SendMyBag

I recently sent a large suitcase from hotels in Plymouth to Windsor, UK. I wasn't at either hotel for collection or delivery, so a bit stressed as to how it would go. Absolutely thrilled to arrive in Windsor and find my suitcase there. The whole process was easy. Customer service was brilliant and reassuring every time I called. I was kept informed of delivery progress via emails from Fed Ex (I think). Would definitely use send my bag again. Absolutely recommend. Thank you ;)

Highly recommend this company because the process from start to finish is easy, phoning is quick and explanations given are great and put your mind at ease. Lovely personnel, professional and easy to book your items for shipping. In my case, I had two pairs of skis shipped from somewhere near the Italian alps to north of London, all done speedily without any hassle in less than two weeks from start to finish.

This past Autumn was not the first time I used SendMyBag. As before there are so many details and forms, etc., and a lingering feeling that I left something out or wasn't prepared properly, etc. However, the detailed instructions, the on-line assistance, the phone availability, and the website all combine to make completing the forms a necessary chore but painless and ultimately provide confidence that all will be well. Every time I have used SendMyBags the luggage sent arrived on time and without issue.

I've used SendMyBag numerous times - too often to count - and have always found it punctual, pleasant and incredibly useful. It often comes in at cheaper than bringing the bag with me on an airline. The courier arrives at my door, takes the bag and the next thing I know it's being delivered to my holiday address or home address depending on whether I'm coming or going. It definitely beats carring a 20kg bag through airports, railway station, trains or buses. I highly recommend it.

Excellent service which I have used several times - easy process and helpful staff available to answer any questions - parcel collected in Belfast and delivered in NYC 2 days later
Would highly recommend

Collection was on the day agreed but no specific time was set to had to wait in all day. The final price was higher than originally mentioned on the website which was disappointing.
But the suitcase arrived at its destination safely and although it had been opened en route (possibly by customs as the locking mechanism was not damaged at all), nothing was missing from the case and there was no damage to either the case or the contents.

Friendly staff. Pick up on time. Delivery on time.

I've utilized SendMyBag's services on two occasions, drawn by the convenience and the efficiency they promise in handling shipments. For both times, I opted for standard boxes with their dimensions clearly printed on the sides - 60cm x 40cm x 40cm, strictly adhering to the guidelines provided on the SendMyBag website. The delivery process was seamless, and my items arrived punctually, leaving me initially satisfied with their service.

An unexpected issue arose a few days after each delivery, which could have marred my experience with SendMyBag. However, the way SendMyBag's customer service team handled the situation turned it into a positive note. When a discrepancy regarding the dimensions of the boxes was brought to my attention, the customer care team promptly reached out to me. They engaged in a constructive conversation to find a solution, demonstrating a high level of professionalism and commitment to customer satisfaction. This quick and effective resolution not only addressed my concerns but also reinforced my trust in SendMyBag's services.

The problem-solving approach of SendMyBag's customer care highlighted their dedication to ensuring a positive experience for their users. It's worth noting the efficiency and timeliness of the delivery, the user-friendliness of the website, and the straightforward setup for shipments as significant advantages of using SendMyBag.

Pros:

Efficient and timely delivery.
User-friendly website and straightforward shipment setup.
Exceptional customer service that promptly addresses and resolves issues.
This experience has significantly boosted my confidence in SendMyBag's ability to manage not just the logistics of shipping but also any unforeseen challenges with grace and efficiency. It's a service I would recommend to others, not just for its logistical capabilities but also for its responsive and effective customer care.

Frequent user of service due to ease of booking, reliability and value for money. Highly recommend.

The customer service was great - every time I used the chat facility I received clear & concise information & always helpful & polite. When the bags were in transit there was excellent communication & everything arrived exactly as promised. I would use this service again.

My experience using send my bag had been really positive until February 2024, when I sent a suitcase ( made out of rigid plastic, so measurements cannot change that much) from Rome to Madrid. The bag arrived crushed and with one broken wheel, but I didn't complain about it. Little did I know that 2 weeks later, when the suitcase had been unpacked, I would receive a message saying that my bag was bigger than the dimensions I stated. I cannot get my head around how a sturdy suitcase could expand and I'm puzzled that they intend on making me pay 20 extra euro for something I cannot prove, as I unpacked my bag already. Very disappointing.

Pick-up was great. It took almost 2 weeks to get the bags.

Fantastic experience with sendmybag from once I contacted them until bag was delivered in Australia. Was kept updated on progress of bag as was my daughter in Australia. Would recommend this service.

Un servizio molto professionale, non ho avuto alcun problema né nel ritiro né nella consegna del bagaglio: lo consiglio

I like using send my bag. Never have an issue, very transparent and my items, bags always get where they need to go

Great service and on time. All steps traceable so you know where the bag is at all time with updates on the track the item.

Definitely will use again

I sent a case to Australia and found this service so fast. It took 1 week for the case to arrive at its destination. I found putting in all the details a little confusing, but the live chat really helped and the case arrived in good condition and exactly 1 week. I will definitely use this service again.

All ok, very nice service, I traveled with my little son (less than two year old) just with a bag with me and it was very confortable because the big bag was shipped before with sendmybag. Very happy.

My bags arrived before I did, the instructions from booking to customs was clear and the communication every step of the way was brilliant. The app was a great tool. Would highly recommend

Accurate delivery time and excellent service. I've been using it for years and never had issues!

What a great pleasure and relief to have help. I could travel to Oxford with my handbag and my giant suitcase (I was travelling from South Africa) followed me on time and with gracious manners from the delivery staff! Thank you.

Very satisfied with this service. Only problem I had was 4 days after the package was delivered I received an email with a bill for an additional $71. The email stated that my package exceeded the dimensions. Thankfully the recipient was able to salvage was left of the UHaul box with the dimensions clearly labeled on the box. Next time I will take pictures of the measurements prior to sending it off. Not cool

Although it was difficult to meet the criteria for the shipment (box, measures, etc.) because they were very concrete/strict, the package arrived in perfect conditions and right on time.