• Sheetz Inc

Sheetz Inc

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Sheetz Inc has a rating of 2.83 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sheetz Inc most frequently mention customer service problems. Sheetz Inc ranks 10th among Grocery sites.

  • Service
    40
  • Value
    39
  • Shipping
    17
  • Returns
    14
  • Quality
    33
Positive reviews (last 12 months): 26.3%
Positive
5
Neutral
0
Negative
14
10
See all photos
How would you rate Sheetz Inc?
Top Positive Review

“Great time at Sheetz #089”

Karamie J.
11/26/23

I ate at Sheetz today and the workers went out of their way to make my order perfect. They were kind and courteous and everything looked and tasted perfect! Thank you so much!

Top Critical Review

“Never received my order”

M H.
2/12/24

This business is a scam. I never received my order and all emails to this business bounce back. Do not order from them!

Reviews (70)

Rating

Timeframe

Other

Thumbnail of user mh1072
1 review
0 helpful votes
February 12th, 2024

This business is a scam. I never received my order and all emails to this business bounce back. Do not order from them!

Service
Value
Shipping
Thumbnail of user steved2059
1 review
0 helpful votes
January 10th, 2024

So Sheetz is definitely trying to make money now off their customers.
The 2 for $6 deal on their breakfast sandwiches is definitely not worth it go to a nearby tiger market or Wawa which have better deals shame on Sheetz as much as your customers try to make you all succeed. Steven Dodson Virginia

Products used:
Breakfast

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshual837
1 review
0 helpful votes
January 6th, 2024

The sheets for board program is a scam I've I redeemed my points $1.30 off on gas everytime I have tried to use the $1.30 off it never goes through I called customer service and tried to explain it to them the man on phone would not let me talk he keeps saying that I'm not using my points I have had the employee help me and it's still not working

Products used:
Gas

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa1909
1 review
0 helpful votes
February 16th, 2024

Sheetz Car Wash is Terrible! Customer Service is Awful!

I went to the Sheetz Store in Carmichaels, PA, to use their car wash. 2 out of 3 times of using it, the wash stopped working on me. One time the wash started spraying water and then stopped. The second time my car was covered in soap and it stopped. I had to get out of my car and pull the emergency cord to exit the wash. When I went into the store they treated me like a criminal. The manger is absolutely rude and should be reprimanded. I will Never go Sheetz again. They lost my business indefinitely!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahm840
1 review
0 helpful votes
December 25th, 2023

Absolutely outrageous wait. 90 minutes waiting in person on Christmas? Be courteous of people's time and have enough staff working. TURN OFF mobile or delivery orders when you are this busy to catch up. No consideration for people's time. Smh corporate greed. The food quality and latte was also not good. Would NEVER return.

Service
Value
Quality
Thumbnail of user karamiesue
1 review
0 helpful votes
November 26th, 2023

I ate at Sheetz today and the workers went out of their way to make my order perfect. They were kind and courteous and everything looked and tasted perfect! Thank you so much!

Tip for consumers:
N/a

Products used:
Food

Service
Value
Quality
Thumbnail of user caitlinh162
1 review
1 helpful vote
November 8th, 2023

I ordered 2 hotdogs with nacho cheese and the hotdogs was cold burnt my 7yr old went and took a bite and was choking on a piece of plastic that was in it I go to sheetz all the time this is very careless stuff like this keeps happening and sheetz will lose me as a customer.

Service
Thumbnail of user cherylf910
1 review
0 helpful votes
November 25th, 2023

Went to Sheetz in Scranton for the advertised $1.99 gas special. Waited in line for a long time, then discovered that the line I was in did not have 88. So had to find an employe and ask. He told me you had to be in a special line to get it. 88 was only available in a few lines. So at that point I just left because I had already waited for a long time. There were customers complaining all over. I feel this was obviously a bait and switch scheme. Not with me though. I just left and bought gas elsewhere. Now they lost a really good customer. I'll never buy gas there again!

Thumbnail of user krystalo48
1 review
0 helpful votes
March 23rd, 2024

Hello I am Krystal Oruska I have been threatened and harrased by one or more employees in this company my picture was taken and send to me on my social media I am complaing and telling my truth until someone reaches out to me

Tip for consumers:
The company needs to hold every employee to the same standard

Service
Value
Shipping
Returns
Quality
Thumbnail of user calvina101
1 review
0 helpful votes
November 11th, 2023

I was going to fuel my truck in Newark ohio yesterday. Price on the roof over the pumps was$4.179 diesel. When I started to fuel the pump was $4.459. I have a 36 gallon tank. I asked the cashier about the price difference and he kind of just blew me off. Needless to say I went elsewhere.

Service
Value
Thumbnail of user matthewc1775
1 review
0 helpful votes
February 1st, 2023

I don't know how to Say that there are 3 people at night there that make me feel so welcome. Sheila,Sean, and a Pretty Young Lady named masuhn or something. There all so polite and great with all customers. Hope they are continued respected and treated right. Sheila is one of the Most dedicated Managers I've ever seen. Much Love and Light to All 3 of them. Matt from down the street. Store 338 on Midlothian and Providence.

Service
Value
Quality
Thumbnail of user yogir4
1 review
0 helpful votes
September 16th, 2023
Verified purchase

Today 9/16/23 i placed an order at sheetz for a sandwich. There was also another lady who ordered.1 person was making the food, another worker was doing I have no clue. I waited a good while finally the other customers food was ready. So i asked was my veggie sandwich almost done, she apologized and told me she hadnt even started. So I let her no tht I could no longer wait i was on my way to work. She apologized as i walked out the door.

Service
Value
Quality
Thumbnail of user judim47
3 reviews
2 helpful votes
February 22nd, 2020

Frequently very busy and understaffed. MTO is frequently slow, but at least it is made to order! Coffee is great. Open 24 hours is handy, and gas is usually same or a penny less than other places.

Thumbnail of user loum292
2 reviews
0 helpful votes
February 7th, 2023

I $25 dollars worth of food.salad,sub,smoothie.salad, sub had not tomatoes,pickles,olives,hardly any steak,meat,peppers etc. very disappointed with this I know thing are tough but at least give me what I paid for had I looked before I left I would have told them to keep it

Service
Value
Quality
Thumbnail of user pollyb73
1 review
1 helpful vote
December 20th, 2022

Harmar pa sheetz is worst. General manager has attitude problems. Orders get screwed up. Workers walking around talking between each other while customers wait for help. Food is nasty n sloppy

Service
Value
Shipping
Returns
Quality
Thumbnail of user janinee36
1 review
0 helpful votes
January 28th, 2022

I've had food at Sheetz before and oftentimes I was disappointed. However, today I ordered a bacon wrap. I opened it and took the first bite and instantly, I realized it was going to be delicious. The bacon was crispy but not to the point where it tasted burnt. The pico was fresh and the tomatoes weren't soft. The onions I got were crunchy and full of flavor! Overall, I'm impressed and I think I will continue to give Sheetz a chance! Good job y'all!

Service
Value
Quality
Thumbnail of user fbfnccb
1 review
0 helpful votes
September 17th, 2023

Your night staff are $#*!ty n need better attitudes towards costumers and learn some human decency and respect

Thumbnail of user sharonm3166
1 review
0 helpful votes
June 3rd, 2023

The food here is always excellent quality, made quickly, and the staff are very friendly, courteous and professional. Facilities are clean, dining area is light and tables are clean. Is a regular stop for us when we are in that area.

Products used:
Food

Service
Value
Quality
Thumbnail of user christopherg1302
1 review
2 helpful votes
July 28th, 2022

I stopped in a couple of days ago for a quick bite to eat from the location in Duncannon. I decided to try the breakfast burritos which were 2 for $4.
These things were not only tiny, but, by far, the most horridic, disgusting, vile, trash that could barely be considered 'food'
Soggy from overheating, the moron behind the counter forgot to put tue egg s in it, just absolutely nasty.
I'm never expecting anything good when I walk into a Sheetz. But even for them this was below standards! I would much rather starve!

Thumbnail of user brownp27
1 review
0 helpful votes
September 10th, 2023

There was one nice elderly lady running the register with 12 customers waiting. I used the restroom and felt like I needed to go cleanup after I left. Clearly over worked and understaffed.

Thumbnail of user mariahk33
1 review
0 helpful votes
July 17th, 2023

I doordashed drinks and it took 3 hours to get them to me and they were melted the guy asked them to remake them and they would not remake them either like come on! Do better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisab2447
5 reviews
3 helpful votes
November 14th, 2021

You must spend at least $50 before you've even earned enough points to receive so much as a coffee for $1.69. Never use your rewards for cents off per gallon of gas. Actually it will take nothing more off at the pump than your usual three cents per gallon for being a member, and you'll have lost the points you spent a lot of time gaining. Sometimes you'll find you randomly lost points for no apparent reason. For example, yesterday I had 157 points. Today I have 105 points. This happens frequently.

Value
Thumbnail of user gregt328
5 reviews
4 helpful votes
June 30th, 2022

Sheetz does not provide an email address and requires an on-line form submission, which is controlled by a bot that will reject and customer complaints.

I submitted a question about a new location, I received a response that the location was out of their distribution area.

I tried to submit a follow-up asking how that could be because they had locations in all directions from the location in question and I would like a more detailed explanation. The bot would not submit the form because of unacceptable complaints.

Products used:
Customer service

Service
Quality
Thumbnail of user alexp1051
1 review
2 helpful votes
November 25th, 2021

U $#*!ing piece of $#*! never in my life have ever seen such lazy $#*!ing $#*!ed $#*! workers every goddamn thing I ordered they messed up u $#*!ing scumbags shouldn't even be allowed to live $#*!ing disgraceful to this country here what u should do instead kill ur self right now kill urself $#*!ing all of yall can suck on my $#*!ing $#*! my big black $#*!ing wrapped up tortilla $#*! ya $#*!ing understand ya $#*!ing $#*!s

Tip for consumers:
suck my $#*!

Products used:
dildo

Thumbnail of user peterf1218
1 review
0 helpful votes
March 5th, 2023

Navigating Sheetz app to pump gas just not worth the aggravation. So much crap.
Ps sorry 4 ur loss.

Service
Value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Sheetz Inc?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Sheetz Inc?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business