• Smartsheet

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Smartsheet has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Smartsheet ranks 27th among Project Management sites.

How would you rate Smartsheet?
Top Positive Review

“Out of the various project management software that...”

Dan Y.
10/14/13

Out of the various project management software that is out there, I like smartsheet the best. Why? It is simple and easy to use. It is based soley on collaboration using a spreadsheet which is something everyone is used to using. They kept it simple rathing than trying to recreate an entire project management ecosystem. You can pretty much track anything using this system and they have apps on it for every major platform. The best part is the price. Other PM software is on the order of $50 per person per month, they have a simple plan based upon creators of the smartsheets. If you are the only person creating the sheets, the whole thing is $15/month. Cheap. I also like how they are extremely well funded so I know they are not to go bankrupt like I thing the majority of these new PM software companies.

Top Critical Review

“No refund upon cancellation of service”

S K.
3/13/17

Purchased the service for the team and it was little used. Smartsheet auto-renewed on the anniversary and when it came to my attention a month later I inquired about cancelling. When I finally got it cancelled I was politely informed that no refund would be provided even though 9-10 month remained of my 12 month service. Very disappointing....and certainly not the act of a customer friendly company. Read their "user agreement/terms" carefully before purchasing.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user dany124
1 review
2 helpful votes
October 14th, 2013

Out of the various project management software that is out there, I like smartsheet the best. Why? It is simple and easy to use. It is based soley on collaboration using a spreadsheet which is something everyone is used to using. They kept it simple rathing than trying to recreate an entire project management ecosystem. You can pretty much track anything using this system and they have apps on it for every major platform. The best part is the price. Other PM software is on the order of $50 per person per month, they have a simple plan based upon creators of the smartsheets. If you are the only person creating the sheets, the whole thing is $15/month. Cheap. I also like how they are extremely well funded so I know they are not to go bankrupt like I thing the majority of these new PM software companies.

Thumbnail of user sk525
S K.
1 review
1 helpful vote
March 13th, 2017

Purchased the service for the team and it was little used. Smartsheet auto-renewed on the anniversary and when it came to my attention a month later I inquired about cancelling. When I finally got it cancelled I was politely informed that no refund would be provided even though 9-10 month remained of my 12 month service. Very disappointing....and certainly not the act of a customer friendly company. Read their "user agreement/terms" carefully before purchasing.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The leading work management platform you need to move from idea to impact? Fast.

How do I know I can trust these reviews about Smartsheet?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Smartsheet?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business