SimonMed

I went in for a procedure 7/03/23. The receptionist and billing person were rude and didn't know what they were doing. Overcharged me almost $300. Almost 4 months later and no reimbursement. Have called the billing department 6 times. Rude-can't speak English. I'm so disappointed that SimonMed would take advantage of sick people. Will never go there again.

Since my PCP sent them a referral just yesterday at 3 PM, within less than 15 hours, I have had six texts and five phone calls generated by the Simonmed system. I understand they run a business and do not care about patient privacy, calling and texting nonstop from various numbers. That does not include emails. After I scheduled my tests today, their system generated a phone call to prepare them. It's nice that they use technology, but it seems they have 0 control of their algorithms, bots, and system overall. I am submitting a complaint to FCM and Consumer Protection Bureau his hustle is not acceptable.

My experience at SimonMed was absolutely terrible. I had an appointment scheduled for 6 AM, but it was changed to 6:30 AM without any prior notification. To make matters worse, the doors were locked until 6:30 AM, leaving me waiting outside. Frustrated, I called the appointment phone number for assistance, but I was disconnected four times. Finally, at 6:30 AM, the doors automatically unlocked. As I entered the office, the receptionist nonchalantly mentioned that they had no control over the doors. I found this response quite dismissive. When I was called in for my MRI, the technician rushed me, saying we needed to hurry and get started. Fed up, I informed him that I had been waiting outside since 6 AM for the doors to open. Their response shocked me as they said they had been there before 6 AM. I was appalled by this lack of empathy. After this experience, I will never go back to SimonMed.

Got there at 6am but got up at4:40.45 degrees outside and paid 3 tolls! Front desk told me they dont do that test and they had called to let me know. She basically said am lying. Tried to show her proof on phone.they Even text to remind me of appt. Front desk person rude! Same thing told to couple in front of me. Put blame on scheduler but scheduler denied getting complaints from them.Told to go elsewhere for that type of test. Called HQ number listed online but none existent. Trsfd to "complaint " dept abd forced to leave message because not present. Highly doubt i will get return call. Tell everyone you know never to use their services

I recieved a CTA with contrast. After going through procedure, nurse said the timing of the cat scan machine was off. And did not caputure necessary information. She suggested I go through the procedure a second time. With radiation and contrast risks, I decided not to try it a second time as there was no guarantee the same error would not occur. I heard the same thing happened to another patient a week earlier. I was not charged and I would not recommend SimonMed.

You cannot get an xray scheduled. They will only do walk-ins for xrays. But that typically means you will have to wait way too long (two hours or more based on my experience) to finally get in. Happened to me again today. I expressed that concern at the front desk, and the gal said not to worry, she would get me in. I promptly received two texts saying I was scheduled...blah, blah. So I started waiting. Two and a half hours later (the gal looked directly at me every once in a while) I finally looked at the two texts again and saw that each had me scheduled at two different facilities other than the Buckeye location I was at. So I went back to the counter, told the gal I was confused. Turns out she was. Who are you, she asked. So we had to start all over. Anway I finally got in, but then they couldn't do the xray because the order was for "the wrong ankle."

They Demanded immediate payment for services. Overcharged me 3x the cost. It's been over 2 mos with no refund yet. What kind of business practice is this?

Been to many of their facilities for different imaging. This time, MRI has been cancelled 3 times (of course after I've driven there!). Today (3rd time) was jabbed by tech 3 times in each arm to get a vein for the injection for the MRI. After unsuccessful, I pulled the plug and left. Will NEVER go to one of their facilities again! (I think today was the "weekend help")

This review is for Simon Med as a company, Not just the location. My doctor prescribed me two imaging studies, and since my deductible was not met for the end of the year, I decided not to schedule in December and wait till January which was OK with my doctor. However, Simon Med did not stop calling me, texting me for the two 2 weeks preceding my call to have them stop, and I chose a different provider. Their persistence and badgering and calling is ridiculous for medical company. They seem like they are desperate for business, which is never good for medical business. Maybe treating your future patients like adults might bode better for you. I will not be badgered into using you.

Excellent customer service, very nice attention at SimonMed on 208 west Oak st Kissimmee Florida, Excellent Tim work, and We need more employees than Vanessa G at the front desk, thanks SimonMed

I get a call from SimonMed that I need this appointment so I schedule. When I get to the appointment they say I need the form from the doctor that requested this and the dr office say they faxed it.

My experience with SimonMed Imaging has not been good in any way. I was scheduled to have an MRI at the Scottsdale location with sedation. I requested that my wife be present up to the point the exam took place. The tech would not let her go with me which in this case further delayed the process as I was going nowhere near that machine before being sedated. I repeatedly asked for my wife to be present and was denied. I requested a restroom break and was taken down several halls and told by the tech she would be right outside waiting. I exited the restroom and there was no one anywhere looking down any hall. I was lost! Finally, I saw a man and told him I was looking for the tech and he helped me find her back in the MRI room! After this big corporation experience of poor communication and insensitive and indifferent staff, I would not return here. The experience only heightened my anxiety and frustration over what should have been an experience conducted by caring individuals. That is not how this experience was handled.

My Doctor has now requested a CT scan so I made the appointment. I select the text link & fill out the forms. Then I receive phone calls that I need to make an appointment! I said I already made the appointment when I received the text request. The representative acted as if I never made an appointment even though it was showing online. Then he said he found the appointment for the wrong test. Now I had filled out all of the forms online already, but he proceeded to ask all of the same questions I already answered. It appears there is a clear lack of communication within this organization. In addition, the phone representative did not listen to what I told him. Clearly English was not his first language but that should not inhibit him from listening to me! I am not impressed with another contact with SimonMed Imaging. I will request options from the Doctor in the future. It feels like we are just a number that adds money to the big corporate bottom line!

I have been sitting here for close to an hour. It's been 45 minutes and she still has not checked my son in. She makes all of her patients stand there while she does absolutely nothing on the computer because what have you been doing besides not checking my son in tech Multiple patients standing here posted here for a very long time. Trying to check in before they would even acknowledge them. They're disrespectful rude always had problems with this place. I don't know why I continue to have to keep coming back here qualifications to work here is if you are an $#*!, you are qualified.

I don't even know where to begin! SimonMed is a nightmare medical practice! Their billing practices are atrocious, lazy, and unethical, and that's not even their worst problem! They flat out lie to their patients about so many things. They do not return calls, make it impossible to talk to supervisors, make promises they can't keep, and cancel appointments all of the time because of their failures to operate properly. There is absolutely no follow through on anything! They can't be trusted and should be shut down!

The moral of the story: do not pay them before you verify their filing of your insurance claim! If you do, it is very difficult and time consuming to recover any over-payment.

I made the mistake of paying the bills whenever SimonMed asked. They filed claims with Medicare such that Medicare payments were minimal or zero. After my inquiries Medicare reviewed the claims and payed their part. The result: I over-payed SimonMed more than $800 - they recognized this debt but for 2 month I am unable to get any refund. Every time I call the answer is: we are processing it and it will be another 45 days.

Do not pay them up front. Wait for your insurance to send you a detailed explanation of your benefits. I paid Simon Med directly on my visit. My insurance ended up covering 100% afterwards, so I was I was supposed to get a refund, but Simon Med never told me that my insurance also payed them and covered the cost. Luckily, I found by accident on insurance records that I am owed this refund from Simon Med. I have been trying to get the refund since July 2023. I have heard so many stories and excuses from the customer service representatives, but I have not seen my refund. They have said things like "we sent it in August." Or that "we will put back on my Credit Cart. You will get it but at the end of the week." You owe us money" etc... Shameful. They would have never let me know that I have a refund. They would have never let me know that my insurance covered the cost. It saddens me to say it, but Simon Med is a company that steals its patients' money.

My doctor had the great idea to change diagnostic company why I don't know. Anyhow, I went to the Bruce medown location.‍ I walked in there the front people were cordial and nice. When my name was called by the tech…immediately I felt a very bad vibe. She had a horrible demeanor and went I was changing she told me "hurry up I need to do my job" in a very bad way…not make a long story short. She was unprofessional, rude, unethical. The rudest tech I have ever encountered. I will definitely will tell my doctor…she made a bad change.

I walked in filled out the forms for my mri
They called me in immediately, I was very impressed fast and friendly, waited about 8 business days for results. The dr spent a good half hour on the phone explaining my results in detail not rushed at all. I'm very happy and would refer. I'm from Canada

I had a CT scan done and requested Self Pay the morning of the appointment at check-in and also in the online paperwork completed the previous day. The Self pay is $175. I was instead charged $272.63 which I am guessing is the deductible for my BCBS. I have called numerous times to have this corrected and am given a different explanation every time! I have done a dispute with my credit card company for the $96.73 overcharge as a last resort.
Ridiculous billing practice!

Differently the worst Medical company you would use for Imaging.

Tte reason for this review is to make you aware of the total incompetence of the people who work there as trying to schedule appointments is nearly impossible as for example it took 8 phone calls as the call center either cuts you off or hang up on on you as the don't know how to transfer to the proper department.
Poor customer service and rude rudeness is what I received.
In conclusion I would never recommend this company for medical imaging,

Jeff Pordes
Scottsdale, AZ

I overpaid for an MRI in April. This is July and I just called to find out where my $215 was. I was told it will be another 30-45 days. This is complete rubbish. Why can't I get my $ back. Please don't go here. This company won't do your scan without paying upfront. Use Banner Imaging or Smiles. Simon Med has been such a nightmare.

It is impossible to schedule an appointment online for anything slightly unusual, it is nearly impossible to complete your paperwork online (which is okay because they usually can't find it even if you do manage), they are always at least an hour late for any appointment, and the front desk staff simply does not understand basic patient privacy rules.

I went for my yearly mammogram at the Queen Creek Simon Med a month ago. I had an additional issue so I was told to reschedule, which I did there, and they said they would get an order for the additional testing from my primary physician. One month later, at my appointment, they have no order. During the month I received uncountable texts and emails regarding the appointment. I filled out all paperwork online. Not once, did I receive any notice that they did not have an order. They were able to contact my primary by phone who was willingly to provide a verbal order, but, by that time, the testing person was gone. Result…I have to reschedule, yet again. I tried to get in touch with the facility manager to no avail. Terrible situation and I would not recommend this facility to anyone.