Shillas.co.uk

I bought my wedding dress from this site as qe had just had a baby 3 weeks previous and we were really short on money and just wanted to look my best for our price range i taught i had hit the jackpott only to recieve my dress with holes in it, the wrong size and too long and they would do nothing about it it they should be ashamed of themselves as it cost me the amount i paid for the dress to get it altered with the help of my mother in law! Dont ever buy anything from these, if i could give 0 stars i would!

Do not buy anything of this shower of crooks. If you ordered underwear they'd probably send a badly made sock and offer you a 10% refund, which I doubt you'd actually get back.

I ordered a debs dress for my daughter about the only good thing I could say about it was that the colour resembled the website picture. Everything else was wrong and really badly made, ill fitting, poor quality material and fit for the bin.

Please Do Not buy from this site. It's a complete scam. I ordered a dress and when it arrived it was nothing like the one they were advertising on their site. They refuse to refund me the money and I am stuck with a dress that is only good for wiping floors. Avoid like the plague. It's a rip off. I am truly disappointed and feel I have been conned. You should try and make people aware of this

Same as the others. Ordered a dress for £153. What was received was a poor imitation. Won't offer anymore than a 10% refund once dress is returned to Hong Kong - they tell you they can't afford to. Complete scam. There are other legit websites where you'll get the dress you have viewed altered to your size, but none will offer a refund. The fact that these guys did should have rang alarm bells.

For many girls, prom night is the biggest event of the school year. You want to look - and feel - fabulous! Many cheap dressesuk prom dresses look great on the hanger, and may even look good in the dressing room, but after an hour on the dance floor, poorly made dressescurvissa dresses will pinch, bind or become too loose. Poorly constructed embroidery can become loose and fall off. Remember - you need to look great the entire night, and feeling comfortable in your dress without having to constantly adjust it will make your night memorable for all the right reasons - not because of a dress disaster!

They don't even deserve 1... fraudsters DO NOT GO NEAR THEM!
They stole over £300 of my hard earned cash and ruined my wedding day!

Don't be conned by these great reviews as another reviewer states these are probably done by Shillas themselves. Dreaful in every respect from start to finish. I just don't want anyone to lose money. I was lucky my bank got mine back through the reverse charge transaction not everyone knows about this so ask your bank. Sorry i had no choice but to pick a star otherwise they would have been getting a bloody big minus

Reporting you to police as taken my money waiting for refund and now you blocked me terrible jokers get in touch

I ordered a dress from this website for my sons wedding. The dress was too small and I requested the same day for a returns label so that I could send it back. They are refusing for me to send the dress back and will not send me a returns label. The website actually states that you are able to return any item of clothing that does not fit or is not suitable. They are a scam Do not order from this site. It should not be allowed to operate.

This is my 2nd review! Cant even believe this company is still allowed to sell... i am in the middle of a credit card dispute against this company and the more that report it to their credit card company the faster they will get closed down... dont buy their clothes they dont fit and are of very poor quality! Massive scam... chinese company that only send emails saying... sorry please accept our offer... not a chance when we paid 115 and you only offer 9 back down right disgusting!

READ REVIEWS AND AVOID DISAPPOINTMENT YOU ARE WARNED! Changes name of company the whole time so be aware! Stay away from beautiful photo's because it is nothing like photo's when you receive it! Promises you alterations and refunds - never receive! Talks about what low money they live on and to accept a couple of quid - list just goes on and on and on! If you like to throw away money go ahead but, if you ideally want what you pay for avoid the company and most from overseas as they trade under different names! READ REVIEWS AND AVOID DISAPPOINTMENT YOU ARE WARNED!

I ordered my daughter 2 prom dresses so she could decide which one was the best to keep and return the other but I viewed shillas policy and it states that you can only get a full refund if you cancel within 24 hours otherwise you would be charged 70% of the material. I cancelled the order 12 minutes after ordering. I cancelled by email as they don't have telephone number. I kept on emailing them and they replied saying they were already making the dresses so I would be charged 70% of the material. I was not happy so I emailed back saying that the policy states full refund if you cancel within 24 hours and I cancelled after 12 minutes. They emailed and said they have cancelled the order and they were sorting my refund and I would get it soon. One week went by and no refund so I emailed them again for 2 weeks they did not reply so I sent emails saying I was going to CAB centre, fraud UK and trading standards. They still never emailed and 5 weeks passed and I still have not received my refund of £191.98. I am very upset and very disappointed. This place needs shutting down it's a scam. I hope nobody buys anything from them.

Don't buy anything from this site its a complete scam dresses are extremely cheaply made looks very tatty and they refuse refunds or exchanges, expecting you to pay for another dress. Total scam.

The dress was nothing then the picture on their website! Wrong colour. I wanted royal blue and I received terquise! I gave my measurements and all was too big without any shape! I will never use their company ever again!

Although a UK web address the company is in China. I was sent a badly made version of the picture on the website. Laughably badly made dress in the cheapest material I have ever seen. They are giving me the run around. My advise to all who see this is just contact your credit card company provide them with all emails and evidence and they should be able to sort for you if you have already received the shoddy goods.

I ordered from Shillas for the first time last month. Product arrived intact & shipping was quick. Very pleased with the product and service. I will definately ordered from them again in the near future!

My daughter and I have become fans of Shillas. I ordered two dresses and both were beautiful and fit us perfectly. My daughter who is typically very picky, just loves the clothes. I did have to wait several weeks for the clothes to arrive, but their customer service was responsive and quick to resolve any delay - they even upgraded my shipping to express for no additional cost. The packaging and quality were lovely as well. Will continue to purchase from them in the future.

I would not recommend this site to anyone who is thinking of buying from Shillas. I ordered and dress to be made to specific measurements for my maid of honour for my wedding. The dress came and did not look the same as the picture and also did not fit correctly. The top of the dress was too big and the dress too long.
I contacted Shillas and they asked for photographs which I was unable to supply due to my maid of honour being out of the country. Before she left I had to buy her another dress as my wedding is in next couple of weeks. I have emailed Shillas and they have been very unhelpful and not willing to refund. There is no return address sent with the parcel and after I asked to speak with complaints department Shillas have topped emailing me back. Disgusting customer service. Their policy for returns and refunds is a LIE they will not refund so don't make the same mistake I have made and do not order from them if you value your hard earned money. I am now looking at taking this further legally.

My daughter who is 16 and on minimum wage ordered a dress for a wedding - despite it being nothing like the picture, different colour, different material, and too small - the company would not help - they reply with a series of email - saying sorry - try and sell it on ebay and order another from us etc etc - it is a joke - you have no address to return the dress to and in the end despite them agreeing it was the wrong material and colour they offered an 8% refund (£8.64) which is no good to anyone - do not order from this site - it is a scam.

I received a cocktail dress that I ordered two weeks ago last Friday. I have it on right now and the feeling is great. Not only did I enjoy a faster shipping but also I got it discounted and tailored professionally. It was well packed, no folds and creases... Straight from the package to the body. I appreciate every service I got from the site.

I ordered a dress for my daughter's year 11 prom. She wears a size 10 so I ordered a size 10 expecting a well fitted dress. Instead I got a tight fitting dress that was not like what they had described. When I asked for a refund I got offered an 8% refund only if I took pictures of the dress on my daughter and emailed it to them! After countless emails asking for a full refund or a reimbursement for the tailoring fee for the alteration of the dress I finally agreed to a 12% refund cost which tbh doesn't even cover the delivery cost (£20). I even asked for an exchange for the dress. It has been over three weeks since I agreed to the 12% refund and I am yet to receive any sort of refund. Everything the website says is false and the whole site is a scam trap waiting to happen. Customer service is non existent, the website has a contact number you can call however the number doesn't even go through let alone allows you to voice your concern

My experience with Shillas was that of EXCELLENT Customer Service! My dress was modest and simple, but the fabric quality and tailoring gives it the look of expensive one. No one could ever guess that it costs me £79.99. There are 3 layers in my dress. The first one is chiffon layer with a perfect flow and the second, beneath chiffon is gorgeous satin. I would use Shillas in a heartbeat.

I should have read the reviews sooner. I was naive not to have looked at the reviews. First of all, they are not based in the UK. The number on their website is non-existent.

I tried to cancel the order as soon as I realised my mistake, by sending them messages and emails. Staff Linda wouldn't have it. They went ahead with making the dress in spite of my cancellation and told me I still could cancel but have to pay 70% for material fee!

I have spoken to my credit card provider to dispute this transaction.

These people should not be allowed to do transactions anymore. Never again.