size

Worst site I've ever used. STAY AWAY. RED FLAG! Nothing works on website after you've 'ordered', app doesn't work, you can't track anything. I used web chat who said order was still due to be delivered next day. Later that day email stating its been cancelled as they couldn't find the item. How are you selling stuff you don't have? Absolute sham of a company

Items missing from package, package untouched not broken or open in any shape or form. After discussing on phone, quoted are pickers are tracked? ( please explain how?) and i will have to take it up with royal mail, Once i ve received a claim form. So for the cheapest item in my order wasnt there and yet they try and palm it off on to royal mail. ( which i work for) rude and not very helpful... wont be shopping here again.

Disgraceful from size waited over two weeks for my clothes sent emails asking where it was but nothing back had to call first time got through to someone they just stayed silent and then just hung on me then second time got through to someone but all they could say it's out of stock no apologies or and type of compensation. They sent me one item of clothing but wasnt even what I had ordered. Did buy from size before but this is the last I ever do that absolutely shocking experience. Would give zero stars if i could

If, like me, you were tempted to purchase from overseas (I am in New Zealand) then I would suggest don't. Shipping always takes 4-6 weeks and of the 3 things I have ordered, the shoe boxes have always been crushed so bad which can be a real pisser if you are looking at collecting like I do. They charge 28.99 UK pounds for the the slowest shipping company imaginable. They really should look at using a decent courier company like Fedex or DHL that can deliver anywhere in the world in under 5-7 days, 4-6 weeks is totall unacceptable in this day n' age. Up your game Size?, you're a massive company, do right by your international customers!

Every time I have been in this shop, the Size in Cambridge, it seems to be run by a bunch of rude people who don't care about their job, been in a few times where they all seem to just be on their phones. One woman in particular had a horrible attitude. Customer service is very poor. Had a bad experience in that shop probably a year ago and so did a few people i know, swore i would never go back but did today. And you can probably guess how that went. Such bad organisation and awful customer service!

Had so mamny orders cancelled, lost, damaged, sent used goods, damaged good that I have lost count. Even their executive team are shocking at resolving issues blaming customers for not understanding how they work. They are the single worst retailerfor trainers

Shoes arrived arrived ahead of schedule. I ordered 3 pairs of the Adidas Centennial 85 Low (all colorways). Items were double boxed, but could have been packed a little better. Package looked like it was tampered with. Also, SIZE? Sent 2 different tracking numbers. The USPS number was incorrect. UPS handled the delivery. Minor issues, but I would purchase from them again.

Do not order from this website and stick to places like JD. They do not honour their word despite me having emails confirming they will honour 20% NHS discount and now I hVe received the item they are denying it. Proof attached!

I received fake Vans from this retailer.

I have owned dozens of pairs over the years and currently own about 25 pairs of Vans so I'm very familiar with authentic Vans.

The shoes have uneven stitching that's coming apart in places, also the fabric was much more thin and flimsy than normal. The branded insole had a patch that was glued down over the original insole, which does not have a Van's logo on it.

These are 100% fake. I reached out to the sales rep to get a certificate of authenticity, which of course they can't offer. They want me to ship the shoes back at my own cost ($30 to ship back!) so they can validate them.

Why don't they validate them before they ship? All the top retailers do this. I guess I'll be sticking with Goat from now on for all my Vans...

Very disappointed.

Same as a few of the other reviews. Won the raffle, they took the money and then they never delivered. They are now saying out of stock (raffle win!) and will refund my money at some point.

They didn't even inform me they had been cancelled I had to email them to find this out.

Absolutely sheet company and sheet Coustomer service. It's been about 4 times I've been won on raffle and after few days they'd send me a mail something wrong u can't get ur show and there is no explanation and been rude to me and I don't recommend to any body and it's a such a big shame for big company like that cos nobody answering and nobody available shame shame shame on size absolutely sheet company

After searching for this specific colourway of Puma Palermos in a size US4, I found them on Size? And decided to give them a go. Unsure what it takes for customer service to reply to an email. I tried contacting them 3 times as I recieved an email saying that my order was cancelled and refunded despite it already being in transit to my address. After about 3 weeks I received my order and it was the wrong shoe and size and the invoice is a totally different order. Still waiting for a reply and now I can't find the original shoes anywhere worldwide in my size. And I'm stuck with these ugly shoes that are 2.5 sizes too big. At least I got my money back but am still waiting for answers...

Advertises products it doesn't have in stock on it's site, takes payment, doesn't fulfill order, doesn't tell you they aren't going to fulfill order. To date hasn't refunded any money.

Absolutely shocking customer service. I placed an order on 21/09/2020 which was expected to arrive on 28/09/20. I have still not received this order and it's pretty much 06/10/20. I have sent numerous emails and nobody is able to commit to when my order will arrive nor can they offer me a refund. I contacted Size via phone call earlier tonight and the assistant sounded very helpful and stated that it was likely I would get a refund only to then receive an email stating this was not possible. I have not received the goods and am due £207. I am now in a limbo with the order apparently being stuck at the warehouse and needing my money back which isn't looking likely in the near future. Highly recommend to stay clear of this company. I have ordered several times previously with no issues I have no intentions to order from this company ever again due to the terrible service received.

Ordered socks and a pair of trainers. As soon as I placed the order, it's says in the description it's only 3 individual socks not 3 pairs. Emailed customer service to cancel the socks order. They emailed me back assuring that I will get 3 pairs not 3 individual socks. After 9 days of purchase, I have received 3 individual socks and my trainers and other items were out of stock!

Called customer service, they said they are sorry and asked me send the 3 individual socks back and they will refund me. And will they apply 10% on future purchase!
Are you being serious! I will never ever shop with you again.

Such a poor customer service. Avoid.

Do not order! Robbing c. U. n. T. s. I ordered a bag it was taking too long to arrive so I cancelled it, I got 2 emails saying the requested it back from Hermes, parcel arrived empty! Now they want some f form to fill in so they can investigate it!

Cancelled an order and they still sent it to me. Avoid these incompetent crooks like the plague. Untrustworthy liars.

Ordered to be sent to store for collection but no one bothered to call me to say it was there and I had to chase customer services to get them to find out what had happened to it, only to find out it had been sitting there for nearly a week. Poor service

So I ordered 3 pairs of trainers on Wednesday the 30th of November 2020, I have been waiting 5/7 days for the standard delivery at this point. I called up customer service letting them know I have an important occasion and I need to know whether I could have these either delivered sooner or changed to click and collect as I was willing to grab these from a store with stock and go out of my way, this company told me there's nothing they could do even if I made a mistake on the billing address/personal details and that they would not be able to make any amends to this so I said never mind (bare in my mind my billing details are correct and personal ones too) I'll just wait the full time of 7 days. I woke up at 6:30am the next morning (the 6/7 day) after the call (5/12/2020) and placed a new order for click and collect (so called premium click and collect) I called up ensuring I would be able to grab my item as I clicked the Camden branch which I thought was telling me in other words we have the stock because it popped up under my options, would you believe these people said you should expect to receive these by Thursday next week latest (10/12/12) and even though I clicked... click&collect I still had to wait the customer service lady even had the audacity to say I should have went to the store not even knowing whether I was able to even walk, very inconsiderate if you ask me. I have also just looked at different reviews and I am also one who regrets not looking at the reviews first but considering the fact that this is supposed to be a well-established company which everyone in the UK has probably heard of I did not. Question: Why is this company still around I am sure there are plenty of new and up coming shoe business that would love the recognition they have and probably would offer more up standard customer service... they have no solutions for customers no alternatives it really baffles me and I still feel unsatisfied because even after I post this review it feels like nothing will be done... Can we stop supporting businesses like this please they are just takers honestly they are not giving nothing back other than products. Why are they still around there customer service is only good for small talk.

My order numbers:

910**************

Size?! You have the worst customers service rude and unhelpful never will I buy again if anyone is buying limited edition trainers I wouldn't buy them from size?! Very unreliable

They are advertising products they do not have and taking peoples money borrowing it for a couple of weeks then paying them back, its a scam they have going pit items on sale they clearly do not have( i know a buyer from jd sports) he knew no one had these trainerswhen i placed the order and guarenteed me i would not get them, size is part of jd if he knew this why are size still taking customers money, never even recieved a email or anything to apoligise or to tell me my order was cancelled nothing at all until i chased them up today 10 days after order somebody really needs to look into this as they should just use banks and pay interest if they need to borrow the money!

This company is a disgrace took 2 orders from me for 6 pairs of trainers. Had to do a second order for a pair in different size as first order was refunded to paypal minutes later with no explanation. (Later found out they were out of stock, yet took my money and my size still on website) was told website is not realtime! Second order was accepted but now tokd that they also out of stock but i may get them if i wait up to 3 weeks! Ha ha, what a joke. None of my trainers were delivered as per email promises. Rang customer services to be told that 5 of the 6 are either out of stock, low in stock (cant promise i will get), might get back in stock. These trainers are still being advertised in my sizes on website 3 days later even though you dont have them to sell. She managed to refund me for one order of one pair but the big order she couldnt cancel immediately but would send email to warehouse asking to cancel, but should be done later the same day. 3 days later ive received nothing and emails to you are being rejected or ignored. Aparantly they have 3 weeks to fulfill order! Please contact me to sort otherwise i will report you to trading standards.

Paid shoes which weren't delivered.
Deliverer has signed with my name (long before Corona) and "forgotten" to deliver the package.

Deliverer DPD already has the information that it is not my signature and that I have not received the package.

Size? Only has to contact DPD for compensation. Only the sender can do that.

Answer to my review:
I should contact via Facebook. With my Facebook message history to size?, I can write a book

They can't help or they don't want to.

Size Germany: Can't or do not want to help. Refers to UK customer service
Facebook Support: Can't or don't want to help. Refers to UK customer service
Customer Service Size Official: Can't help or don't want to.

Update 07/10/2020
Email response from customer service

Thank you very much for your email.
Unfortunately we cannot help you here
Please ask "order. Authorizations ***" and they will help you.
Sorry for any unpleasantness.

Best regards,
Size? Customer care team

If I contact order. Autorizations*** I get the answer that PayPal is my contact person. PayPal can't do anything for me because the package has been shipped.

No one of this company is only partially ready or able to hear the facts and search for a solution!

If size? Has to wait 5 months for a payment - what happens? In this case the customer has the financial damage, that seems to be
No problem for size? - I'm only a customer

No goods received and payed money for nothing!