AT&T Small Business

AT&T spent several months trying to switch our business to VOIP. In the process, they shut off our internet service for one day and disconnected our voice service for 2 business days! Our business depends heavily on our internet and phone service. It should never have been disconnected in the first place. When we complained, they misled and lied to us about when it would be restored. Terrible customer service representative. Rude and defensive.

I was told by my representative Leo that they would match my tmobile rates and after 3 months and over $2000 still have not done anything to fix my issue and doesn't respond to text or calls! I'm sure he received his commission and now he is on to the next victim.
I was paying $180 with Tmobile now with AT&T I have paid over $2000 in 3 months, now my $900 bill is coming up and still no word from my Representative (Leo) very frustrating and time consuming thank God for Amex!

They put me on a business plan.These thieving f*cks actually doubled my bill. For a year I fought about this. They have stolen a little over 500 dollars from me by calling the business plan cheaper. I was a new customer and didn't know any better. You have been warned. My whole family had left AT&T over similar $#*!. I should have listened to family.

I have been an ATT customer for over 20 years (started when they were Centurytel). I needed a new line for my business and I just wanted to add it to my current package. The business sales person sold me a whole new line and account without my knowledge, even though I already had a business account, including internet. Now I am trying to untangle and I have wasted 4 hours of valuable time. Hanging up on me after I have been on hold before I can even talk is bad customer service. Poor form.

I signed agreement for my business, I paid for it says that day nobody show up I called more than 20 times and nobody couldn't find my account. How Service is that, Even didn't let me just speak with the supervisor

If you have a choice of different internet providers, DO NOT CHOOSE AT&T. I have a dedicated fiber connection that took over a year to get installed and running. Customer service transfers you on average 8 times ending in a non US agent stating this is the wrong department. They sent equipment that was not used and will not provide an address to send equipment back. Everything involved with AT&T has been a nightmare.

Indiscriminately disconnected business line without cause and took 10 days to reestablish— 2 hour phone calls each day!? Pursue other providers.

Do not switch to this carrier, their customer service is just poorly trained. Always have problem witht their network. Would not recommend to anyone and will leave once my contract is up. Terrible services on all areas.

We are over a year trying to resolve a billing problem on AT&T's end that caused them to overcharge us for an Internet line that wasn't even in use while note routing our autopay to the line that was in use. The departments cannot connect with each other (e.g billing can't see service, service can't speak with sales, etc), so NO ONE ever has any idea what's going on. We've had three reps in this year who changed departments (shocking), leaving us to start from ground zero each time. We are in over 60 HOURS trying to resolve this issue. We've been told countless times someone will contact us and they never have. The sales team will pursue you to the ends of the earth, and once you're in, you'll never hear from the company again.

In my professional career, I've never dealt with a more inept, unprofessional, and outright failure of a company.

Please save yourself your time and energy. They are impossible to cancel. Easy to sign up and pay, but you can't cancel and they will bill you forever.

The phone numbers provided in the ATT confirmation email do not work and technical support is an exercise in infinite hold. I'm trying to cancel the service before it is even installed. How hard can that be?

Just BS service they don't do shi** and just useless on the whole to make it work...

Going around in circles to get cell service to work is unacceptable. Waste of money for really awful service! Mangers lie, lie and continue lying. Don't bother with this company!

I was talked into a mobile business service by the rep in the Riverdale AT&T store, cancelled in the store 5 days later, which is within the 14 day cancellation period, only to find out this was not the case, I went back into the store weeks later to advise, I began receiving collection notices, as well as calls for an outstanding balance. I was then advised he did everything he could and that would need to take time out of my day to go to the cooperate office to cancel again, due to the incompetence of the companies phone support. It is truly amazing this company remains in business, do yourself a favor and don't even consider this company for any service

We signed up for ATT Business services wireless network plans, as a small, seasonal, rural business. We received our network devices, sim cards, but no phones. It took us 3 months to correct billing for phones we never received. ATT NEVER once sent us an actual billing statement. The only way we knew about our statements was from disconnect notices! Since we are seasonal, I set up to 'suspend' our services and pay a $15 monthly fee for the network devices to keep the account open and the numbers reserved. Still NO BILLING statements. After the initial contact, it was nearly impossible to reach our account 'rep'. And calling their generic customer service number took forever to get to the correct person - who STILL couldn't help us. After 7 months, they sent our closed account to collections!? Seriously? Who is in charge of this circus? (Answer: No One!)

Horrible service with horrible policies and they lie and lie and lie to get u signed up and then it's a PAIN in the $#*! to cancel/change anything! If u have any other possible providers, GO with THEM! I can't possibly imagine anybody being worse then AT&T! Stay away.

AT7T LOCAL OFFICE ALLOWED SOMEONE TO BUY AND EXPENSIVE PHONE AND PUT IT ON OUR ACCOUNT. I HAVE TRIED EVERY WAY POSSIBLE TO INFORM AT7T THAT THIS WAS NOT AN AUTHORISED PURCHASE, I EVEN SENT THEM A LTTER BY CERTIFIED MAIL, AND NO ANSWER.
THEY ALSO SENT AN APPLE WATCH WHICH NO ONE IN MY COPANY ORDERED, I TOLD THEM IT HAS NOT BEEN ACTIVATED AND WE HAVE NO USE FOR IT. ALL THEY DO IS SEND ANOTHER BILL. I HAVE SPENT OVER 3 HOURS THIS AM, LISTENING TO ONE RECORDERING AFTER ANOTHER. FINALLY GOT SOME WOMAN ON THE PHONE, SHE ASKED THAT I HOLD ON THE SHE EITHER HUNG UP OR WE GOT CUT OFF. IGOT ANOTHER GUY ON THE PHONE AND AFTER NUMEROUS QUESTIONS, GAVE ME A NUMBEER TO CALL, AND OF COURSE AROBOT ANSWERED AND ASKED FOR A 4 DIGET CODE, TOLD IT I DINT KNOW IT, OF COURSE THE ROBOT REPLIED THAT IS NOT A GOOD NUMBER. IHAVE NEVER DEALT WITH A COMPANY THAT LIKE AT&T, THAT FEELS THEY ARE TOO DAMN BIG TO TAKE CARE OF THEIR PROBLEMS. I HAVE MADDE ARRANGEMENTS TO HAVE SPECTRUM HANDLE MY CELL SERVICE AND LAND LINE, THAT WILL PROBABLY SAVE US $300.00 OR $400.00 A MONTH BUT
MUST HAVE A AT&T PIN NUMBER TO GET IT DONE. GOOD LUCK GETTING IT OVER THE PHONE. I AM GOIN TO THE LOCAL AT&T OFFICE THIS PM, BUT WILL PROBABLY GET THE SAME RUN AROUND, SO I GUESS MY NAXT STOP WILL BE TO A LAWYERS OFFICE.
DAVID L. GUYTON SR.

AT&T Small Business is a joke. Their services are expensive, hard to use and their customer service is impossible to get a hold of. You can't cancel services online, you have to call them and wait on hold forever and also their phone hours are not convenient. I wouldn't use them again if I had a choice.