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    Sleepcountry.ca

Ratings On Other Platforms

Trustpilot
3.2 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

Sleepcountry.ca has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases. Sleepcountry.ca ranks 159th among Furniture sites.

Positive reviews (last 12 months): 0%
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How would you rate Sleepcountry.ca?
Top Critical Review

“Bad service and claims of no refunds”

Linda T.
7/28/21

We ordered a bed to be delivered to our nw house before we moved in. We had a long talk with the sales person who promised that construction was tricky but that they always put them together before leaving. We told him we would not at the house and he still assured us that there would be no issues. We arrived in the empty house to discover a bed in boxes. We called to complain and he said "your problem. No refunds." That is not true. They are obliged to refund under law. The bed had not been used and was still in the original packaging. So then he tried to say that they would come get it for a pick- up fee. Again I refused. And they eventually agreed that they would come and get the bed. He spent a long time upselling when we bought the bed- talking us into a very expensive mattress protector and bedding that would properly fit. He spent no time listening to what we needed. I have mobility issues which was clear when I arrived with a walker and clearly could not construct a bed. That was our main concern. Nor did they call to tell us that they did not build the bed. So we ended up in a new house incurring motel bills which was the whole point of having the bed there before the furniture was delivered. Know your rights before you deal with this company and I would advise going elsewhere. They are very helpful and chatty until after you purchase and then they do not treat you with even basic politeness and respect.

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Reviews (1)

Rating

Timeframe

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lindat1258
3 reviews
0 helpful votes
July 28th, 2021

We ordered a bed to be delivered to our nw house before we moved in. We had a long talk with the sales person who promised that construction was tricky but that they always put them together before leaving. We told him we would not at the house and he still assured us that there would be no issues. We arrived in the empty house to discover a bed in boxes. We called to complain and he said "your problem. No refunds." That is not true. They are obliged to refund under law. The bed had not been used and was still in the original packaging. So then he tried to say that they would come get it for a pick- up fee. Again I refused. And they eventually agreed that they would come and get the bed. He spent a long time upselling when we bought the bed- talking us into a very expensive mattress protector and bedding that would properly fit. He spent no time listening to what we needed. I have mobility issues which was clear when I arrived with a walker and clearly could not construct a bed. That was our main concern. Nor did they call to tell us that they did not build the bed. So we ended up in a new house incurring motel bills which was the whole point of having the bed there before the furniture was delivered. Know your rights before you deal with this company and I would advise going elsewhere. They are very helpful and chatty until after you purchase and then they do not treat you with even basic politeness and respect.

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