• ScoreSense

ScoreSense

Overview

ScoreSense has a rating of 3.87 stars from 1,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 83.2%
Positive
183
Neutral
15
Negative
22
13
See all photos

What reviewers want you to know

Positive highlights

  • Provided me with scores and explanations for credit score.
  • She made my Score Sense experience an easy and agreeable one.

Critical highlights

No critical highlights yet

How would you rate ScoreSense?
Top Positive Review

“I Dentity”

Trekoob G.
2/5/24

Ok I'm going forward with the details of my I Dentity theft.Im looking to get good results.Well I'm praying

Top Critical Review

“Credit report scam cost me $187.80!”

Michael A.
1/30/24

I just got off the phone with a ScoreSense representative, Albert, to cancel my subscription learning from my bank that I had been charged a monthly fee of $31.30 which I did not authorize for the last 6 months! I only responded to a Free 7-day trial ($1.00). Albert told me after our conversation that the subscription had been canceled and he would email me a confirmation number. I received only a survey to fill out, which I did and submitted but I did not receive the confirmation cancellation number. Kindly, send the cancellation information. I hope I do not have to draw this out for me to get satisfaction from the ScoreSense company. If not, then I will file legal actions and contact various social media, BBB, etc.

Reviews (1,568)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit score (260) score sense (36) credit bureaus (13)
Thumbnail of user kimh669
1 review
3 helpful votes
July 2nd, 2020

I tried score sense with the 7-day trial membership. Very simple to navigate and informative. But I decided to cancel because I have some work to do on my credit. I spoke with Reese, who was very professional. Although he offered two other options to continue the membership there was no pressure. And I received my cancellation email right away. Customer Service is EVERYTHING! Thanks, I will refer my friends.

Thumbnail of user stephanieg1250
3 reviews
2 helpful votes
February 17th, 2024
Verified purchase

I've talked to two people. Both were excellent. Byron, my more recent expert, was just great.

Thumbnail of user michaelg3349
1 review
0 helpful votes
May 25th, 2021
Verified purchase

Site was easy to navigate... Will see how much contact will come for renewing service which I did not/do not want

Thumbnail of user thomasl961
2 reviews
3 helpful votes
January 5th, 2021
Verified purchase

Yah u sign up for 7 day trial n all 3 reports come up thats great but then monthly is 29.95 = 360 a year they dont want u to add up the numbers. I was promised a reduction to 5.95. Per month which was great n well worth it but they misrepresented it. You only get a monthly update so they dont refresh but once every 30 days. That suks when ur trying to improve credit score makes the. Plan worthless

Thumbnail of user felixj65
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

All good not looking to buy nothing right now.as long as i am good it's ok. Thank u

Thumbnail of user gregorys727
2 reviews
0 helpful votes
August 9th, 2021
Verified purchase

I wanted to find out if my score was good enough for Amazon, as they offered a good savings on something.

Thumbnail of user phillips668
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Happy with the service. I was able to get my scores. Customer service was friendly

Thumbnail of user shannonleeh
2 reviews
0 helpful votes
April 17th, 2020
Verified purchase

Great, fast and convenient experience. The website is super simple to follow and I received my credit score in no time at all.

Thumbnail of user jilld263
1 review
0 helpful votes
February 26th, 2021
Verified purchase

Confusing. I was not sure if it was truly a free service. Because I was without a home computer for several years, I had not checked my credit reports and ratings for quite some time. The format and all are very different from what I remember.

Thumbnail of user trekoobg
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Ok I'm going forward with the details of my I Dentity theft.Im looking to get good results.Well I'm praying

Thumbnail of user soniar88
Sonia R.
1 review
0 helpful votes
April 8th, 2020
Verified purchase

Had no problem just don't like the fact is so expensive

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user theresam562
1 review
4 helpful votes
December 30th, 2020

I wanted to cancel my membership because I've only use it once and they kept charging my account. When I called the FIRST time, one of the customer service representatives that answered was being a bit rude when I tried to get my membership cancelled, they kept offering me discounts and was basically trying to get me to stay, but I didn't want to and kept repeating that I just want the whole thing canceled; however he had the AUDACITY to tell me that I didn't care about my credit and etc, which was very unprofessional. He hung up on me after I refused his other offer that he made. I understand people get bad days, but saying those things like, " I didn't care about my credit" was very uncalled for and rude.

I called again and talk to another representative who was more professional, helpful, understanding. He immediately canceled my membership with no problem at all! :)

Thumbnail of user natalieg896
1 review
0 helpful votes
September 13th, 2023
Verified purchase

Easy, legit, isnt actually a scam, thank the lord. I was super sus about this initially but it worked out okay! Easy to unsuscribe to

Thumbnail of user carolynm625
1 review
0 helpful votes
February 28th, 2020
Verified purchase

Received the scores from the three rating companies in a timely matter.
I do not wish to continue with your services as of 2/27/20.

Thumbnail of user bobbys458
1 review
0 helpful votes
August 26th, 2023
Verified purchase

The experiences OK Trying to understand why my credit rating was so low out of my bills are paid up today except for one and it's not mine that is capital one call financial that's my son's

Thumbnail of user walterw149
1 review
5 helpful votes
March 27th, 2020

Company is legit. It does provide a comprehensive credit history and is able to explain a) what the numbers actually mean, and b) how to improve them if desired. Cancelling the subscription required a phone call (no website option), but that was done in less than 10 minutes. All I needed to do was call up, explain I wanted to cancel, listen to two additional offers and that was it. So long as you are polite but firm, canceling is really easy.

Thumbnail of user elainec767
1 review
1 helpful vote
February 16th, 2024
Verified purchase

It was a simple process and very complete. There were some items that were not accurate but I intend to get them corrected.

Thumbnail of user gild15
1 review
0 helpful votes
February 1st, 2021
Verified purchase

Got just what I needed. Very easy to do. Can't think
Of anything else to say. No problems with navigating the site.

Thumbnail of user allenb527
1 review
0 helpful votes
October 3rd, 2023
Verified purchase

Very helpful and assertive. Was able to make up my mind thanks to the repersentitive help

Thumbnail of user makac
1 review
0 helpful votes
February 5th, 2024
Verified purchase

It was super easy and didn't take too much time as I thought it would. Just a few clicks and I wad in. Saw my results right away.

Thumbnail of user deanh354
1 review
3 helpful votes
September 8th, 2022
Verified purchase

I paid a single 1 dollar a year ago to get my credit checked. This is usually how much it costs everywhere online. 2 years later I receive a receipt saying I just paid 25.95. What?! This is the first time I even saw Scoresense charging me for anything. I have a track of all of their emails and this is the first time I was told they are charging me after 2 years. $725 dollars. I have to wait 5-7 days for corporate to get back to me to attempt to get my refund. This is a despicable and dishonest practice. Know for a fact that the company receives most of their money from poor souls who pay a dollar and don't realize they signed up for some sort of fake garbage credit membership.

Tip for consumers:
Do NOT use them!

Products used:
The ONE DOLLAR credit check

Service
Value
Quality
Thumbnail of user stevier17
1 review
0 helpful votes
October 20th, 2020
Verified purchase

Havent went through everything yet but the site is user friendly and easy to maneuver. Lots of things to help with viewing or rebuilding your credit.

Thumbnail of user malcolmc49
1 review
0 helpful votes
April 6th, 2020

This talk today was the best i have ever had to straighten out my credit. Thank you byron and especially amanda.

Thumbnail of user sylviam186
1 review
0 helpful votes
January 23rd, 2020
Verified purchase

Very impressed on what I see so hopefully I can changed all this in little of time to be excellent

Service
Value
Thumbnail of user lindab5973
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Very easy to enroll and get my credit report. I have always had a good experience with ScoreSense. So easy to use.

Service
Value
Quality

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically responds within 4 days

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3.9
1,568 reviews
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