Safeway

I stopped at Safeway to purchase some fried chicken they had on sale for dinner. There were over 9 deli, A couple right by the order area, 3 workers standing in corner gossiping. They refuse to wait on customers. This happens all the time. I was the only customer there and they look at you like you are invisible. WORST SERVICE EVER.

What a joke. They put items on sale then don't have them in stock, drove to this location yesterday and was told by the guys in the meat department that they would have new stock today so that I may be able to get the sale, came in today and guess what? No stock... waisted a trip for a misleading employee. The worst part is they won't do rain checks, or any substitutions... customer service has definitely went downhill. Could not recommend this location. Maybe try Fred Meyers I'm sure they're more friendly..

I put the few groceries I grabbed back on the shelf because there was only one register open with a huge lineup... rude, the self checkout had as big a line so even when half the shoppers do it themselves it's still pathetic, and again, rude. This experience helped me find a smaller produce shop, they're great and believe in service not just $$$$.

I ordered my food delivery on 3/9/24. ​ is 3/11/24 and I still haven't received my order! I have spoken to customer service, called the store directly and left a message for the district manager, Beverly Gendolfo, and still nothing. 5 minutes ago I spoke to the online order representative from the Almaden Safeway and the gentleman told me "we don't have it ready but we can set-up a delivery for tomorrow". Now he says he can door dash it to me. This isn't the first time orders have been late by hours or even days! If you ask for a refund they don't give it to you for 7 days, yet the money was taken out of my account promptly on 3/9/24. Why use this service of it doesn't give you service. Why call customer service if they can give you no help. Why place an order and set a delivery time that fits into your schedule if they can change it to when it's convenient for them. Why use this delivery service at all?

Load your frickin Club card B4 going to Safeway... Just 4 U & digital coupons.
You will save hundreds of $ over time.
And how about those French Bread baguettes... Yum.

I had the same trip frm Toronto to Quebec few yrs ago but this time we had an excellent experience. Sandy, our tour guide was the best in all aspect. I highly recommend Safeway Tours to anyone planning to take the bus tour. Very professional staff, good choices of hotels & restaurant. Very clean & comfortable bus. Thank you Sandy for giving us a memorable trip. You represent your company so well. God bless you!love from….Jojo, Cay, Ninia & Irish

It's a great delivery service, but when you order slabs of drink and a young lady who can barely lift the slabs arrives, I think, is wrong. Luckily I arrived in time to do it for her. Maybe allocate certain jobs for different drivers, maybe with trollies. Otherwise, a really speedy service.

I worked for this safeway, and it was god-awful. I was always yelled at and never got help. I was never allowed to use the bathroom, and I was harped at by Charlotte and put down by Rodger. I had to do everything by myself, and I even got yelled at even after they fired me. Even some of the workers are god awful and mean

Today I order groceries it was supposed to be delivered 5pm when it arrived was almost 7pm al my bananas as ripped and black smashed,my eggs more than 5 was broken

The add for December 21 - 25,2022 the store was closed December 25. No one could buy any this day. The store showed have continued the sale of COCA COLA mix & match but 2 get 3 free. So sad you would not honor this in the 12/26/2022 very sad. No recycle place where I live so why do we have to pay redemption fees.

The picture should explain it all this is Safeway, Sanderson Farms chicken breasts! Do you think I want to feed my family this? I'm very disappointed to see that Safeway sells this quality chicken.

Beware do not buy Bright paper towels they look strong like a good deal. But when you go to get paper towel it tears off crooked does not cut off straight I thought it was me I tried being super careful to tear off and it still tore up sooo Disappointing my husband told me the same when he tried to get one off I said these paper towels are horrible he said I know. Looks can be deceiving super Disappointment in this product.

I broke my knee last April. After 3 months in hospital and rehab facility, I am safely living alone and Safeway Online is the only show in town that is a 2 click experience and delivers, via refrigerated truck, to my door and places groceries on the kitchen counter, The drivers are fabulous and professional and usually on time. I can only walk short distances and use a rollator. I order online and sometimes they substitute similar items. It is what it is! I live in an apt. In Bellevue, WA, and the delivery orders are fulfilled in Redmond, which is just north a bit.
Once your order is on the way you can follow the truck online in real time, so you know when it will arrive.

I don't miss grocery shopping at all and will use delivery after I am well. I won't be able to drive anyway!
My needs are slightly different than those of a family, Since I cannot stand very long, I cannot really cook. Safeway delivery is a good thing in my opinion, as a handicapped person.

Other stores deliver, but the personnel they use are usually unequipped and untrained.

3/2/24 we went to find out why our auto fill prescriptions were all back to call in instead of auto. She told us we had never set it up and our phone wasn't set up (4 mos it went fine then just stopped). She kept saying "I don't know what your asking". My spouse said I guess I will have to go elsewhere and she said, "ok, not a problem". We have shopped at Safeway for years and I know we will go elsewhere now. This is not the 1st time this female pharmacist has been rude. Maybe when the store loses enough customers they will understand it is the very people they are being rude to that are the reason they have jobs!

I'm an avid Safeway shopper & The service of most Safeways from Maryland to Virginia is good.
The Delicatessen service is another subject... most seem not to be "customer helpful" trained.
Today... 1 SEP 2022, I purchased the chicken salad 12" sub from the Safeway on Sterling Blvd in Sterling VA, which I have done many times previously, and the sub has about 2 tablespoons of chicken salad on it and old lettuce which tastes bitter.
The customer service here is... i understand... The price went up but the value of the sandwich has gone... DOWN!
To me their subs and sandwiches were better than Subway... I always made it a point to go there.

Safeway has convenient locations with okay pricing. The app is a little tricky to use sometimes and I wish the sale price would just be automatic without having to click it in the app. Still like shopping at Safeway better than Walmart.

I needed a a chocolate cake with white frosting for my grandson's birthday! Being a holiday weekend, it was difficult finding exactly what I needed. I had gone to Nugget and Raley's with no luck. I was getting worried, I may not find what my grandson wanted. When I went to Safeway on Folsom Blvd, I ran into the same problem. Ruzanna at Safeway offered to make one up for me, if I didn't mind waiting a few minutes. OMG! What GREAT customer service was that! Thank you Ruzanna! Safeway hires GREAT employees!

32 minutes listening to a recording on the 1-877-SAFEWAY phone number. Hung up. Went online, found the 1 *******799 number. Endless iterations of no help. Finally got a human, limited English proficiency.
Simple question, why does the rewards card no longer work? Well, you need to give us your phone number (which we already have, you provided it when you set up the rewards account), and create an online account. We have no record of the number on the rewards card you have been using for years.
So, the upshot is, for the card to work, I have to create an account, then every time I want to use the card, I have to enter my phone number.
Sorry. Been a Safeway customer for most of my life, but no longer. I am already acting as a cashier for them. And now I have to do yet more to earn a paltry discount on overpriced groceries?
Piss off, Safeway.

They were running their special for Christmas this year, 2023. Rib-Eye roasts for $4.77.

For the FOURTH YEAR IN A ROW, I had to stand in line at customer service for 1/2 hour to get it at the correct price. They made all sorts of excuses that I didn't clip the digital coupon, or I didn't pick the right store or their app said I wanted delivery. I did pick the coupon, I did not want it for delivery and none of that should matter if the advertisement is for their statewide promotion price, which it is.

Every year I have to have them ring up the prime rib roast last to see if I get the advertised price and every year I don't.

I know most people don't get this bad about it, so I figure if they hit me for $75 this year and tried $120 last year. God knows how many thousands of dollars they are scaming from my city alone, let alone millions from the people in my state.

I just signed up and started Fresh Pass membership. Other than one unprofessional representative not to say nasty - who told me I "didn't have an account" after I provided the same phone as I did to all other prior agents -most of them are very customer minded. Although I understand each one of you, because I myself just experienced similar situations trying to find items and lots out of stocks and expected order be deliver between 8-9 am when I am just 5 min from the store, I got delivered 4 hours later. I start my day with Yoghourt to feed my good bacteria before eating anything else, I spent time between working and calling customer service. I am vegetarian AND eat organic foods while avoiding artificial preservatives or anything with gluten or salt or sugars which is difficult in US compared to Europe where I travel on business until pandemic hit stopping me from bring good stuffs like real bread/dark pure cacao chocolate, crackers... with minimum sugars or salt if not at all. Without foods in stomach, from 5 am when I start work in different time zones to finish sometimes after midnight, I must admit I was ready to cancel my membership when I got a very professional and customer- focused professional in MJ (that's her name), MJ logged a ticket while tracking the DOORDASH driver AND the store manager called. Out of 5 orders, even though some previous items were of poor quality like bad Gala organic apples which safeway refunded, the last order with yoghourt that was delivered late and messed up my day was following the Murphy's law of when things go bad they must all go bad. However, other than few bad apples (speaking of the expression) including that one NOT so friendly agent, I decided to keep my membership and give Safeway a chance. Safeway is trying, just look at other stores, they forced us to go through instacart who are expensive and have all the extra fees while safeway is using doordash and trying. As a consultant, and I know they're doing survey, I would Safeway use all the comments and feedback from each one of you and I would ask you to be patient with the delivery service. I am confident listening, as Safeway is doing to the best of its abilities getting client input, it a sign they're going in the right direction. I know some managers at instacart take customers for granted. I tend to trust until you prove me wrong, some may disagree with me if you more suspicious at start. I think Safeway is different. Let's give Safeway a chance for offering delivery to us at a good cost and being listener for listening helps solve 50% of the problem in my opinion. Thanks MJ and whoever Lady manager who called from the store (I apologize didn't get hername).

Safeway Canton has a handful of excellent normal employees who do a great job and are decent people. But the company has a policy of hiring people who are mentally and emotionally challenged as part of a federal assistance program. And there have been some incidents of bizarre behavior like insulting customers and aggressively getting in their faces over nothing. Like not picking the "right" shopping cart when we come in the door, or some item if our clothing they don't like, etc. Sometimes we don't feel safe shopping there.

Bill, Teresa and Ally are literally the worst. They are in a 3ring circus there at Safeway store. You complain and they never send in the complaints on another member of their team so they keep staying at the top. These three people treat other staff and customers like they are utter trash I've had it happen to me too many times to count and now the store is stealing money from y'all. Check your sales and receipts make sure you're getting the right prices.

Safeway's regular prices are very high and stores are routinely out of stock of advertised specials. Safeway's website is slow to load, forces you to sign in repeatedly, and its rewards program isn't functioning. If Safeway is allowed to merge with Kroger, a bad situation will get worse, especially in markets like Denver where the two companies control most of the market. I complained that I couldn't browse my local ad and was told I'd be e-mailed when the problem was resolved; I never got that e-mail and a week later, my rewards account has been deactivated. I can't reset my password or establish a new account due to "technical problems". Very, very poor!