• AmazonSmile

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Overview

AmazonSmile has a rating of 3.94 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. AmazonSmile ranks 72nd among Discount Shopping sites.

  • Service
    6
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    7
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Amazon Customer Service refuses to refund me or help I have had to file a claim with my bank to get a refund.
How would you rate AmazonSmile?
Top Positive Review

“Gives to charity”

willow t.
10/18/20

Most of the time there's no problems, just the occasional time when something goes missing in the post (I've ordered loads from smile amazon and there's only been a couple of times when something has gone missing in the post due to being misplaced by the post office) I have it set so it donates to a animal charity I have supported for a couple of years, since adopting from them.

Top Critical Review

“Nothing”

A T.
7/19/22

I've been ordering on the smile site and no donation has ever been made. My orders have clearly said they qualify for the smile donation. I deleted the shortcut.

Reviews (18)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user emmae147
8 reviews
2 helpful votes
October 18th, 2020

Most of the time there's no problems, just the occasional time when something goes missing in the post (I've ordered loads from smile amazon and there's only been a couple of times when something has gone missing in the post due to being misplaced by the post office)

I have it set so it donates to a animal charity I have supported for a couple of years, since adopting from them.

Thumbnail of user at263
1 review
0 helpful votes
July 19th, 2022

I've been ordering on the smile site and no donation has ever been made. My orders have clearly said they qualify for the smile donation. I deleted the shortcut.

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Thumbnail of user luanac7
2 reviews
1 helpful vote
December 22nd, 2019

Smile is a great program that Amazon offers. It is easy to navigate, place orders and confirm orders. Easy to get customer service to work with in dealing with an issues, which is rare. Thank you for providing a place to shop and give back to the community.

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Thumbnail of user betteb2
2 reviews
6 helpful votes
July 29th, 2019

Amazon, I enjoy and use your services all the time, but when you mess up it's a huge pain and you don't care! I purchased $300.+ worth of groceries to be delivered on a Saturday morning by 9, the items never showed up and after waiting for "the call" that would fix it all, and asking to speak to a supervisor, nothing. By noon, I started a new order for the next morning, and repeatedly asked for some compensation for all the trauma I experienced. Guess what, 5 whole bucks?! And Jeff Bezos is many times a billionaire, way to treat one of your faithful "prime!"

Thumbnail of user bruced45
4 reviews
2 helpful votes
January 9th, 2018

I like Smile Amazon because I shop Amazon a lot anyway (I'm way out in the Pacific so going to a big mall just isn't us). Then I get to pick a charity to support on top of that. How can you beat this?

Thumbnail of user alisont26
3 reviews
14 helpful votes
March 29th, 2017

First of all, it doesn't get any better than a company that so willingly supports thousands of non-profits. SO easy to do, just by choosing your non-profit when you sign in and then shopping as you always have. There is no reason not to use Amazon Smile when you shop at Amazon.
Also, they have the BEST customer service. When something goes wrong, even when it is a 3rd party seller through their website, they are more than happy to make sure to rectify the situation. Their primary goals are customer satisfaction and quality of products!

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Thumbnail of user wilnal
3 reviews
2 helpful votes
February 2nd, 2018

Orders are on time, EARLY even. Any disputes are resolved. Products are superior & you can hands-down find the BEST prices! I only wish I had bought stock in Amazon when they started out! I have friends that buys EVERYTHING from TP to electronics from amazon. Shipping is free if you use Amazon Prime. Using AmazonSmile donates to your favorite charity! (Pick ForPetsSakeRescue in Grass Valley CA! If you don't have one!) Remember to ALWAYS sign in uunder AmazonSmile or your charity will miss out on the donation!

Thumbnail of user cheyennem12
25 reviews
33 helpful votes
June 29th, 2019

Amazon USED to be good but it is terrible now. I am a Prime Member and my packages have recently been delivered late or have been lost. Amazon Customer Service refuses to refund me or help I have had to file a claim with my bank to get a refund. Something is wrong in Amazon land and it's getting worse. I am buying from Walmart and on Ebay now.

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Thumbnail of user erick474
5 reviews
22 helpful votes
March 30th, 2018

All the benefits of shopping Amazon, but Amazon contributes some of their profits to a non-profit cause of your choice. It may be just nickles and dimes, but the non-profit appreciates it, and it costs you nothing.

Thumbnail of user ellend26
3 reviews
5 helpful votes
December 28th, 2016

If you sign in to Amazon using smile.amazon.com, you can choose your favorite charity from their list of charities; a percentage of your order will then be donated to that charity. It's nice to feel like I'm doing a good deed while I spend my hard-earned cash;-)

Thumbnail of user anjuliet
18 reviews
11 helpful votes
June 17th, 2017

I have been able to find just about anything I have been looking. Most items ship within 24 hours. I love that I can support a cause when I shop.

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Thumbnail of user clared34
1 review
7 helpful votes
October 24th, 2018

If you spend £20, the 0.5% donated equates to 1p. Amazon can afford to do better than this. If they abandoned their main site and donated from every purchase, this would be a much more worthwhile gesture. Also, their main charities are huge charities who receive plenty of support already and don't have great track records which leaves nonprofits with tiny support systems wanting. This is essentially a marketing scam by a vile company which refuses to treat its workers with any semblance of respect. They want you to spend their money on their site and they are doing this by making you think you are doing a good thing, when the help you are doing is essentially negligible for the charities that really deserve your help.

I'm not saying this site can't help a little bit, but it is a total marketing scam covering up for years of disgusting treatment of workers and tax avoidance.

Really, you shouldn't be shopping at Amazon at all if you truly want to do a good thing for the world.

Thumbnail of user scottr755
40 reviews
51 helpful votes
February 1st, 2020

Amazon was great and is still good but you can find so many things cheaper and better in other places now. They charge way too much for their prime memberships. Also they use so many trackers and other data collection tools you basically have to sell your soul to purchase there. Now with AWS (Amazon Web Services) almost all traffic is routed right through them including our camera feeds.

They've got great customer service and that I must give them credit for considering their size. The free shipping with Prime helps but what you pay for prime almost negates it. The quality of product fluctuates wildly. I know the Amazon Branded batteries were exploding and they didn't seem to care.

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Thumbnail of user jmhughey94
2 reviews
0 helpful votes
April 27th, 2023

I really enjoy casing in for gift card. Easy to claim and easier to spend. Helps me afford great gifts.

Products used:
Gift card

Value
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Quality
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