if you are not sure about your size!
Great experience from start to finish. Very helpful staff, via Chat and I even got additional pictures via E-Mail.
They had a special an paid for shipping and customs too! I was sceptic because I live in Switzerland but it really worked perfect and I got my bag in less than a week - even though it was over the Christmas holiday season. No additional charges for me at all.
Super service, super bag. Bog thanks to Kalina!
I spent over $1,300 on a bag and i was delivered the wrong one. When my wife opened it on christmas and discovered the problem I immediately contacted Runway Catalog who informed me they could offer store credit if I send it back to them with a pre-paid label. After 5 days, the label "expired" and I was told I would no longer be offered store credit. They never informed me of this policy or that any deadline was in place. Now they are claiming they don't have to provide me a refund and theyll give me a discount on my next purchase instead. Like i'd ever use this scam of a company again. No Chance. Avoid them like the plague they are just trying to steal your money and make you feel like its your fault
The customer service was far better than that of department/high end stores. They answered all my questions to help me to determine if the dsquared2 skirt would fit, which it did! They went as far as sending specific measurements to ensure it would fit my waist and hips when I requested it. Since they foresaw a possible delay with the shipment, they made it a point to send it out before the holiday; regardless the S&H was fast. I will certainly shop here again! Highly recommend.
I paid $ 36 shipping when I purchased shoes, however, it wasn't fit and returned.
I am just refund 77$ short from the original amount I paid.
Customer service staff was cranky to explain that $77 is the amount of the return shipping.
Therefore, I paid them $113 to try the shoes on.
That much of shipping cost should be mentioned on their return policy, not just return shipping will be paid by customers.
Be careful to shop there if you are not sure about your size!
Tip for consumers:
be careful to shop with them if you are not sure about your size!
Products used:
shoes
Dear Karen,
Thank you for your review.
We are sorry to hear that you experienced some issues with the return of your order. In order to be able to provide competitive prices we took a corporate decision to not mask the shipping cost in the price of our items. Unfortunately, shipping charges have increased significantly in the past 2 years due to Covid, prices of oil, inflation, etc. You were charged $36 to ship the item from Canada to the USA and $51 to return the shoes back to us. Shipping cost is based on destination and weight so there's no way for us to calculate the exact cost up front. I'm not sure how you calculated $113 of shipping cost but I invite you to contact our support team so you can go over the details. Our shipping policy is explained on a few places on our website - starting with the product page that you used to purchased the shoes. In addition, we are available to answer any questions or provide additional measurements prior to the purchase.
Best rearms,
The Runway Catalog support team
Love the dress so much! Received endless compliments. Shipping was quick and dress was packaged very nicely. Will def purchase from you guys again. Thanks for making my Med school gala a night to remember :)
Tip for consumers:
free shipping if ordered via their website. ebay charges for shipping if you order indirectly. go to their website.
Loved the jacket I bought. Customer service was very helpful. Would definitely recommend this website for shopping. A very positive experience.
Thank you for your business! We hope you enjoy your Balmain jacket and we hope to see you soon :)
The boots are amazing very well made and fit beautifully, also shopping through runway catalog made the experience so much better this company is amazing! I thought my boots where lost with the USPS but they assured me i would be receiving them shortly and something the post office forgets to scan between trips they answered all my phone calls and were very kind to work with! Highly recommended
I had a great shopping experience. The web site is beautiful and easy to use. The customer service was nice, easy and very friendly. I receive my purchases very fast and the products are always great quality.
Designer Clothes & Luxury Runway Fashion. Find extensive assortment of hard-to-find clothing from the world's most prestigious designers.
Love this store! I had purchased my complete outfit for NYE - a dress, a pair of boots, a coat and some jewelry. The parcel arrived in 3 days and I looked stunning - special thanks for Gia who helped me with the styling. These gals are true fashionistas. I would recommend this store to anyone.
Purchased authentic designer clothing from their site, and was delighted with the service I received. My order was exactly as advertised and shipping was fast. I will definitely buy from runwaycatalog.com again. Thank you so much!
I'm so happy finding www.runwaycatalog.com :) I was looking for the Faye Chloe purse in tobacco color and everyone had it sold out. I bought it from runwaycatalog and received the bag within 3 days. These guys are awesome and now I enjoy my new Chloe.
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Disclaimer: We are not associated with other companies/websites that may have a similar domain name as ours. Our web store has been registered with extension - '. Com' and as such we operate under www.runwaycatalog.com. We are based in Canada and have no offices or representation in INDIA.
RunwayCatalog.COM is an online luxury fashion destination.
Welcome to Runway Catalog, your online source for diverse, curated, luxury fashion items and accessories from the world’s leading designer brands. With a meticulous eye for authentic, luxury pieces, Runway Catalog offers clients designer pieces from some of the most coveted collections, at incredibly competitive prices.
Founded by mother-daughter duo with a passion for fashion, as well as marketing expertise and a taste for luxury brands, Runway Catalog has succeeded in its mission of making luxury affordable. Our goal is to create a space where typical high fashion industry standards don’t apply. We want fashionistas to access exclusive luxury items from previous, current and upcoming designer collections without the heavy price tag.
And how do we achieve this? After spending several years working at a globally-renowned fashion brand in Europe, one half of our founding duo was able to bring both her years in the European fashion industry, as well as her in depth understanding of the market, to procure authentic, luxury items at a stunning steal of a price. Wherever there is an opportunity to obtain low prices for luxury pieces (whether it end of season sale or clear stock), Runway Catalog is there—ready to negotiate a sale and pass on these savings to our clients.
We have designer pieces arriving several times a week, with a huge range of variety to appeal to every taste. We feature many of world’s most coveted, high fashion designers, including Gucci, Dior, Balmain, Chloe, Dries Van Noten, Dolce & Gabbana and Gucci, as well as many creative, avant-garde designers, like Mary Katrantzou, Manish Arora and Alexander Wang.
The beauty of Runway Catalog is that you can always find hidden gems and surprise treasures, for every style or taste. But don’t take too long to “add to cart”, our pieces never stick around long!
We have partnered with:
Tradesy
Vestiaire Collective
The Market
OnceIt
Our head office is in Montreal, Canada:
Local: 514-416-1617
Toll Free: 855-242-0360
Thank you Sabine, enjoy the bag and happy holidays from the Runway Catalog team!