Saks Fifth Avenue

Got a &4200 ring for Xmas with $500 gift card. Too small. Saks said buy second ring correct size. Pay for 2 and we will issue new gift card. Took 5 calls to get credit first ring and they voided gift card. Told false info every time I called. Final call they aren't honouring the gift. Terrible Customer Service. Will never shop there again and will be telling all my well heeled Girlfriends about my nightmare. Spoiled the Gift

Wish I could give them a zero star.
Bought Baccarat brand glasses of total six, and received counterfeit item from Saks.com. So I return and requested a refund next day.
However they opened case# and after 3 months later, was advised their final decision is not to refund.
What I received was all the same fake glasses in the Baccarat brand box, total amount $708.51.
DO NOT PURCHASE anything from Saks.com.
My English is not good but I have reported to BBB, Bacarrat and will review everywhere so this would not happen to other people. Shame on you, Saks.com!

The most horrible experience ever. Whatever you do, never shop from here. Took my money, sent me a broken item, I cut my finger opening it. Took WEEKS after calling numerous times and emailing to get a stupid partial refund...so Christmas passed without me giving the gift I intended or having my money. I questioned them weeks later when I saw this partial refund and they said I had to submit pictures. Mind you I already did. How the hell do get a picture of something in the trash from 3weeks ago. A hit stinking mess this company.
F**** A-holes.

I ordered a very expensive coat for Christmas. The coat arrived in a shabby plastic bag. Inner lining was torn, wrinkled and obviously someone's old coat that had been switched and sent to me. I called Saks online customer service immediately and informed them, sent them pictures. I sent it back to saks for a refund and they refused to accept the return as the coat was not the item I had ordered and paid for. I have been a customer for 25 years. Saks have stollen a lot of money from me. I will never shop there again.

"Cannot guarantee anything" is the quote of the day.
If you want to buy a high end product and receive high end customer service, DO NOT SHOP HERE. I am in shock by how poorly I have been treated with my $600+ order.
I hope my review can help you go another direction.

Think twice!
I received my order from Saks online, and upon opening it noticed severe damage to my item. I immediately contacted Saks l, made them aware of the issue, provided pictures as requested by the customer service operator and was sent a return label, which was prepaid. The item was excepted for return due to damage. The same day I received the item I returned it within two hours! Fast-forward a week later to March 6,2024. I received an email stating they have accepted my return. I waited two more weeks and did not receive a refund, so I contacted them. They informed me that it would take 10 to 14 business days, it is now March 28,2024, which is exactly 17 days after they accepted my return and I still do not have a refund. I reached out to customer service which is of course overseas operator, (they give them no power to refund) so I was told I would have to wait up to another seven business days for them to file an escalation so I can get a refund! This is beyond ridiculous for a multi million dollar luxury company! The 10 to 14 business day return policy is ridiculous enough as it is but it only adds insult to injury that I have to go out of my way to send multiple emails and make multiple phone calls after the 17th day only to be told it could take another seven business days, or quite possibly longer to get the money that they owed me because they are waiting to hear from their vendor""! The bottom line is, I will never order from sack again and you should strongly consider it as well! If I could give zero stars I would. Also, you can't get anyone on the phone that has any kind of authority within the company, they do not give out names to managers etc. NO corporate numbers with people who are accountable. It's a specifically designed beehive to send you around in a circle chasing your own tail until they feel like giving you your money back or you forget and they keep it! You have to contact your bank and do a charge back which I quite possibly might have to do to get my refund!

For what Saks charges you'd think their customer service would be great, right? Wrong. I've never seen worst customer service any where. Even Walmart has better customer service than Saks. I wanted to write this review so others know that this is not a company that cares in the slightest. They dont care that you are a paying customer and have a valid issue. They are rude, idiotic and not understanding in the least. I refuse to support a company that doesn't value the customers that keep it going. They don't even give free shipping anymore. Saks is a money hungry trash of a company and they have lost so many customers because of this. I will personally never shop at Saks again. There are so many other stores that sell the exact same things Saks does but with MUCH better customer service. We are cosigning Saks' awful behavior by continually supporting them and that ends today.

I have never ever experienced any other company worse than Saks in my life. I put two items which I received in one box and sent them back using their shipping label in the same box. One item got missing on their side and they do not give me the refund. They use Fedex for shipping so I do not have the weight of the box as UPS does. They are two heavy items and the weight cannot be the same if only one item in the box. They refused to give my money back after contact them for 6 times. Someone else on Consumer affairs had the exact same problem as me and was thinking about a legal action.

DO NOT SHOP THERE! It used to be a trustworthy store/website but not anymore! I returned pants and email stated that a refund will take up to 7 days. I didn't get my money back and didn't get any response to my emails. So I chatted with representative and she told me it will take up to 14 days. 14 days passed and nothing. I chatted with another representative who told me up to 21 days. When I brought up the previous story he just repeated himself like a robot that it will take up to 21 days.
The pants I've got was the last one, they put it back on their website in the same day as they got it back but didn't proceed with the refund.

Compre un perfume en Saks.com y lo q llego a mi casa fue una caja vacia. Cuando los contacto me dicen q estoy en un investigacion o sea yo pague 500$ y están investigando dondecse quedo mi perfume. Nunca mas compro en este sitio me siento estafada

Do NOT go to Sacks Fifth Avenue and buy ANYTHING like a belt! I bought my belt for my birthday. Went in to get it cut to size was told." Oh we don't do that ". When the sales lady said they did. NOT to mention the shade I felt from my own when I was in line. Sacks employees you NOT all that because you work in the Louis Vuitton section of a department store!

I purchased online on 29th September 2022, When I placed my order online, I have checked the option to request for signature in delivering my package as a proof of delivery. Their carrier is CDL, it is also not reliable. In their tracking information, the status is delivered on 1 October 2022. I have requested to provide a proof that it has been delivered to my shipping address, but they cant provide it. I almost filed a claim for a refund. Luckily, my package actually arrived after 10 days.

Just ordered a ladies velvet jacket that was valued at 588.00 on sale for 145.00 Iam so happy right now, not only arrived on promised date the fit is perfect and looks amazing on me. Will definitely buy again and tell my friends. Talking about looking fabulous to work.

I ordered 2 coats from Saks Off 5th but for some reason each coat was sent through two separate shipping companies. The first coat was supposedly signed for and delivered by FedEx, but I never signed for or received anything. The second coat came through a local regional shipper which I received just fine. So I called fedex to ask what happened to my package but their investigation came up with nothing and they advised me to contact Saks Off 5th. I contacted SOF and they told me they would investigate the matter but it would take 2 weeks for an investigation and a refund if I'm eligible. Well after the 2 weeks, I received an email saying my package was delivered so they couldn't do anything for me. WHAT! So I paid for a coat that some FedEx worker lied about getting a signature for and stole! I don't think so! So I filed a chargeback with my credit card company and they are currently working on it - save yourself the hassle and just stay away from this company! Their CS is located in the Philippines good luck trying to explain your issue to someone over there.

Saks Return Policy is Absolutely Terrible. I purchased a Moncler Jacket from the website and it turned out to be a size smaller, so I returned it the next day via FedEx. That was December 12th and still haven't received my money back in my account, and it's January 30th 2024.

I had been a Saks customer for years and then had issues with my account being hacked. I called them but they didn't really care so I cancelled my Saks store credit card bc I was afraid whoever hacked my account would use my card. About three months ago, I decided to try ordering from Saks again (only paying with a regular visa, not Saks) and had no real issue with my first orders. Just placed an order for 2 tee shirts this afternoon for $x and was charged *5 times* in an hour for the one transaction: twice for $x, twice for a different $amount and once for another different $ amount. I called Saks and got some flunky customer service agent who after I explained the above asked me if I'd placed an order with Saks (eye roll) and then after I confirmed I did, said I had to call my credit card company - in other words, he could care less that I and ultimately, Saks, was getting ripped off. I ended up calling my card company and they cancelled the 4 charges I didn't make but I will now not have use of my card for a few days, and also Saks is probably busy sending out merch to some thief that charged my card but now Saks will be holding the bag. No wonder they are going bankrupt. They are probably getting stolen from daily and they don't seem to even care.

Purchased a blue shirt of this online store. They sent me a RED shirt. I reached out to them to ask them to send me the right shirt and I will mail back the wrong one. They refused! After one hour of chat, finally I spoke to a supervisor who told me my only option is to return the red shirt, then wait up to 14 days to get a refund and if I want I can buy the one I originally wanted. This is THE WORST customer service ever. This company does not deserve to be in business. They do not care about their customers. UNBELIEVABLE! I am stuck with a shirt I hate, or I have to return it and wait 2 weeks to get my money back. That seems like the worst business model in the history of business! Terrible terrible customer service.

I bought a Jo Malone Diffuser but never received the order. I submitted a refund claim but was denied soon because they asserted that their courier - FedEx marked it as delivered but they cannot provide the picture or my signature to prove the delivery was completed. I called customer service but their associate asked me to connect the FedEx by myself or submit a dispute to my credit card bank. So, I had to dispute the payment but got rebilled later because Saks communicated with my credit card bank to refuse the dispute. It's a very disappointing experience.

Rating: 0 out of 5 Stars

As a seasoned online shopper, I have encountered my fair share of disappointing experiences, but none quite as appalling as my recent encounter with Saks.com. From the onset, it became evident that this so-called luxury retailer is more concerned with deception than delivering quality service to its customers.

Let's start with their gift card policy, a labyrinth of deceit cunningly hidden in the shadows of ambiguity. Upon making a purchase, I was greeted with the illusion of a "free" gift card, only to discover later that returning items would render this card worthless. The lack of transparency regarding this policy is not only appalling but downright deceptive. It's evident that Saks.com cares more about trapping its customers than earning their trust.

But wait, it gets worse. Not content with merely misleading customers, Saks.com takes it a step further by labeling the gift card as "free" in the order confirmation, despite charging unsuspecting shoppers for it. This deliberate attempt to deceive customers is nothing short of despicable and showcases the utter disregard Saks.com has for its clientele.

And let's not forget the cherry on top: their abysmal customer service. Attempts to resolve these issues with Saks.com were met with indifference and incompetence, leaving me no choice but to seek assistance from external parties.

In conclusion, Saks.com embodies everything that is wrong with online retail: deception, dishonesty, and a blatant disregard for customer trust. I implore anyone considering shopping with them to think twice and opt for retailers that prioritize honesty and integrity over deceit and deception.

Save yourself the headache and avoid Saks.com at all costs. Your wallet and your sanity will thank you.

I am Saks long time customer. I ordered CL pool slides. I briefly tried them. They appeared heavy and big on me. I packed them and shipped back in 2 days. Saks warehouse sent it back to me claiming that I sent them a worn shoes. I disputed this charge but unfortunately I can't prove anything even I sent them back right away. Customer service told me that I had to be careful and took a close look. Never happened with me before. It's so outrageous. Someone worn them or shipped floor sample and I am stuck with $500 bill.

Received a Damage Clutch and now being accused of it
Every year my husband has an annual company trip in January. I purchase a plethora of items online from various retailers and return everything I end up not using. Long story short, I purchase a clutch from Saks on 1/17 and it gets delivered on 1/19. However there is a huge stain on the inside of the purse! So I go online that night and immediately put in a return request and select the product is damaged reason. We have to leave for my husband company trip on 1/21. Since I have so many other errands to do before we leave I decide I'll return it when we get back on 1/25. On Feb 12 I get a refund for heels I returned with the clutch. Which immediately I think is odd since the clutch was returned in the same box as the heels. I contact customer service online to inquire abs the say it's still processing so give it the full 14 days. After 14 days I contact customer service again online to inquire about the return and they say it's still being processed and to wait the full 21 days! It was first 14 days now it was 21. Before the 21st day I get a package in the mail it the damaged clutch and letter in the box saying they could not accept my return! I am upset at this point so I call Saks to explain I did not damage the cloth and ask them why they didn't do any due diligence before accusing me of damaging the clutch that I received damaged in the first place. I was frustrated and upset being accused for something I didn't do. I asked them to track who purchased the item before me because they failed to inspect the item before sending it out me. I went through my emails to explain the date sequence of when I received the product to when I went immediately after I received the product to request the return because I noticed it it was damaged right away.
My frustrations stem from the fact that Saks never reached out to me once to investigate and do their due diligence before making the determination that I was the reason for the damaged product. I reached out multiple times and kept being told to follow up on another date. And the sheer fact that I am being accused of damaging a $400 clutch that was sent to me damaged in the first place is appalling!

"I had an extremely disappointing experience with this company, which I feel compelled to share. I returned a pair of shoes over three months ago, which the company confirmed they received. However, despite multiple checks with PayPal and direct communications with the company, I have yet to receive my refund. Both entities claim that a refund was processed, but my account tells a different story. It's disheartening to see that not only am I out of pocket for the cost of the shoes, but the shoes themselves are no longer in my possession. Buyers should exercise caution when dealing with this company, as their practices have proven to be questionable in my experience."

I made a 1606.00 return to Saks through Klarna online. I purchased Christian louboutin tennis size 10 they sent 43 to big. Ordered a Cinq black jacket to small and cheap.395.00 they lost the jacket it was in box with the other items. No one can account for jacket keep saying they didn't receive some one stole that jacket at Saks they didn't scan it. The black pants cheap and to big. I paid 642.00 down payment I haven't received a refund yet. This is hiend store and high quality purchase. 1606.00 where is my refund? Where is Jacket? Shame On Saks. Some one name Emily Essner is suppose to be in charge and Mark Metrick they are rich I'm on fixed income saved to purchase these items to be cheated Shame On Saks and Klarna. Messing over disabled and elderly person. I want my refund.