Shapewear USA

I ordered a bra and within 2 hours the wires were stabbing me on both ends! I reached out to them since I spent $50 and it was already trash within two hours and all they could offer me was $10 store credit. They couldn't do anything more because the bra was already worn. They had the worst customer service and the quality is not worth the price. Do not purchase from them unless you're okay with spending a lot of money and getting sucky products and sucky customer service.

I wish I would have heard of ShapewearUSA.com sooner. These guys offer the best Colombian shapewear products brands at prices much lower than retail stores and big budget chains. The shapewear are brand new, and and delivered straight to your door. I ordered a full body suit by Delie Fajas. Shapewear looks and feels great. In love, it is perfect to keep shaping my body the way I want it.
The doctor wanted me to get this for recovering post-surgery and i am glad I did it. Best shapewear.

This website sent me terrible products that hardly resemble what they advertise online. Even though their website says free and easy returns with an explanation, their customer service says that is not true (see photo below) and they refused my return. Do not order! Huge scam and waste of money!

Very poor customer service. They claim to offer 100% customer satisfaction but in reality they do not honor their return/refund policy. They claim that certain items are nonrefundable even though there is no such notation on the item page. In addition their sizing charts are highly misleading. They show equivalent UK and US sizes but no dimensions

Some good, some not so good. The shaper was a high quality product. It came a day late, but alright. I wanted to speak with someone on the phone to get the right product, but that was not possible. So it took WAY longer to figure it out, but if I'd looked a lot longer, I might have done better. I didn't have that kind of time after surgery. So having someone available to answer my questions would have made it go much faster & easier. The sizing is very, very, very small. So neither piece worked. The ones I got looked to be for a child, they were so small. So that is another place where, had I been able to speak with someone, I may not have lost $41 from having to return the items (2 day shipping plus a fee). There was no tracking information sent, so I thought it was not shipped, as the email they said I would receive when it was shipped was never sent. The return was very clear and went smoothly. The online popups are quite annoying after you order to try to get you to buy more stuff. If there had been better communication re: sales and shipping, I might have ordered again sometime, but otherwise, I lost out without a product that worked for me & lost money because the sales and order information is a bit lacking.

THEY DO NOT HONOR ANYTHING THEY SAY ON THEIR WEBSITE! HAPPY CLIENTS MUST BE THOSE THAT DID NOT HAVE TO RETURN/REFUND A PRODUCT. ITS SIMPLY A NIGHTMARE. THEY ADVERTISE ONE THING, THEN WHEN YOU HAVE A PROBLEM, THEY CLAIM THEY DO NOT DO XYZ... EVEN THOUGHT ITS CLEARLY ON THEIR WEBSITE! YOU CANNOT CALL THEM, YOU CAN ONLY EMAIL, SO THAT TELLS YOU ABOUT THE COMPANY-SIMPLY DOES NOT WANT TO DEAL WITH CUSTOMER PROBLEMS!

I had a horrible experience with attempting a return and the customer service rep sent me an unprofessional email regarding my experience review. After this, I tried leaving a bad review on the order I had issues with and they emailed back saying that I am an unverified reviewer meaning they don't post bad reviews even when you are a real customer. I attached my order showing I'm a real customer, the unprofessional email that Steve Jones sent me, and also the email saying I'm "unverified". Also, the shipping was about 12 days or so. Very long time to wait when you need something after a surgery. The return policy is horrible especially considering how the sizing on these products vary so much between brands. Just order somewhere else. I can't believe companies are allowed to block real reviews.

I would rate 0 if I could. I purchased from this company online I reviewed their return policy first because of the sizing and another company charged me a restocking fee. The policy stated returns within 90 days full refund. I paid for expedited shipping 2-4 days and I actually received it 6 days later. I received the garment and opened the package it look like I could fit a 6 year old child. I immediately went online to process the return and got a message about tue tags being attached. I looked back at the garment and I did not see any tags. I found the tags to be inside the plastic between the card board and the plastic. The tags were never attached to the garment. Is this something that they do to keep people from returning. I have sent 2 emails and I have called them and left a message. Seems odd that a company would not have a live person to speak with instead you leave a message. Also I have this garment with no return address and no address in their website to send back.

Pam was able to help me in finding the most suitable piece that i need. She's very accommodating and patient. My order arrived on time and as described on the website.

I bought a post surgical bra and it was the wrong size. Over 40 emails later I had still no information on how to return. I was later then told I would be given a store credit. When I emailed him back place an order with the credit I got no more replies. So now I have 2 bras I will never at $40 a bra and no store credit I can find. Not having a customer service number to call and talk to a person is ridiculous. I do not know how they can make the claim easy returns. Worse experience ever. Do not order from them.

Paid for expedited shipping (2-4days). Per the tracking # they provided me, my shipment was pending shipping for a week. So I emailed to inquire about by order and threatening to contact BBB. The order was shipped the following day & it arrived days after I needed it for when I had surgery. I am still waiting for the refund that I requested in my email. THANK GOD AMAZON PULLED THROUGH WHEN SHAPEWEAR DROPPED THE BALL. Go with Amazon. Awesome shipping times and killer return policy!

Ordered items that are new with tags but can't return for payment back there is NO RETURN POLICY. You can get exchange or store credit. So if the only two things you would ever order are crap then you are losing your moneyBEWARE!

I reached out to them because i never recieved the item. They said its delivered so i dont get a refund or a product. Paypal sided with them. DO NOT BUY FROM THEM! The customer service was absolutely terrible. They had me reach out to usps so i could get a replacement but then decided they werent going to give me a replacement

I placed an order almost 3weeks ago i I still haven't received it. I emailed them numerous times no one reply until three days later. Then finally someone emailed me stating what I ordered not in stock 1 week afterwards. Then I was given a option order something else in which I did, I received a text your order is more money than the one you order first & this was yesterday. Yesterday evening I received an email your first order we now have in stock …not the way to conduct business

I looked stunning at the christmas party. I will definitely order shapewear again from Shapewearusa.com - Thank you!

Do not buy from this company! It is the biggest scam! I have never seen such an atrocity from a company in my life. Scam scam scam shapewearUSA is the worst. Crap product scam you out of money

This company is a SCAM! They do not honor their exchange/return policy and will give you the run around hoping you give up in wanting to return or exchange. They ended up not responding to me after requesting an for an RMA number and I have been ignored. Do NOT buy! Waste of time and money!

Stay away! This is the worst company I've ever dealt with. A total fraud. No 'live' person to talk to. All communication by email. I paid $24.95 for 2 day delivery. Did not get 2 day delivery. I wanted to return two items totaling $57. You have to print out their label. They were willing to give me $38 credit. The other $19 was for shipping charges and 'inspection' fee. What a rip-off.
Then they only credited one of the two items I sent back. I emailed them four times asking for the refund on the second item. No response.
I filed a dispute with my credit card company. I'm not letting these thieves get away with this!
Just stay away. They are not reputable.

I bought 2 items that I didn't like. I was offered an exchange but not a refund. I wasted $200 and am now stuck with a gift card that I don't want. From now on I will only use Amazon who returns everything. Very disappointed in Shapeware USA!

I ordered two abdominal binders from Shapewear USA for after post-surgery recuperation. They were ordered in November, and surgery was in December. The binders arrived two days after the surgery, so I had to purchase some from the hospital. Shapewear USA would not answer my requests to return the items until after their 90-day return window. These are expensive and I have no use for them now. They were never used. STAY AWAY FROM THIS COMPANY!

BEWARE! If you buy a product and keep it ok BUT returning is a F'nNightmare! 25% restocking fee for a size I did not order and the size I did order is not in-stock but the site says it is not only is it false advertising but all ShapewearUSA satisfaction guarantees are complete BS! ShapewearUSA is basically a broker and a
Scammer! After emails back and forth. No shipping labels and if you ordered from different designers/manufacturers they're are different addresses to mail back at your expensive! They also require photos and at their discretion can reject them. Again, even after you paying to mail back they charge 25% restocking! Im sure it's not the designer/manufacturer charging this fee it's the broker ShapewearUSA skimming 25%. Please DO NOT BUY from them! You can buy the same items else where. SKIMS products are good too. I have bought the same items elsewhere return them with their shipping label, hassle free 100% refunded. WARNING DO NOT BUY from ShapewearUSA! They are a scam and their satisfaction guarantees are nothing but FALSE advertising!

Great staff. Great customer service. Most of all Great products. I will be ordering from here often.

I ordered a shapewear but got the wrong size. I reached out to their customer service and pam was very accomodating she refirected me to a link that automatically processed my exchange. It was easy and very convenient. A free retirn label was issued to me.