Silver.com

Unprofessional and rude and didn't help me even though I gave them a cut and dry case with multiple disabilities and a history of being fired from jobs for my brain disease. There's no excuse to lead me on and $#*! me over like this

Bought 10oz with BTC, excellent service, the whole process was very smooth, I will order from them again. The overall review on this site do not reflect the professionals I met on the phone and via email.

On 3/16 I placed an order with Silver.com. For 4 weeks I did not heard from their team. I contacted their customer service a couple of times inquiring information about my order. The company responded that they have part of my order and are not sure when they'll receive additional quantity of that same product and be able to ship. Also, it was mentioned that once the product is available, orders would be fulfilled in order of receiving (I am hopping that I'm on top of their list, as they have partially my order). At this point, I am very disappointed and wondering will my order be fulfilled at all and when. Also, why the company is not responding with information to customers with open orders for more than 5 weeks, and is being very vague about information related to deliveries.

Placed an order for 20oz in bars came lighting fast, did not require a signature so not sure on customer service replacing something that didn't come, will do business again. Would like a letter of authenticity but not hard to tell of silver is silver.

I should known it would be nothing but trouble since day one when I placed my order there website gave me no confirmation number for my order. After a hour on hold a two emails I found out my order was in fact confirmed. And mailed my check the same day.Silver.com says my check wasnt recieved for 2 kilo bars after silver went up 20% after purchase. I only found this out through my own inquiry, never recieved any notice at all from silver.com. And wouldn't let me pay by credit card. They either oversold there inventory or wouldn't honor the price I had locked in and paid. This is B. S.! They Said I could reorder at new price are they serious? This is also B. S. because the have none in stock! Sent in orders to sd bullion, bold precious metals, monarch, and other no problem what so ever! Through back and forth with the most unhelpful service reps I found out this is a jm bullion company, no wonder I'm getting screwed read there reviews they are just as bad. Idk how this scam artist are still in bussiness. Never do bussiness with these people they are more than willing to take advantage of you and the current situation. SHAME ON YOU SILVER.COM

I received a confirmation email that my order had been processed and they would let me know once shipped. I was very excited about the order as this was my first time purchasing silver. It clearly stated that a signature would be required and that I would be notified as soon as my order shipped. I was happy to know this because I did not want my significant other knowing that I made this purchase. Well, surprise surprise. It arrived with no notification that it had shipped. No signature required. And who do you think opened the package? Total disappointment in the whole experience. Now instead of enjoying my purchase I'm spending the evening having to explain my purchase. If you do not have a locked mailbox I highly recommend checking your mail as soon as it arrives. God forbid it gets lost in the mail...

I placed an order and paid for it, took 22 days to come, allso no signature required to pick up my order, they sell stuff not in stock so you have to wait, it finally came but if your gonna buy go to mony metal mgmt as they lock in your price the moment you buy, you allso get a certificate of authenticity and must sighn for order, you may save a buck or 2 but not worth the hassle as the company takes your order and after that no real contact till it finally shipped, the bar i ordered was new and undamaged and what i orderd but there customer service is lacking.

I open 8-10 windows to compare pricing and Silver.com is hard to beat most of the time. The only exception would be if a buyer is looking for a very specific item.

Customer service is non-existent at this company. In addition to non existent customer service they are price gouging in a time of national emergency and a global pandemic in my opinion. Truly UN-AMERICAN!

Ordered a skeleton and was given a tracking # was told it takes a long time it was coming from China. It got to New York then went to Puerto Rico. When I contacted them they said it had been delivered.

I bought two 100oz bars from Silver.com which were shipped via the Criminal USPS. The bars got to the closest Regional USPS center to me and then the box was then shipped back to JMBullion's WareHouse in Nevada. Silver.com is merely a Front for JMBullion, with a phony address (just a mail box in strip center). I was told the box was empty when they got it back, but I can't confirm, but IT was NEVER delivered to my Local USPS hub/town for delivery to me. But Silver.com said that I had received it. So in essence, the took my funds (near $4K) and never delivered my silver. They Had NO signed receipt by me, which means they were LYING. I had to spend about 60 hours Suing them to get my money back, which took me MONTHS. Don't was your time with JMBullion & it's front company, Silver.com.

My check took 3 days to get there. By then they were out of stock is my guess. It was another 3 weeks to get my product. By they Pl dropped well over 125$ plus. Make me wonder if it would of gone up then what would of happened. The bar was not securely packed. I had to money it around to get it back in place. It did come needing to be signed. But the carrier signed and just left it. That is usps fought. They make me mad. They sign for everything and when I call... they Claim covid. Shocking to me was the shape of the bar in the assay. They may not be there fault. Rest of my bars are flawless in assay. This being my first englehard it may be expected. I did google others, and mine is in the worst shap. Plus, it does have a good serial number... little hard to read, but low mintage number. I would agree with one other on here. Use your Credit card. It was a good price for this bar, besides a few on ebay in live auctions. I can live with it. I may stick to pamp. Better sealed, condition always mint from many sites, and cheaper. I never called them. I did send one email. I know thier purpose for me now. Get bars you can wait on, be market up, and most be cheaper then other sites. Over all a 3*... or a c+.

Protect yourself and do not wire funds to this company. Wired money, 2 days later order was not processed. Called company claimed and they did no receive funds so order was canceled. Called bank to recall wire, 14 days later still waiting from money to be returned. Bank has started an investigation. DO NOT WIRE, use credit card and you will have a quicker response to getting your money back.

Do not trust Silver.com or there parent company JMBULLION. Unless you like buying precious bullion from a business that operates out of a college dorm. Look at ceo Michael Whittmeyer's Facebook page. Scam to fund alcoholic poker habit.

In August of 2015 I made a purchase from Silver.com using my credit card. Everything went great! I give them 5 star service when I used my credit card. The order went great, the delivery was fast and I picked up the delivery at the UPS shipping center, this was due to the fact that I was working at the time UPS would attempt to deliver.
Things went so well on the purchase that I decided to make a second purchase. I made the mistake of trying to save a few dollars on the following purchase by paying Silver.com up front with a check, that was my mistake! Once Silver.com had my cash in their pocket, delivery became my problem according to their new policy. That was when I received 1 star service.
Im not saying dont purchase from Silver.com, I have researched and they do have the lowest prices. Im just warning you to use the protection of your credit card when making the purchase. You can get all of your money back if the product does not end up in your hands.

Below is the communications I had with Silver.com, read closly.

Silver.com *******@silver.com Jul 28th

Hello Kevin,

We have received and deposited your paper check payment. Please allow three to six business days for the funds to clear, depending on your ordering history and type of check. Please note that we cannot confirm when funds clear, and only receive notice of bounced payments, thus the holding period for ALL paper checks, including money orders and cashier's checks.

What's Next? As soon as the payment clears, we prepare your package and notify you as soon as your order has shipped, typically within 1-3 business days.

We will continue to keep you updated on the status on your order, or you can check the status at any time by visiting the My Account page.___________________________________________________________________

Junkmail Mail *******@gmail.com Jul 28 (3 days ago)
To help
Remember when shipping, I will have to go over to UPS or FedX and pick it up. I will not be home to sing for it._______________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
On Wed, Jul 29,2015 at 10:37 AM, Help *******@silver.com wrote:
Hello,
We appreciate your attention on this matter! Your order is shipping UPS 2-Day Air. If you need to alter the shipping method, you may do so for an added fee within the next 72 hours.
--
Thanks,
Txxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday_________________________________________________________________

Junkmail Mail *******@gmail.com Jul 29 (2 days ago)
To help
I dont need to alter the shipping. UPS wont let me pick it up from their local office without you (the shipper) approval. We did this on the last shipment and it worked fine.__________________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
Hello Kevin,

We appreciate your response! Unfortunately, we can no longer allow orders to be picked up at UPS locations. This is a security measure we must take to protect customers and ourselves from fraud. We do apologize for the inconvenience.

If you need further assistance, please contact our support team via email, Live Chat, or by telephone at *******223. Have an excellent day!

--
Thanks,
Txxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday___________________________________________________________________

Junkmail Mail *******@gmail.com Jul 29 (2 days ago)
To help
We just did this four weeks ago with my last purchase so I know we can do it. I will take the attempted delivery notification to the UPS Customer center on Ave., there I will show my identification and sign for the package there, just like last month.
I will not be at my house for delivery. If I cant pick the package up at the UPS Customer Center, it will then be returned to you after three delivery attempts and I will ask for my money back. I know that we can do this again. Please forward this to a supervisor.
Thank you__________________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
Hello Kevin,

Dear Kevin:

Thank you for your email. We understand that you may have done this in the past, but as of a recent change to our policy (in place after your last order) we will no longer allow any pickups at a UPS location. This notice was listed as "No will call" within the final order page during the order process. This is due to fraud and there is no way around this policy now in place. There would be cancellation fees to cancel your order. Because you paid via check, we are able to change the ship to address to any location (including a work address or po box). If you are interested, please advise. Otherwise, an adult must be physically home to sign, with no exception.

Please advise how you would like to proceed.

--
Thanks,
Axxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday__________________________________________________________________

Junkmail Mail *******@gmail.com Jul 29 (2 days ago)
To help
Please send back my money as soon as the check clears and I will buy elsewhere.
I'm sure the order has not shipped
UPS will try and deliver the package three times before returning the shipment back to you as undeliverable.
With my check, I sent a letter stating that I would have to pick the shipment up at the UPS office, you should have sent the check back immediately.
Thank you, sorry it couldnt work out for us.

Most of the people who order are at work when UPS delivers and cant have it delivered at their work._____________________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
Hi,

I have sent your order over to billing to be cancelled. We will send a refund as soon as the check clears. I apologize for the inconvenience.

--
Thanks,
Mxxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday____________________________________________________________________

On Wednesday 2015 07 29 I called Silver.com and spoke with Mxxx, she clearly understood my position and asked me to call back on Friday to speak with a supervisor.

On Friday 2015 07 31 I spoke with Cxxx; Cxxx stated to me that my instructions on product delivery that were received with my payment go to a payment processing center. At the payment processing center any instructions or forms are of no concern to that branch of the company, they are strictly involved in payment processing.

Silver.com was glad to keep $35.00 of my money for canceling an order that they had no ability to put into my hands.___________________________________________________________________

Hi Cxxx,
We spoke by phone on Friday 2015 07 13, we discussed the issue going on about getting purchased product from your hands and into my hands. Because of Silver.com not allowing me to pick the item up at UPS, my money was on its way to being refunded.
http://www.krcrtv.com/news/local/ups-driver-arrested-for-theft-of-thousands-in-gold-silver/*******
I assume this is why you wont let me pick the item up. I think Silver.com made a hasty reaction.
Anyway, I wrote check # 2873 for $1104. 35 on 2015 07 24. The check cleared my account on 2015 07 28. It is August 15th now, can I get my refund please.
Thank you

It cost me $35.00 to receive no service from Silver.com. This is because I checked a box when making the purchase, so I was told. If you use your MasterCard, Visa or American Express to make the purchase, Silver.com checked there box so if the product is not delivered to you, you get all of your money back. Again I will remind you that I received great service when I used my credit card. Im cautioning you about using you own cash on such a purchase.