Smarty

So initially everything was great I was really happy with my signal strength using the app was easy I even recommend to all my family and friends but the a few weeks ago my signal strength started to drop and for the last 2 weeks never got above 2 Mbps. Now here's the big problem they have no centre to call up just a succession of random web based people in India that have very little idea on fix anything and focus more on placating you with over the top pleasantries rather than finding the problem.
FYI smarty customers don't want to wait a full day on chat that's not how it works... so I'm done with them

I joined Smarty a little over a year ago and it was a decent upgrade from GiffGaff. Smarty uses the three network. The signal is is okay and I always had good data speeds. Coverage could be a little better, but what would you expect for £10 a month with unlimited voice, text, and 30gb of data.
The bad is customer service is poor at best. They are great for making excuses instead of fixing the actual problem. The most recent problem is the straw that broke the camel's back, as it were...
Smarty doesn't allow you to send text messages to "short code" addresses. A short code is a 5 or 6 digit number instead of a full mobile number. Here's the problem... A new law requires services like PayPal to text you if a purchase is made that is over £30. The text asks you if you made the purchase and you are required to answer yes or no, or the purchase is cancelled. The text comes from a short code address, *******. Smarty won't allow you to reply. No matter what you do, the response text will not go through. I purchased a laptop on eBay using PayPal. Because I couldn't respond to PayPal's text message, the sale was cancelled. The seller was a bit upset and was reluctant to let me change the payment method. I finally talked him into it and used Apple Pay on my work iPhone to complete the sale. I can respond to short code messages on my work phone as it is on EE.
I sent a message to customer service, as there is no way to call them, asking why I couldn't respond to PayPal. I received a load of apologies and their assurance that Smarty is working hard to implement short code text messages on their system. Rubbish! I did some searching on the web and found people who have been complaining about this for over a year, always getting the same basic reply... "it's coming very soon."
Finally Smarty blocks what they refer to as "adult content." It's not necessarily adult content, but anything they think you shouldn't access... like VPN sites, for example. The ONLY way to turn this off is to submit a credit card, in your name, to prove you are "of proper age." I am over 40 years old and I don't own a credit card anymore. I destroyed all of them and their scheme to keep you forever in debt. Smarty claims this is the ONLY way to remove the content lock from your data. I offered to send them a picture of me holding my ID, showing my age. They refused... another reason for leaving.