Sailrite

We are getting back to an old hobby/business again, not ready to buy a button machine just yet, your self made button kit did the job for us! Sailrite's been the best pricing & fastest all around on ordering and shipping so far! Thank you!

The basting tape worked great sticking to the fabric, but when sewing the zipper in place, my needle kept getting gunked up with the glue. I would have to stop multiple times and clean my needle with a solvent.

Excellent customer service and high quality products. They also have the very best instructional video tutorials; very detailed and easy to follow. I was able to assemble my new machine with no issues. Thank you!

I wish I could say good things about our LZ1 but I can't.
We have owned it for 4 years and have spent 3timrs as much have time fighting with it as sewing with it. I've sewen for over 55 years and this is the most frustrating machine I have ever used hands down. Sailrite support is of little help.they tell you to take a few pictures and then tell you to watch their videos. Iv watched them multiple times making over 100 separate adjustments over the years and nothing gets better. Iv even put the needle on backwards twice and it sews about as well that way.
This review if from a person that really wants and needs this machine to work as we are on a sailboat and constantly have things to repair...I just dread getting this thing out anymore as I know it's going to ruin my day and stress our marriage.
Trying to sell it off a boat is not an easy task either...I'd about have to give it away and eat the 1500.00 because I'd be honest about how crappy it sews.
Sailrite should do the right thing and replace this lemon at their hipping expense.because if others are not having these issues then there defintly something wrong with this one.
I sure do wish I had bought a different walking foot brand.
Sailrite has great how too videos and other products.but I'd stear clear of their sewing machines. Sailrite cloned a Thompson machine and I wish I had one of those old machines instead.
It's gotten to the point that if we have sail repairs to make we wait till we can rent a hotel for a couple days just because we know we are going to be totally frustrated and we need the AC and abundant shower water AND access to a good bar and resturant to not kill each other fighting this dang thing.

I have purchased a lot of equipment and materials from Sailrite over the past 4 months. A couple SMALL issues with a machine I purchased but their support was FANTASTIC and they got me out the replacement parts very quickly. They have been very good about answering questions and filling orders (calling to verify if multiple run lengths of material will work), and their how to videos are awesome. I had ZERO experience prior to tackling this project, and the carpets and enclosure turned out fantastic.

A sewing customer came to needing the zippers in her UTV soft top replace. I accidentally got the wrong thing. It cost me postage twice. Then between my ordering the first time and returning the products, some jerk stole my credit card information. This outfit issued me a gift certificate for the money I spent no including the postage both ways instead of giving me my money back. So, if you order anything from this business make absolutely sure that you are getting the right thing as you will most likely not get your money back and you surely will not be compensated for your postage to & from them. I definitely would not recommend this business to anyone.

I do sewing alterations for customers, and I'm so glad I purchased a Sailrite sewing machine. I never know what the next alteration challenge will be; from altering a race car driver's suit to motorcycle jackets. The Sailrite glides through the thickness with beautiful stitches making me look good.

Recently I hemmed several pair of men's denim jeans. Sewing through the two-four fold welt seams on each cuff came out perfect! After a bad experience trying to get the proper threads for my machine locally, I buy ALL important stuff from Sailrite.

I ordered a substantial amount of materials and an Ultrafeed LSZ-1 thinking that I would receive the materials in several weeks due to the supply chain issues. To my surprise, everything was delivered within one week of ordering! Great service and timely delivery!

I ordered some Press-N-Snap replacement parts (a very small order) in August 2022. I used the Sailrite website and received an order confirmation. Several days later, I sent a follow-up email and asked where my order was. I received one email from Sailrite, but never heard anything back about the status of the order. Several months later, I emailed Sailrite again and asked where my order was. This time they did some research and said since it was past 120 days, they could not send me a replacement order. This was particularly upsetting, since I HAD contacted them during the 120 days, but never heard anything back. This was just a small, first-time order, but the way it was handled was extremely unprofessional. There is no way I will ever do business with this company again.

Purchased a small anchor riding sail kit - not only did it come with great directions and step-by step directions via video on YouTube- but also ideas how and why to rig it! Haven't seen one out in the wild - looking forward to using mine this year

I received my order but was short one item. I received the plastic bag with the item was supposed to be in but nothing in the bag. Sailrite was quick to respond to my request for a replacement and there was no hassle getting the replacement item. All my other orders were received promptly and I am excited to start using their equipment.

I have tried to purchase similar sewing machines from different suppliers. Some of them have never replied to my email some of them I have ordered, payed and it never came. Finally Sailrite delivered the machine and customer service was amazing, always ready to help. Machine works perfectly.

Shipment has been 17 days out with USPS first class mail. Last tracking was almost two weeks ago from 4 hrs away by highway. Nothing since. I have communicated several times with them but it is obviously lost. Bad customer service. Will never do business with the again. I have started a PayPal dispute. I needed the parts and ordered from a different vendor from further away and have already received my parts.

I started my upholstery business last June. Since then, I've called Sailrite with questions about their products, and they've been an amazing source of help. They know this products well, and will make sure you get the answers you need! I own the long nose staple gun, which is fantastic quality, and order their supplies regularly. They have a wealth of knowledge about boat and residential upholstery, and share that in their well explained You tube videos. Thank you, Sailrite for what you bring to the industry!

I have not installed the motor yet, but have assembled the table. Looks sturdy but its under side is not sanded, it's raw plywood, I managed to get a couple of splinters in my hand. I think this will make sewing easier though, so fingers crossed.

Apparently, they have forgotten about my order. First time I order from Sailrite. I place my order May 8th by 6:00pm, which placed my order for the next day, May9th, as of today May 25 I don't even have a tracking number. Plus they closed from Friday to Monday due to memorial weekend. Keep in mind that they charge me 48.63 for 8 products almost 5 dollars extra per products. I have contracted them twice and the excuse is the Covid-19 situation. This order may take a month to be delivered? I'm very disappointed.

Was about to order fabric from Sailrite but decided to give them a call in advance to make sure my fabric was sent rolled and not folded. I needed to order 2 yards and they assured me that anything over a yard would be rolled. Well, I received my fabric folded in a 12x14 plastic envelope. Reached out to customer service to replace the fabric and their solution was to refund the shipping cost and for me to work out the folds on my own with a wet cloth and iron. I even sent pictures on what I was using the material for and why it was important it not be creased. Not the product I intended to get. They should honor their word by replacing it shipped rolled as I was told in the first place.

I have been ordering supplies from Sailrite for my one-woman canvas shop since 2016. At first they were great. I have defended them to my bigger marine canvas buddies as the go-to place for small quantities, good prices and great customer service. Over the years they have changed for the worse in all three categories. Lately I have been most frustrated by the condition of materials which no longer arrive in boxes but in plastic sleeves. The plastic sleeves get scuffed on the ends, the fabric gets dirty and the cardboard tubes--if you're lucky enough to get them--get bent. Bent tubes put creases in fabric, especially Sunbrella and vinyl.

Most recently I ordered 3 yards of cushion underlining. It came folded and stuffed in a box! I needed it for a job that was on the table. I was waiting for it so that I could finish the job. But before I could use it I had to go over the wrinkles with a heat gun and tightly roll it myself and leave it overnight to try to get the creases out. I spent 20 minutes dealing with damages that wouldn't have existed if they had spent 20 seconds rolling it onto a tube. I lost an afternoon's work.

Sailrite is losing me as a customer. Their prices are going up and their product handling is becoming shabby. They don't seem to care about the end user like they used to.

Between Sailrite's videos and easy to order products (they tell you exactly what you need), I successfully made two Roman Shades for our sliding patio doors. The final product looks wonderful, and I ordered more materials for a few other shades I will be making.

They did not work as I expected an threw them out. They did not lock or stop tarp grommet from falling off.

I have made several Roman shades, but this time I ordered supplies from Sailrite. The shades are amazing. I finally have a source for professional supplies that give professional results. Their customer service was a pleasant surprise. I received the shipment quickly and was able to complete the project in record time. I will be using Sailrite again!

I don't get it. I had a 450 order waiting to leave the same day. I was needing a zipper added to order. Instead you charged me again for shipment because someone would not get up and put in same box. I have spent over 3000 dollars and get no special reconigtion. I have asked for catalog and still nothing.

If you happen to make a mistake on your order... forget it. No way to change online or by calling the company.
All I wanted to do was change order, but was told no, had to order twice at $75 extra shipping fee only to see that both orders went out at exactly the same time. You got my money once but why twice... never again and web site looks like such a personal CO.