• Skims

Skims

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Overview

Skims has a rating of 1.2 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skims most frequently mention customer service problems. Skims ranks 107th among Underwear sites.

  • Service
    15
  • Value
    17
  • Shipping
    19
  • Returns
    13
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
20
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After reading how bad their customer service is I didn't bother to try to return.
How would you rate Skims?
Top Positive Review

“Can't wait to try more products!”

yasmin b.
10/4/21

I purchased a Skims bodysuit from Selfridges for the first time. Overall thoughts: - great quality - fairly pricey - very minimal style - easy to get in UK For more detail, watch my full video review!

Top Critical Review

“Hilariously small items”

Jenny W.
11/1/23

Returns are almost impossible and item sizes (specifically cotton rib tanks) run hilariously small. I regularly shop Express/Nordstrom/Abercrombie/Ann Taylor and am usually a size medium. Skims tanks are so short and see through - their XL size is like a super-crop. I've received higher quality items from TEMU or Shein lol. I like Good American items but Kim's Skim business is seriously ~SKIM~ping on actual material and quality.

Reviews (35)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user jennyw412
1 review
2 helpful votes
November 1st, 2023

Returns are almost impossible and item sizes (specifically cotton rib tanks) run hilariously small. I regularly shop Express/Nordstrom/Abercrombie/Ann Taylor and am usually a size medium. Skims tanks are so short and see through - their XL size is like a super-crop. I've received higher quality items from TEMU or Shein lol. I like Good American items but Kim's Skim business is seriously ~SKIM~ping on actual material and quality.

Products used:
Tank tops

Value
Shipping
Returns
Quality
Thumbnail of user krystlej11
1 review
5 helpful votes
April 24th, 2022

I purchased the SCULPTING THONG HIGH WAIST… I was so excited, until I tried it on. I doesn't sculpt any part of my midsection. It's smooth because of the material, but I wasn't expecting to still see the rolls I was hiding. The hem on the top came apart. The material was cut as if someone cut up a pair of support stockings. I hate I can't return it. I have to go out and purchase something else. I was hoping for good results, but very disappointed.

Products used:
SCULPTING THONG HIGH WAIST | SIENNA × 1
SIENNA / L/XL

Shipping
Quality
Thumbnail of user aw648
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Made this purchase because it sounded to good to be true. Turns out it was worst than a lie, the product was so bad I felt I had been scammed. Bought a pair of panties that were so bad I felt I could have gotten better quality at a dollar store. One side was smaller than the other, just poorly constructed. After reading how bad their customer service is I didn't bother to try to return. Wrote this review to try to save someone else from wasting their money 😢

Value
Shipping
Quality
Thumbnail of user anotherp
2 reviews
6 helpful votes
March 29th, 2021
Verified purchase

I wish I could say I love the items but never received them. The items were shipped through UPS and handed off to USPS Mail Innovations and held at a local USPS facility (supposedly at my request) but the tracking number was not in the USPS system so even if I wanted to go pick it up, I didn't know which post office nor would I have had a tracking number that they could use to locate the item. I don't understand why a new company like SKIMS would take a chance on a JANKY second rate mail carrier. Makes no sense.

Tip for consumers:
Lobby company to choose more reliable shipping carrier

Products used:
Never received

Service
Shipping
Thumbnail of user uniqueannasarna
1 review
0 helpful votes
August 7th, 2023

I was very excited about my order but…. Unfortunately
My leggings ripped on first day of wearing them and for paying so much I expected higher quality.

Thumbnail of user bezim
1 review
2 helpful votes
July 6th, 2023

Horrible service they don't want to go out of their way to help, I have a return and they provide a return label but the merchandise Never made it back to them. UPS will not accept a claim from me. UPS needs the claim to be submitted by SKIMS but they are not willing to do that and they are not refunding for the merchandise that I shipped them. Horrible horrible service will never shop from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenl927
1 review
1 helpful vote
September 13th, 2023

Order #SB*******

Not happy at all, i returned 2 items with return label provided, I keep getting the run around about how I need to call USPS, now UPS. They tell me I need to contact seller. Basically package never got to them even this says delivered on UPS and skims is saying they haven't received, how is this my problem when using there return shipping label, this is super frustrating. Tired of reading the automative emails, I just Guess I won't be getting a refund nor do I have the items. Very disappointing. Not happy at all with skims. Don't order from this company!

Thumbnail of user adriennem174
1 review
0 helpful votes
December 1st, 2023
Verified purchase
• Updated review

I received two last night from their sale. They are beautiful and the material is so soft and stretchy. The shirts appear well- made. My review is for their sizing. It is way off. For ref I am 5'4"and 108 pounds. I read many reviews before ordering. I am a small. Based on reviews, they run pretty small. I actually ordered X LARGE which was so funny to me. Well, they are a normal size small. No way are they an XL. I am lucky i can even wear them, as i believe theyre a Small. I think a heavier woman should not buy this product, it will not fit.

Tip for consumers:
My 2 t shirts were final sale, so im glad i can wear then,

Products used:
T shirts

Service
Value
Shipping
Quality
LOVE THE COTTON RIB BOXERS!
June 14th, 2022
Verified purchase
• Previous review

I just received them, have wanted to try any of the boxers for a long time. I did read reviews first, which led me to believe I should go up one size. Glad I listened. I am always a Small in everything. I'm 5'4" and 110 pounds, for reference. I bought MEDIUM cotton boxers and they are a perfect fit! Small Wouk's have been to small. I also got the matching cotton rib tank but in a Small, using their size chart, and it's fine. I'm 32 C on top.

Tip for consumers:
Size up one size in the cotton rib boxers! I’m a small but I got medium and it fits perfectly.

Products used:
I bought the cotton rib boxers and matching tank top.

Service
Value
Shipping
Quality
Thumbnail of user simonap16
4 reviews
14 helpful votes
October 8th, 2020

Please keep away from this products. The quality is so poor! I won't buy anything anymore from them. You will watse your money and time.

Thumbnail of user sbecq64
1 review
4 helpful votes
October 2nd, 2023

Skims I cancelled my order why do I still have to pay Klarna for it? Literally stealing money from people, Great!

Worst customer service ever.

Thumbnail of user ceciboom
1 review
1 helpful vote
October 31st, 2023

Charge me for what I had cancelled in 16 minutes wrong order but no customer service,
No phone number
Wrote emails one response which made no sense don't waste your time buying from this company. Please read reviews of customers in all sites it is terrible. Lesson learned

Tip for consumers:
I love the title of company.
skims and totally rhymes with SCAMS
Or SKAMS!! No wonder Kandrashian is a billionaire cause she was a Scam to begin with .

Service
Value
Shipping
Returns
Thumbnail of user gwhite.cj
1 review
1 helpful vote
November 14th, 2023

I ordered from skims had to return its been a month now and no refund that don't have customer service so you can talk to someone just a # to text that keeps giving me the same generated message I will never buy from them again there's better products out there that actually take care of there customer.

Thumbnail of user yasminb32
60 reviews
27 helpful votes
October 4th, 2021
Verified purchase

I purchased a Skims bodysuit from Selfridges for the first time. Overall thoughts:
- great quality
- fairly pricey
- very minimal style
- easy to get in UK
For more detail, watch my full video review!

Thumbnail of user amyb46
2 reviews
7 helpful votes
November 25th, 2023

Quality was below average and fit was very poor. My typical underwear size is large and I ordered medium because reviews said they run large. They stretched out within an hour (unheard of for microfiber stretchy fabric!) and were shapeless and all over the place. Because they were underwear, I had to throw a $20 pair in the trash after one wear. I returned everything else in my order because the fit was terrible for everything. I was also charged a fee for returns, all because THEIR sizing was terrible and far larger than industry norms. Tons of money wasted for nothing. I'm out about $40 for shipping, trashed undies and loss of the discount for buying 3 pairs, with nothing to show for it.

To top it off, you can't leave a review! My guess is, they only invite a review if they know you love the product. Most reviews are positive. Horribly deceptive and fraudulent to censor negative reviews.

Thumbnail of user brittanyn110
20 reviews
15 helpful votes
December 18th, 2021

I personally think the SKIMS underwear is nothing different from what you can get at any underwear brand. However, I do really like their Fits Everybody tops and bodysuits.

Quality: The tops are a different material from the bodysuits and are more see through because they are one layer. Therefore, if you tend to go braless, I would recommend only getting darker colors in the tops. The bodysuits are double lined and feel really compressive!

Sizing: I would size down if you're between sizes for the tops and stick to your own size for the bodysuits. I'm usually a size 2/4 in tops and the XS fit great in the tops, S in the bodysuits.

Thumbnail of user marybethw30
1 review
3 helpful votes
November 25th, 2022

Horrible! I'm so disappointed! I order a small jumpsuit (I'm always a size small) and I couldn't zip it up! I tried returning or exchanging it for a bigger size and customer service said their warehouse isn't set up for returns or exchanges and there's nothing they could do! What a joke! I've never had this poor of an experience with an online store, I feel like I've been ripped off!

Tip for consumers:
Don’t buy.. sizing isn’t accurate and you can’t refund or exchange!

Products used:
Jumpsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user heathers1854
1 review
2 helpful votes
July 11th, 2022
Verified purchase

I bought 3 different ones to try hoping that one would look good under my dress. Well I don't even know where to start. One of them that I really wanted to wear under some jeans as a one piece was completely see through. Another one didn't hold anything together even though I bought a size down thinking it would be nice and snug. But was like I was wearing nothing cause wasn't snug at all. And the last one that I really wanted to work was hilarious when I opened the package. It was the size of my arm! There was no way I could get a leg in that thing. Even after I followed the size guide. So I requested a return and sent all of them back. It has been a week now with no response to any email I have sent. And no refund yet. Says 5-7 days for refund. But now that I can't even get a reply after sending emails I'm wondering if I'm gonna get my return. I will never buy skims again. It's just a name that we r paying for not the product. I legit thought they would have been so much better but was wrong and will not spend that much again on these. I hope I get a response or a refund soon being that this is suppose to be a professional company

Service
Value
Shipping
Returns
Quality
Thumbnail of user sacredskyliving
2 reviews
3 helpful votes
May 14th, 2023

I guess it was pretty good, not sure about cost for value though! The fit is good which is fav part. The material is decent.

Thumbnail of user kimb2011
1 review
5 helpful votes
June 21st, 2022
Verified purchase

What a rip off. Was excited to wear a bandeau to a wedding. One hour into the wedding, the band completely rolled under my breasts. I also wore the high brief. This rolled completely down under my stomach. Rediculous for what I paid for and cannot wear again. No wonder Kim K is getting rich off of her customers.

Tip for consumers:
Items fit when tried on. As movement occurred within an hour bra band rolled down and brief band rolled down.

Products used:
Bandeau and high brief

Value
Shipping
Quality
Thumbnail of user merediths404
1 review
1 helpful vote
August 30th, 2023

After getting 5 items, I immediately put the other 4 back in the bag, and tried to return the very same day. Virtually no customer service whatsoever! Unable to reach anyone on the phone, the website portal does not allow the return and I tried several times. I finally emailed the company and received a generic response from someone who definitely did NOT even bother to read my email before writing her reply. Thanks for nothing Julia! After a third and final email I reached out to my CC Company to handle it. Seriously...just fix your website and answer your calls! For a company as big as Skims, it's not rocket science! I have tried other products that are Far Superior to Skims. I don't get the hype at all!

Service
Shipping
Thumbnail of user sibelt4
1 review
3 helpful votes
November 30th, 2022
Verified purchase

The dress is great but the sculpting thong is NOT! It looks great when you first put it on but the sculpting band just rolls down after a minute... Maybe it would work on someone with no stomach fat at all? Is it really considered shapewear though if that's the case?

The underwear also came with no hygiene label/strips on it, hoping it's not a used product.

Disappointed.

Products used:
Slip lounge dress and mid scultping thong.

Thumbnail of user annat1160
1 review
0 helpful votes
October 30th, 2023

First I got an used item, nasty, smelly and dirty. They offered to send it back for free or have 15% off from next order. NO THANKS, so I returned two items (another one was not used, just poor quality) with return label provided.
First they said I sended only one piece, then they said oh, you did send both items wait for the refund.
After weeks of waiting for a promised refund Skims suddenly claimed that I didnt send that another piece of clothing after all!
Product never got to them even this says delivered on DHL and now Skim is saying they haven't received this another product.
They refunded another one.
I won't get a refund nor do I have the items anymore.
And it was Skims who first ruined this order by sending me this skin cell -body.
Don't order from this company! They scam you and dont check product quality before shipping!
You get used items.
Someone should take this scam store to the court and demand legal actions.
Shame on Kim Kardashian for this, she should be embarrased for these horrible reviews!

Service
Value
Shipping
Returns
Quality
Thumbnail of user all.fun.yes
2 reviews
0 helpful votes
March 13th, 2024

Reached back out. Never received refund. Skims stole hundreds of dollars from me. Reached back out. Never received refund. Skims stole hundreds of dollars from me.

Thumbnail of user mariiat4
1 review
0 helpful votes
December 22nd, 2023

Horrible quality of the bra. Lasted one month only and then stretched out. Would strongly recommend not buying it.

Tip for consumers:
no

Products used:
at home

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinp286
1 review
1 helpful vote
July 11th, 2023
Verified purchase

Definitely did not have the support it promised. Spanx is so much better. Don't waste your money. Move on folks, nothing to see here.

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1.2
35 reviews
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