• SellBroke

SellBroke

Overview

SellBroke has a rating of 4.41 stars from 111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SellBroke most frequently mention customer service, business day, and prepaid shipping. SellBroke ranks 10th among Laptops sites.

  • Service
    32
  • Value
    33
  • Shipping
    31
  • Returns
    18
  • Quality
    27
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The person in charge of customer service is by far the hardest person to get to listen to the customer.
How would you rate SellBroke?
Top Positive Review

“Awesome experience!”

Mariel S.
3/11/21

At first I was a little skeptical but all the positive reviews I read really helped out. I needed to buy a new computer and also had some old laptops around and thought why not, and it was a really great experience! It's nice to know my laptops will be used and won't be collecting dust and I also got the money through PayPal in less than 24 hours. I'll definitely use SellBroke again when I have other electronics!

Top Critical Review

“Less than 1?”

Mikeala W.
1/30/22

I sent my laptop in before Christmas and never received payment. Tried calling, leaving voice mails, emailing and nothing. Started to give up because they don't care about customers or reviews so might as well be honest, DO NOT send anything there. Once you get a label, you basically signed the dotted line to be scammed. If someone knew how to pick up a phone I might feel a little bit more confident in their restitution process, but at this point it's hopeless.

Reviews (111)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7)
Thumbnail of user mariels9
1 review
1 helpful vote
March 11th, 2021

At first I was a little skeptical but all the positive reviews I read really helped out. I needed to buy a new computer and also had some old laptops around and thought why not, and it was a really great experience! It's nice to know my laptops will be used and won't be collecting dust and I also got the money through PayPal in less than 24 hours. I'll definitely use SellBroke again when I have other electronics!

Service
Value
Shipping
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank you!

Thumbnail of user dawoodanialtaaf2
1 review
0 helpful votes
February 21st, 2023
Verified purchase

Finally i was able to sell my laptop for a reasonable price. I got the best value for my used laptop and also the process was easy and smooth. I would come back to them if i have to sell a device. They are genuine and easy to work with.

Tip for consumers:
they are genuine and a family owned company. i have used these guys a it worked like a charm for me. they are easy going and the price i got for my laptop was good. i am happy with the pricing and the service.

Products used:
apple macbook pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielc3096
1 review
1 helpful vote
May 6th, 2022
Verified purchase

Love doing business with SellBroke. I sold a Dell laptop a few years ago, and a day after they received it I got the money through PayPal. In 2022, I sold a slightly used HP and after they received it, emailed me the condition wasn't the best so they had to lower the payout which was totally fine. The prices they pay is above any other business/website I could find regardless. If you want to skip the headache of selling on craigslist/FB marketplace, then SellBroke is my recommendation.

Tip for consumers:
SellBroke pays for shipping and payment is received usually a day after receiving the item.

Products used:
selling used laptops

Service
Value
Shipping
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank you!

Thumbnail of user jamesf2786
1 review
2 helpful votes
January 5th, 2022
Verified purchase

Got a new computer just before Christmas that I really didn't need, since my old computer was working fine. I found SellBroke while looking for somewhere to sell my old computer, an HP all-in-one. I really didn't want to jack with trying to sell my computer, so I contacted SellBroke and told them what I had. I received a quote from them the same day. I felt that their offer was probably a little less than what the computer was worth, but I considered the time of year (just before Christmas) and the fact that it would take weeks or months to sell it myself. Besides, they made the process so easy. I shipped my old computer to them a week before Christmas and received the payment they offered today (Jan. 4th). My experience with them has been a positive one and would do business with them again.

Tip for consumers:
Everything was pretty much upfront.

Products used:
Sent them an HP All-In-One computer.

Service
Value
Shipping
Quality
Thumbnail of user altafd
2 reviews
2 helpful votes
February 14th, 2022

I wanted to sell my laptop and checked many buyers for my laptop but sellbroke came out the highest in payment. It has an easy 3 step process and I received a good deal from them and the money came in fast. No hidden fees and no drama after shipping. I'll definitely use SellBroke again when I have other electronics and would also recommend to my friends.

Tip for consumers:
best place to sell your used and broken laptops. honest terms and fast processing. prices are better than other websites i have checked.

Products used:
selling laptops

Service
Value
Shipping
Returns
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank you Sir!

Thumbnail of user montym67
1 review
0 helpful votes
February 20th, 2023

Getting a quote was easy. Quoted a decent value for my 3 year old laptop. Sent a shipping label right away. Had to provide my own shipping box, which is a little bit of pain. Received the exact quoted amount one day after the laptop was delivered to them. Overall a Fast and good experience.

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleb3062
1 review
1 helpful vote
October 20th, 2021

I found this site after looking at a few others and found it to be the best one's they'll give you a quote and having more options for what you can sell to them plus there's free shipping.

Tip for consumers:
The shipping is a little slow

Products used:
I sold my gaming laptop

Service
Value
Shipping
Quality
Thumbnail of user richardg1889
1 review
3 helpful votes
August 20th, 2021

My experience with Sellbroke.com was great! The process through their site was very easy to understand. Overall the process went smooth. They sent me a shipping label and a quote regarding what they would pay for my old/broken laptops. I shipped them my electronics and once they received the package, I was paid within a day. Would recommend 100% if you have broken electronics laying around and need some extra cash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chenc28
2 reviews
1 helpful vote
July 1st, 2021

Sellbroke contacted me and now it's clear that it was a misdelivery and they didn't receive the device.
Nevertheless, Sellbroke promise to pay me what was agreed in the order. That's a very generous action.
I will still choose SellBroke in the future.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Previous review:
I sent my laptop to them several weeks ago. I kept watching the courier service and made sure it got delivered to them (See attached tracking says it was delivered and signed for by KKORSON). However, there had been no update for several weeks.

Products used:
SellBroke---Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

We don't see any orders form you and KKORSON is not our signature. You can email us at info@sellbroke.com and we respond the same day.
Thanks

Thumbnail of user ryanr717
1 review
1 helpful vote
December 24th, 2021
Verified purchase

Started out great. Easy…prepaid shipping—was the only place that took my all in one desktop computer. But never received any further emails/confirmation/money. Sent an email about 3 weeks after I knew it had been delivered. No response. Finally, had to call—found out the confirmation emails come from a different address than Sellbroke. Com—and the address they reported as sender still wasn't anywhere to be found. Settled on a slightly lower price than expected over the phone (apparently we have a difference of opinion on "like new"). Did receive the electronic email link quickly (Zelle) after phone call, but that also comes from a different business name and never got the receipt directly from the business. Glad I was persistent! Beware to look for different business names/emails (and none of this is noted in the original email/order receipt)! Be prepared to call!

Service
Value
Shipping
Thumbnail of user muthue
1 review
1 helpful vote
July 20th, 2021
Verified purchase

It was an easy process to obtain the quote online, shipped with the label provided. They assessed the item once it's received and offered a great price. It is to be noted that, the price they offered is much better than the price on Amazon Trade-In or Best Buy Trade-in. The payment was made immediately.
Will definitely recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank You!

Thumbnail of user morganb283
1 review
0 helpful votes
August 24th, 2021

Hi,
I had to follow through email 4 days after i sent my computer to them, yet they sent the payment within 30 minutes of email. They went down on the price yet still fair...

Thumbnail of user sylviab225
1 review
0 helpful votes
January 11th, 2021
Verified purchase

Sent in my all-in-one computer with a prepaid label. It was delivered this morning and payment has been submitted to my Paypal account this afternoon. Super pleased.

Value
Shipping
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank You!

Thumbnail of user xaviere25
1 review
1 helpful vote
May 25th, 2021

I recently sent a laptop with broken keys and instantly got sent a quote for $85. As soon as I sent my laptop and they received it on a Saturday but I didn't get an email. I soon realized that the store was closed, on the next business day I received an email only a few hours after I woke up. The email told me a check had been sent and will arrive in about a week, I have never seen such a fast response and hope I have another device to sell. :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user ammont1
1 review
0 helpful votes
July 10th, 2019

I got a little worried when I didn't hear anything from them after the laptop was delivered so I wish they let me know they received it. I had to message in a couple times but got the money. Would sell again!

Thumbnail of user gabriellaa47
1 review
0 helpful votes
November 30th, 2021

They made the shipping process very easy (with no cost) and I got my money within just a week after shipping my broken laptop! Very happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank you!

Thumbnail of user mikealaw
1 review
3 helpful votes
January 30th, 2022
Verified purchase

I sent my laptop in before Christmas and never received payment. Tried calling, leaving voice mails, emailing and nothing. Started to give up because they don't care about customers or reviews so might as well be honest, DO NOT send anything there. Once you get a label, you basically signed the dotted line to be scammed. If someone knew how to pick up a phone I might feel a little bit more confident in their restitution process, but at this point it's hopeless.

Tip for consumers:
Yes big tip- DON’T

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolf1379
0 reviews
0 helpful votes
June 26th, 2022
Verified purchase

I have sold 2 computers to SellBroke and have been very impressed with the quick payment.

One was fairly new & had a lot of RAM and hard drive space. I was hoping to get a little more for it, but it had a couple recurring problems over the last couple years. I was happy a pro was evaluating it as I didn't want to sell to a private buyer. Hopefully, they can refurbish it for someone.

The other one was older so anything I got for it was great. I was happy it didn't just go to a landfill.

The process they have for sending it back was as easy as dropping it off at FedEx. In both cases, FedEx took their time getting the packages there, but SellBroke got back to me within a day of receiving them. I couldn't have asked for me.

Tip for consumers:
They do what they say so anyone who follows the instructions they give should be pleased. Unfortunately, older computers don't bring as good a return as you'd like but they pay what they say they will without hassle. One computer I got an estimate for they sent a counteroffer and as soon as I okayed the change, they paid right away. I'd recommend the site.

Products used:
Sold electronics to them

Service
Value
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank you.

Thumbnail of user soorajb
1 review
1 helpful vote
March 13th, 2019

I was Looking to sell my laptop, amd I went to eBay offer up and let go, and still can't find a buyer so I found SellBroke. I got a quote and in 2 days After the lapto arrived i got the payment

Thumbnail of user jamesw3824
1 review
0 helpful votes
November 18th, 2021

I am very pleased and satisfied that I took a shot with SellBroke.com. They came through for me in a very rough time in my life and I thank them for it. Now I have some money to catch up on my bills. Thank you everybody at SellBroke.com. You made my day. I will be a returning customer. Have an awesome day. God bless and Aloha!

Tip for consumers:
Go for it! Their site is very user friendly.. Just follow the steps and they'll take it from there.

Products used:
Laptops, tablets, macbooks, iPads, iPhones, smartphones

Service
Value
Shipping
Quality
Thumbnail of user sellb1
Sell B. – SellBroke Rep

Thank you!

Thumbnail of user alexs1118
1 review
1 helpful vote
May 23rd, 2020

It took them less than 12 hours from the moment they received my device to post the money into my paypal. I had prior experience with other buyers (including apple's trade-in) and never had that fast of a turnaround. The quote was also very fair. They saved me time and money. Highly recommend and will be using them again myself.

Thumbnail of user juliep216
1 review
1 helpful vote
August 11th, 2018

I was looking for a way to get some money for a pretty old laptop, but I didn't want to go through the hassle of trying to sell it on Ebay. I found this site, and was a bit worried it was a scam at first, but after some research, I found nothing to make me think it wasn't legit. I put in my computer specs, which was a bit confusing. They quoted me a totally fair price and sent me a shipping label via email right away. I had to provide my own shipping materials. After one week I received an email saying that the model I had entered for my computer was slightly off, and they adjusted my original quote down by $50. No problem, I was pretty confused by all the model details of my computer anyways, so that wasn't surprising. I confirmed that I was fine with the new offer, and they sent me my money via PayPal within a couple of hours. I would definitely recommend for anybody looking to get some money for an older computer that would be difficult to sell elsewhere.

Service
Value
Shipping
Thumbnail of user jamesl3915
1 review
3 helpful votes
January 25th, 2023

There shouldn't be a separate section for cosmetic condition if the functionality of the device somehow effects the cosmetic quality. Had a bad battery which I told them and then when the device was received was told that effects my cosmetic condition. That obviously doesn't make sense.

Service
Value
Shipping
Thumbnail of user skylam5
1 review
0 helpful votes
September 10th, 2021

I had no issues with this company. They gave me a pretty good deal on an older touchscreen laptop and a 2-in-1 with a broken screen. Over 100 dollars, which I definitely didn't expect. Would recommend them, just make sure you include the charging cables and try to make it easier on them by doing a factory reset!

Products used:
Electronic recycling

Service
Value
Shipping
Quality
Thumbnail of user nataliem1023
1 review
2 helpful votes
May 23rd, 2022
Verified purchase

I was offered $100 less than my online quote because SellBroke.com said that all 3(!) of my computers that I mailed in had "bad batteries", even though they all functioned perfectly well and had excellent battery charge holds. I followed up with the company and they said that the number of battery cycles for all 3 machines was too high (439 cycles, 1039 cycles and 1500 cycles).

All older used laptops will have a high number of charging cycles and it is assumed that sellbroke.com would have already factored that price reduction into the quoted price, based on the age of the computer.

In future, I recommend that SellBroke.com tell people on their website that their batteries must have under X # of charging cycles to get full price, or should amend their quote generator to factor in that information. Not disclosing this information on the website, in the FAQ, or on the quote generator is suspicious and can give customers the idea that the business is fraudulent.

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From the business

Laptop Buyback, iPhone Buyback, Smart Phone Buyback, Electronics Buyback

Business History

SellBroke.com is located in beautiful Reno, Nevada. We’re a team of professional computer technicians and industry gurus who started this business to meet the need for more widespread electronics recycling nationwide. We started by providing the most convenient service in trading used laptops online at laptoptraderexpress.com. The business was a success and has grown steadily over the last few years.

Company Representative

Thumbnail of user sellb1
Sell B.

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