ShoeCarnival

My boyfriend and I went to get some good athletic shoes, the staff was kind of rude and they don't really carry a 12 in women's. I've been multiple times to look and never. Walmart carries 12 in womens... other places do as well. When I ask they look at me funny and go well you can shop in the men's section... I shouldn't have to, it's not a huge unusual size... I understand maybe a 14+ because I've never met a woman with a bigger foot than a 12/13 in women's. Also, my boyfriend tried on quite a few shoes and they always had the security tag in one of the shoe string holes so he couldn't even lace them up to try them on and he asked to have it moved, they rolled eyes and sighed. I'm just really disappointed in the staff, the quantity and the quality.

I ordered a pair of boots for my son's girlfriend and they came with the ink security do Hickey attached. Upon contacting them they tell me to take it to the nearest store which is 3 hours each way... If I was near a store or I would have bought them at the store, RIGHT? They offered NOTHING for their error and would not ship out a new pair till they received old pair back. Like I wanna wait 3 more weeks and the snow season will be over! Returning and shopping elsewhere.

Best customer service I ever got was from a young lady named (Rhiannon) at the Beavercreek store. She was so nice and very helpful, very pleasant, such a hard worker, yet would take the time to go above and beyond her duties. We need more sweet people like Rhiannon. Everyone at that store seem very friendly, but Rhiannon went way above.

We spent over an hour selecting 4 pairs of shoes
We made sure to select the shoes that were 10% discounted
We proceeded to pay and the cashier brought the shoes with higher prices without any discounts
My wife let her know that the shoes had signs with discounts on them
The cashier calls her manager on the phone and the manager happens to be exactly on the same aisle where we have selected the shoes.
She indicated that the cashier machine price was correct. My wife then said that we selected those shoes because we knew they were discounted, otherwise we did not want them.
The cashier told us to go back to the aisle and speak to her manager.
Once we arrived in the aisle, we noticed the manager was changing the price signs of the shoes with more expensive signs. We told her, that was not the price we saw when we took the shoes. She said she was placing the correct signs on them. We noticed the name of the shoes of the sign she placed was not even the right name for the shoes we wanted to purchase.
We told her, the shoes we wanted are the ones who's sign you are holding in your hand and you just removed. That sign had the correct name for the shoes and it was reflecting the 10% discount.
She just said she was correct and that price was wrong to begin with. So, I said you just lost over $200 in sales.
She acted like she did not care a bit. So we left the store without any shoes and we are never returning there.
The manager and cashier both were very young and inexperience with customer service. The experience was terrible. I will never visit this store again.

I ordered a pair of womans pumas online paid in full I work so they gave me a date that they would be delivered well they came a couple days earlier so I didn't have anyone here to get them so they made me wait 48 hours to see if the shoes would show up lol they were stolen off my porch so they told me since they were delivered that can't help me out with another pair or a refund. Never again will I shop there..

I ordered shoes for my grandchildren. 2 1/2 weeks later I received the order. The box is completely dilapidated. I called over the course of 2 weeks and I was told they would be delivered. They were not. I called back and was told something completely different. The automatic system stinks. It tells you are 6 in line then it is your turn, and all of a sudden the CS team has gone. This happened on several occasions. I will not use Show Carnival again.

Very expensive shoe's that fall apart after the first time wearing them! What is strange is that the day I was making this purchase there was a lady trying to get a refund for a pair of shoes she has just purchased a week early saying they were defective and falling apart! I should have noticed that as big Red Flag! Will never shop there again!

I tried to return a pair of shoes and was told to use the box they came in. Trouble is, the box was damaged before I ever received it. I had to purchase a new box (after paying their already ridiculous $6 restocking fee) and now they refuse to reimburse me for their negligence! Totally unacceptable business practices! I will never buy from them again and neither should you!

Really friendly and great with their customers asked questions if I needed any help with anything happy with service

I purchased a pair of sneakers took them home wore them one day and both sneakers were cutting in to the top of my foot by the end of the day. Didn't notice it at the store but as I said as the day wore on I could just feel it pressing into the top of my foot with each step. Tried to return them and they would not let me because I wore them. I work in customer service at Lowe's and we return just about anything in any condition if somebody's not happy. I believe that's the way it should be, I'll never shop at shoe carnival again.

I purchased my son some shoes for school & did the "rush" (overnight-$22.95) shipping option hoping they would be here in time to for the first day of school and they took 4 business days to arrive. So of course my son was unable to wear them the first day of school

Ordered 2 pair of shoes usually order for pick up but they were unavailable at the store… package finally arrived through fedex and when received package was semi open with clear tape on packing
When I opened the package only one pair of shoes were in there…. Contacted shoe carnival right away and they stated they would send to a different department and I'll be reached through email… next day received an email that I would have to contact my bank to dispute this issue they didn't even try to help… so now my daughter won't be able to compete on her dance competition because Shoe Carnival couldn't fulfill my order and won't help

I bought a pair of shoes in December n received them January 10 n want to return them didn't like the way the fit. According to them I have to wait until March to be able to return them.Will never buy from here after this

They sell fake air forces they dont even have the duebre (metal part on the lace) and they dont even have the word "air" on the shoe its obvious fake but people say its not fake like what.

The manager of the store Camila attempted to refuse service to me today while I was with my 6-year-old boy and 2-year-old daughter for pointing out that her associate was rude for locking me out when I only ran to the car because I forgot my wallet. It was time for the store to close and they had made the announcement and I went to the register to pay for my eldest son shoes for his graduation tomorrow. Once there I realized I forgot my wallet ran outside grabbed it and as I turned around I noticed the girl looked dead at me and then locked the door. I waited for another customer to come out and ask them to hold the door for me and re-entered the store. I then made it a point to tell the young lady who locked the door that that was very rude of her because she saw me running with my two toddlers coming back into the store to pay for my item. It was then that I was approached by the manager Camilla telling me that she cannot offer service to me because I refer to her associate as rude. I then understood that I would get nowhere talking to her and asked to speak to her manager. She then cleaned that she was the manager and the owner. At that point I decided I would stand there in protest as she threatened to call the police. I knew that I had not done anything wrong so I remained. The manager Camilla then retreats to a closed office saying that she's calling the police. 10 minutes later the young man who was attempting to ring me up went to that office and retrieved a phone and brought it out to me. It was the owner of the store on the phone. Once I explained to the owner what happened, he was flabbergasted once I mentioned that she was refusing me service. He then ordered the young man to ring me up and I was able to purchase my son's shoes. Today was my first visit to shoe carnival in Lawrenceville and it will also be my last. I'm almost 50 years old and this girl couldn't have been more than 20. She was definitely on a power trip but was ultimately humbled and never emerge from the office to show her face. Another business being ran by young people who have forgotten or have no idea what customer service really means. Beware

The soles started to fall of the boots in just a few days and the thin film of fake brown leather on the sides has torn to reveal the black material underneath on both sides of both shoes. Worst quality shoes I've ever bought. They were on sale and I still paid over $40 for them. That doesn't even include what I paid for shipping. (They were the Kedge lace-up boots)

I got extremely nervous because I saw all of the bad reviews. However, they came exactly as described. The only reason I gave 4 instead of 5 is they got here one day late. Other than that, perfect.

I got three pairs of boots last Christmas and the heels are clapping the heels are hollow and they don't last long I wish I would have gotten them from somewhere else

I ordered a pair of levi sneakers. They were delivered super quick. Even a day earlier than the date they sent me. They are exactly what I ordered and look great.

Told me my bank was wrong or I was lying because they could not possibly be mistaken... and then the corporate contact? Got the feeling they were besties... AND the shoes suck. Got my bank account straightened out after numerous calls. I know they couldn't care less but NEVER AGAIN!

I ordered the same pair of shoes twice in different sizes and they still didn't fit right. The customer service could only send me ONE return shipping label, and said to email a copy of my FedEx receipt for the 2nd pair and I would be reimbursed. I did this and was denied. So now I have no shoes and am in the hold $13.11. Will never buy from them again. I spent hours on this.

Hi, Orderd a pair of blowfish 2 days ago and got them today. They fit great and I love them!
Thank you Shoe Carnival!

I waited 10 days for a pair of shoes that I ordered online at Shoe Carnival! When I finally received them there were two different shoes! When I called customer service they told me I had to email customer service attaching a picture of the two different shoes. I did that. I got an email back saying they were going to send me a shipping label to return the shoes. Never got the shipping label. Called back. The customer service lady said she was going to send me another shipping label. Never got that one. So I guess I have to make the trip to the store if I want to return the shoes and get my money back. I'm so dissatisfied with this online store that I will never ever ever shop here again. I suggest that you don't either, as their customer service seems like they have no training. The representative would just text someone else in a chat box and then get back to me. So unprofessional! Stay away. Unless you like headaches.