SMW Refrigeration & Heating LLC.

I ordered some A/C parts for $410. They charged by credit card and said it was being shipped by UPS, BUT they never gave me a UPS tracking #. After 3 weeks, I have still not received my order. I have emailed then, but they never respond. I have called them 4-5 times a day, but no one ever answers the phone and returns my phone messages. I believe this may be a fraudulent web site. I have contacted my credit card company. They have a 2nd wed site www.acunitdirect.com with the same phone number. *******942. I plan on contacting the police.

I ordered a DiversiTech 6-2739L Plastic Condensate Drain Pan (29x41)
From this site, and it had not shipped after 5 days. I called to cancel my order, but no one answered the phone, so I left a message that was not returned. I also sent an e-mail that was not answered. The order did show as cancelled the next day, and the drain pans were removed from their web site.

The company should have told me right away if the part I ordered was not stocked anymore. Instead they left me in limbo. Luckily, I ordered the part from Drillspot.com, and it came in time for me to install it over the weekend I had planned for.

BEST A/C COMPANY IN ARIZONA!
This is the best AC COMPANY IN AZ.
6 STARS ALL DAY LONG as I said on Google
Here is why we LOVE this company!
My journey began working here full time while hot as it has ever been so I'm crazy right? Helping install air conditioning units in AZ with a small crew traveling all over AZ (different each day) seemed like a fun challenge. Had heard of Goettl but not SMW A/C so from Apache Junction to Tempe we traveled each day or Mesa, Scottsdale, Phoenix, North Phoenix & pretty much everywhere else I think Cave Creek, Anthem, New River & Peoria too. Long days & hours but learning all the time. This in the end turns out is an amazing HONEST company (no I do not work here anymore & yes I'm recommending them anyways so true story here - well deserved I might add) They are a GREAT ARIZONA company. We worked everyday on homes here in AZ area installing A/C condensers, compressors, vents, attic spaces, returns using cranes & dolly's depending but the install job's main focus was precision, efficiency & they trained us to do things the right way, (first time when possible) Explaining the reasoning behind why the best air conditioning companies in Arizona all operate in similar fashion I was a sponge of information in home's all over the AZ valley but 99.9% of the time being on time or even early…Generally speaking the a/c jobs I helped with would be done the same day (most jobs) Even though I am not working for them I still believe this a/c company is the best air conditioning company in all of Arizona. I've come across or had the pleasure of interacting with Scott (the owner) who was polite to me from day one. The office staff was welcoming. Again SMW has the best AZ A/C install crews from Austin to Brian & Nate they were or are still installing air conditioners day after day solving unique complex variating problems but they know their stuff & helped me comprehend the process of air conditioning installations in AZ. (Much harder than you can imagine & even hotter than you could believe) Arizona is filled with all these "best we do it right etc etc A/C companies" but this one SMW walks the walk & talks the talk. Pretty impressive for an "ex employee" to feel compelled to write a 5 star (6 if they'd let me) review letting others know how rare a gemstone this diamond in the rough company is here in Arizona. Make sure you pick this one if you want your air conditioning done right the first time, on time. I worked here & don't anymore but still send them to my family or friends without any hesitation. They cover floors/shoes from front door to the a/c duct installation area in crawl space. Leave it cleaner than we found it approach. An old school company but all the new technology & equipment so it's best of both worlds. You will not find a better size company able to handle all your air conditioning needs than SMW. How many ex employees can speak this good of a company after leaving?
Best air conditioning company in Arizona or the USA for that matter. Put these guys up against anyone, anytime for a fair price & honest work. RARE! Hardest work of my life by the way but loved every moment of it. Thank you for everything & really do recommend you all the time still to this day. If you want an air conditioning company in Arizona you can trust it's SMW because you won't find a more endearing capable caring bunch of guys & gals. Very cool to be able to write this review knowing every word is true. Again this is the best a/c company in Arizona to work for & have your a/c installed / repaired.

11 out of 10! I vote for this air conditioning company to be the AZ A/C company of the year if that's a thing because I can't say enough good things about how rare it is to find an honest company from the bottom to the top I felt everyone was treated equal and fair but wanted to be there… was like an Arizona Air Conditioning melting pot family - kind of miss it apparently as I ramble on but every word of this review is true. Best AZ air conditioning business if all time Arizona. Give them a call today A+++