• Shoesforcrews.ca

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Overview

Shoesforcrews.ca has a rating of 3 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Shoesforcrews.ca ranks 491st among Shoes sites.

How would you rate Shoesforcrews.ca?

Reviews (1)

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Thumbnail of user julier79
32 reviews
100 helpful votes
August 11th, 2021
Verified purchase

I have been ordering non-slip work shoes from Shoes For Crews since my first job at McDonald's; so 20 years or so. They have good shoes in a variety of styles and I always found them better than other non-slips from other companies, you can wear them for 60 days and if they don't work for whatever reason you can exchange them.

My most recent experience was terrible in terms of customer service. I emailed the company to see if they shipped to PO boxes due to package theft in my neighbourhood. I waited a week and a half with no response so I placed the order. Rather than looking at the address the company sent it out despite not shipping to PO boxes. Ok, fine, so I had to deal with Purolator and wait an extra day to claim my package. No hig deal.

The shoes were a croc style clog and stretched out so much after the first couple shifts that I wore them so I had to send them back for an exchange. This original order was July 7,2021.

On August 2 I received notification by email that my smaller replacement shoes were shipped and they provided me with a tracking number. The shoes are supposed to arrive within 5-8 buisness days. I eagerly watched both Shoes For Crews Tracking Page and the Purolator tracking. It went from no information back to the information from my previous shipment to being in the city to back to old information and finally to a bunch of 0's in the tracking. I was eagerly awaiting Purolator to update their status saying they needed more address information to correct the PO box issue but it had not been scanned into the system. I had also asked for the address to be changed to my billing address when I returned the original pair but that was not done either, dispite both an email to the company and a note that was on the packing slip that indicated if I wanted to return or exchange.

August 9th having no notification of my package arriving I contacted Shoes For Crews to see where my shoes were. The CSA went through all kinds of checks and submitted a ticket with Purolator that was supposed to be resolved in 24-48 hours at which time I would recieve an email.
48 hours later (August 11th) I had received no email and had to contact customer service yet again.
After waiting for the agent to do more checks I was told a refund had been issued and I would have to order the shoes again. When I asked why I wasn't notified of this I was simply told the refund was issued on August 5th, prior to me contacting customer service the first time. They had no apologies, never offered me credits, a discount or faster shipping to rectify the problem. It has now been over a month since I needed new work shoes, my current ones have worn through the bottom and my feet are killing me. I feel badly for anyone just starting a new job needing non-slip shoes and are unable to work without them and those that had to go out and buy a pair somewhere else while waiting. I'd love to include a photo but I am once again waiting for them to send out my shoes.

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