Santander UK

Made a transaction to pay for something. They asked me to verify it was me. I did now they have blocked my account for 72 hours leaving me with no money with children. Asked for a manager to call me and was told 3pm and still waiting.
What is the point of verifying you made the made, when they can put your account with your money on hold and stop you from accessing it.
I am also disable and do not know how I going to feed myself and my children for 72 hours
Service is bad and the staff are rude, but they want you to be respectfully to them
Bad service

These people block your services and leave you with nothing in an emergency. Which money you work hard for it. Very unprofessional rude and disgusting customer services

A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security".

At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information.

Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee!?

I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy.

This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts.

Applied for a savings account at the start of October - 2.75% easy access. They emailed to say they had approved application and would be setting it up, then didn't hear anything. I chased it up and they said they had dropped the application as they had taken to long to proccess it! Like that is my fault they cant sort themselves out! And now they wont offer it anymore, they have downgraded it to a 1.8%.

Really wasted a lot of time and I could have put my money elsewhere if only I had known they were such liars and time wasters.

A good mind to take my current account to a different provider.

I recently retired as a senior lecturer at Nottingham Trent University, teaching mainly about crime and am not easily shocked but an experience my sister and I had with Santander bank has truly shocked me.

On the afternoon of 15 June 2021, my sister and went to the Nottingham, Clumber Street branch of Santander Bank. The purpose of our visit was to distribute money from the Estate of our late mother.

We were going to transfer money to the accounts of two of our sisters, who are both long term New Zealand residents. Unfortunately, were unable to do so. In light of the Covid situation, which is particularly bad in Nottingham and not wanting to return to the bank, given both my sister are pensioners and in high risk groups, in discussion with the bank worker, we decided the best way forward would be for the bank to issue two cheques that we could then post to New Zealand. The bank worker explained to us the advantages of having the cheques issued in New Zealand Dollars, rather than in Sterling. Two cheques were issued.

We entered the Clumber Street branch of Santander Bank. The purpose of our visit was to distribute money from the Estate of our late mother.

This complaint relates to two cheques issued by that branch. We were going to transfer money to the accounts of two of our sisters, who are both long term New Zealand residents. Unfortunately, were unable to do so. In light of the Covid situation, which is particularly bad in Nottingham and not wanting to return to the bank, given both my sister are in high risk groups, in discussion with the bank worker, we decided the best way forward would be for the bank to issue two cheques that we could then post to New Zealand. The bank worker explained to us the advantages of having the cheques issued in New Zealand Dollars, rather than in Sterling. Two cheques were issued.

Later that day, we told our sisters would be posting them the cheques but one of them said, New Zealand banks are no longer accepting overseas cheques.

The following day my sister cancelled the cheques. However, charges of around £3,000 were deducted by the bank. We have complained to the bank about these excessive and hugely unfair charges but have just been called by Emma Cordingley from the Banks, Glasgow, Head Office, telling me, we will not receive a refund. We accept we should pay some charges but certainly not around £3,000.

Our mother, who died in terrible circumstances, would be appalled by the behaviour of the bank.

The following day my sister cancelled the cheques. However, charges of around £3,000 were deducted by the bank. We have complained to the bank about these excessive and hugely unfair charges but have just been called by a worker from the Banks, Glasgow, Head Office, telling me, we will not receive a refund. We accept we should pay some charges but certainly not around £3,000.

Our mother, who died in terrible circumstances, during the height of Covid outbreak, would be appalled by the behaviour of the bank.

A complaint has been made to the Financial Ombudsman Service, with my MP copied in.

It began three days ago where I was forced to contact Santander to try to change the OTP (One Time Password), as I was stopped from doing this with the online-account. I truly believe that if a person has entered the correct details, and as a consequence have got into the account then that person should then have the free run of the facilities - they dont think so.

Despite being told that I have passed security on at least three separate occasions (and on a fourth occasion having the phone put down on myself) they still would not help, as they thought that now they was going to ask more security questions - surly if you pass security - you have passed security - period!

But they wanted to change the rules of the game half way through, and now claim that they knew who was calling but still more security was needed to be passed. A bird does not have three, four or five wings, as two is enough, likewise in triangulating a mobile phone three masts are used not four, five or six, as three is enough, only a certain amount of questions is required to know who you are speaking with, anymore is doing it just because. Its not my fault they made a mistake by saying I had passed security, they should abide by what they claim.

They kept saying they know not who is calling, but if that is the case they also would not have any account details on the screen, yet they do, as they then blocked my use of an ATM, blocked access to my account online, and are holding what money I have in the account as a kind of ransom until they get what they want, which is to go to a branch with id - even though I have passed security. If they did not know who is calling they would not know which account to target - just to reiterate.

They are basically $#*! slapping me until they get what they want. Unfortunately for them I am not financially in dire straits, so there goes that leverage for them.

Well Im not actually banking with santander at the moment but I am definately looking into switching to them.
For businesses they are offering free banking for life. My current free banking period is about to come to an end with one of the other leading companies so switching business accounts would be a good move.
Martin Lewis says this site is way better than any other for business banking.

Be aware of santander in peckham, as they will constantly keep harassing you on private number ehich is very unprofessional to delete my review which honest review and as you can see peckham santander has bad reviews anyways which im not suprised and i will be taking this matter further if they continue to harass and threaten me.

Very unprofessional and she had very rude attitude and refused to let me talk to manager so i had to get manager to solve the issue and this has happened whilst i was on phone call with santander.