Shift4

Trash PMS system and horrible customer service. And if you would like to lose every chargeback, then Shift 4 is perfect for you. They literally do NOT have your back. We have now lost $10,273.19 just for no-show reservations in the last three months. Customers sign hotel folios and IDs are scanned upon check-in. Shift 4 still gives back their money and does NOTHING to protect the hotels.

Stay far away from these crooks.

This system is absolute trash. Slow processing, doesn't matter about the offline mode if you can't leave the page because it continuously has the processing circle. Too many touches to do the smallest thing. Finding tickets sucks. The tip assigner is straight trash. Don't get this. It's garbage. We're coming from dinerware which used to be called a joke, but if that's a joke Skytab is a whole $#*!ing stand up special.

Shady business practices, Useless customer service, poor equipment. Trying to leave this company after a year and a half and now we are told about an early termination fee. We were told when setting up this account that we were not under contract. Very deceptive. Nothing but trouble as we have literally spent hours on the phone with customer service.

Shift4 is the worst platform for credit cards processing. They are running an Ali baba operation. Since they have ach access to your business account they keep charging you bogus charges then you have to fight them to reverse the charges. No customer service whatsoever! Incompetent in every aspect of the business. Don't use them to process your credit cards payments, they are a bunch of thieves!

Shift4 came into Aurora Soho for more than 5 years now, like it was meant to be. Payments? Smooth as silk. Support? Juan's got our back, making everything feel personalized and stress-free. Our customers and team are happier. Big cheers to Shift4 for making things easy and efficient!

The standout feature of Skytab POS at Rico's Chicken is its incredible speed and user-friendliness. It has remarkably streamlined our order processing, enhancing our ability to serve customers promptly and accurately. This efficiency is vital in our fast-paced dining environment, ensuring customer satisfaction and smooth operations.

If you get approved, it will take probably 60 days. When opening a restaurant, you do not have time to waste on your POS system. The new third-party verification is absolutely horrible, and the sales team cannot get any help to update the customer. Horrible!

My opinion is the system is very easy to use, and a nice system. We use the Online ordering and the free website they gave us which using AI was set up within 10 minutes! We also use the wireless Skytab mobiles for our piece of delivery drivers and they work well. Thanks!

Been using Shift4 since we opened in November 2023, they were fast to respond while learning the system and now we use it hassle and stress free

Same as all the other reviews. Very poor customer services, yes reps are nice. Too bad their company doesn't give proper resources to handle issues. Takes sometimes an hour just to get through. If you do the callback, they never call back. Yes -never… we moved and discontinued using as of mid January 2023 but we're told contract through 3/25. Fees for inactivity $75 plus monthly fee for software and equipment lease $89+, plus a minimum processing fee $25 plus fluctuating fees they could not explain that we're a difference of almost $20+ between 2 statements. BEWARE Surprise fees!. They took away ability to export our customer list &noted info A MONTH before transitioning to another pos company. The soft ears is antiquated. Had to,jump through hoops to cancel service! Based on reviews we WILL be watching and better not continue to be billed or our lawyers will be calling,. Don't have much faith in company ar all

This company is absolutely the biggest scammers in the industry. Bad customers service every month he collects different amounts front my business account. My contract I canceled the first month I received the equipment I sent the equipment back to the company. 8 month collects money from my bank bad company.

The absolute worst experience with a company! I closed my business on Oct. 31,2022 with my last transaction posting on November 2. I have called and emailed numerous times to cancel and Shift4 just keeps billing me month after month and sending me cancellation ticket numbers. They offer no resolution, they lie to my face and just keep billing. STAY AWAY FROM SHIFT4!

Quite Possibly the worst POS company in the world. Never once in the three years I was forced to do business with this company did I have a positive experience.
I was a FuturePOS user and when Shift4 Purchased the company it all went bad.
Steve Pritchard (VP Sales) would simply lie to you when ever approached about something wrong. Once it got so bad I left a review and they attempted to bribe me to take the review down...
When my POSContract was finally over they kept charging me saying they changed their contracts to be auto renewing and therefore I was stuck! When I asked about being notified about this change they said I could find the information on their website?

Do not use this company for absolutely ANYTHING! I canceled my services with them in January 2022 and I am still be charged. The customer service is a joke and so is upper management. I haven't had a credit card processed with them since October 2021! So please tell me what I'm being charged for. They are an absolute scam! I also plan to take legal action against them..

Shift4 is by far one of the best companies we interact with by way of customer service...In an era where customer service is precipitously on the decline, Shift4 actually shows care, consideration, and wherewithal each time I deal with them regardless of the department...Big shot out to Cassandra in chargebacks!

Great experience, so far I don't have any complaints. I'll recommend to as many people as I can. Great company!

Their POS system and staff is still under testing and hence support is pathetic, don't get it even if it is offered free. It would take 1 hour to get some one on call and then the guy would say I am from Harbour touch let me transfer you to skyTab technician, that would be another hour and if you get disconnected you would start all over again. When the technician comes on phone they would not know anything as they are still exploring and learning the system

I've had the worst experience with this company. Tickets disappeared, the system went down, money lost. They don't seem to care. Trying to cancel and get no help. Worst experience I've ever had with a credit card processor. I'd avoid at all costs.

Require a signature to cancel and keep on debiting the account until they get one. Wish they would make their money by providing good service as opposed to barriers to exit. My ask is phone cancellation or online cancellation.

This company is absloutley thr biggest scammers in thr industry. The digged into my business bank account for 4 months when I figured it out it was almost 6k.when I brought it up I'm at fault yes I was to blame for them stealing mu money 2 I never saw the 500 sign bounce. 3 I sold the business and they still billing me and I'm in collections now.suing those mofos. Run ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

This company has been used by my company for many years now & solely out of lack of time to build a new site is reason for staying... In general as long as you have no needs for issues that come up then the site is a basic site... But When you have a real issue that needs resolving especially when it is a glitch on their end well expect the run around and no department speaks to another and each blames the other... Also don't make the mistake of letting them be your processor to save money on the site because as soon as there is issue holy hell... even when proven to be their fault and cost you the client money they cannot possibly own the mistake and make it right... they drown you in a see of hold times, ticket numbers, well call you back within 24/48hr (aka: not at all) I am now finally having to make the change and will have to speak with litigation about recouping funds provably lost due to their system glitches

Please note I have been a client for several years so this is not taken lightly and while I am pissed at this point, this review is not written to just bash a company it is written because if I can help one person not have this frustration then I have done a good service

They charge your customers up to 5 months after the purchase. They have zero tech support. RUN FAST

The absolute worst company i've ever worked with. They charged me for equipment I returned months ago TWICE. Put my account in the negatives and still giving me the runaround about returning my money after multiple calls. If you love getting your money taken or withheld for THEIR mistakes and hearing another 3-5 business days after 24-48hrs for review every time you call even though you've been told the problem was resolved then this company is for you. Can't wait to deal with them to terminate my contract when it ends seeing as there's reviews of that mess as well. Just go with someone else please. Wish i saw these reviews before going with them…..