Snag Tights

I ordered my snag tights on the December 3rd, it's now the 30th and my order has been put on hold "Due to unforeseen circumstances" and hasn't even been shipped, no idea when I'll get my tights. And the nonsense that they're in the UK and it takes awhile is BS, I buy from other UK companies constantly and they never give me such bad service and don't take forever to ship. I'm going to try and contact customer service but based on the comments below I doubt that'll end well.

I absolutely adore Snag Tights. Them and Sourpuss, have the best CS ever! Great fit, and omg the styles for this goth woman.Cs, is just amazing! They, not me, thought my order was taking to long to get to me, and THEY reached out to me. They got here really quite quickly. They replaced a very late order for me, not their fault. When the original order got here, I was told to just keep it. Us Goths love our Snags!

I have been ordering tights from them for a few years, and generally they're good tights. But recently I was sent a completely wrong item in my order. I risked ordering a dress, and they sent me a pantsuit. Now they're saying I have to pay the return shipping for their mistake. The dress was $69, plus shipping to return it overseas? Even though they sent me the wrong item? That's unacceptable.

I love, love, love this company. Finding cute plus sized tights in a variety of colors and patterns AND that also fit well has been difficult, if not impossible. Until I found Snag Tights.
I will say in it's earlier years, the shipping did take forever, mostly for the pre-orders and seasonal releases. However, the company has improved on this greatly.
I haven't had much need for customer service help, but when I have reached out I have found the service to be timely, courteous and helpful. I have recommended Snag Tights to many friends and will continue to do so.

I've ordered from this company 4 times and have yet to have a problem with them. Shipping took 11 days to get me (I live in NYC) and all my orders were correct. I love how they fit, very easy to get on. I have very thick thighs and that's usually my issue with other hosiery, but I have zero struggle with these. Be careful if you have long nails, you might poke a hole in it, especially if they are sheer or putting them on with jewelry because it might get caught and snag the tights. Other than that, their selection of colors, textures, and sizes are great and the cost is definitely affordable. My favorites are the variety of fishnets, mock garters, and opaques. Really makes all my outfits come alive and allows me to wear my legs out without feeling self conscious. Amazing for chub rub.

They keep bringing out new ranges, while some of their things such as bras and pants have been out of stock for months, and it isn't worth just ordering one thing because of the high postage costs so I usually give up after looking at the website.

I ordered 2 pairs last year and I love them! Not sure why the negative reviews on here. They fit wonderfully, are soft and durable. Look good on all different body shapes. I wore them all through last fall and winter and they are still holding up. These are literally the best tights I've ever purchased. Love them!

The tights I purchased from Snag Tights are absolutely wonderful. The quality of them is really good and they are super comfy to wear all day. I love the fact that they have many different colors and sizes that will fit just about anyone. I have more than 5 of them cuz they are super amazing and it's not that expensive too! Love my Snag Tights and I recommend to everyone to buy these.

I ordered two pairs of shorts from them in May. There was nothing on the site, or during my checkout that indicated that the shorts were not currently stocked. I'm still waiting on my order to even be sent out to ship, they claim my order was a "pre-order". They have not given a a new estimate of when they might restock and ship the shorts (the first said 30 working days or less).

Why advertise and accept money for products you don't have and don't intend to stock unless you're running a scam?

Order took a little longer to get but that was not their fault. We got them just in time for the holidays and was very pleased with the fit and quality.

First of all - yes, their orders to the US sometimes take a little while - I think the 10-25 day estimate has been pretty accurate in my experience. Just know that before you order - you should get it in 2-4 weeks.
I've bought chub rub shorts, footless tights, Merino wool tights, patterned tights, mini-skirts, a one piece swim suit and swim suit cover, a onsie jumpsuit & a wash bag. I just recently bought a two piece swim suit during their latest clearance sale that's still on it's way. I've found everything fits true to size (you have to check the sizing chart). I love all of the materials and designs that I've purchased so far. The chub rub shorts are great for people with bigger thighs that rub together and chafe in the summer time. They have been a life saver for wearing skirts and shorts when it's hot out.
The hems of a couple of the chub rub shorts started to fray after a couple of months of regular wear. I only contact Snag from their website via e-mail. They sent me two new pair at no charge and with no problems.
The only other issue I've run into, the mini skirts I just ordered are 2 1/2" longer than the last one I got from them & a different material. I just sent an e-mail to let them know - I'm not sure if they sent me their pencil skirts by mistake or if they changed their design - we'll see what they are willing to do for me this time.
To date, I've had great experience with customer service & their products. I probably wouldn't try to contact them on their FB page over order issues as I read some other people have tried - go to their web page and find "Contact Us" - that will give you the e-mail for dealing with your issues.
I'm guessing people only come here and report when they are upset after having a bad experience - that's unfortunate.
**UPDATE**
The skirts were a new design. They offered me 15% off my next purchase because I didn't get what I expected & preferred thier old design. I'll still wear the skirts so I'm OK with that. Also - it took longer than usual to get my last order. These orders come from London originally. They get sent Netherland Post - you can watch up to when they are sent off to country of destination. This time it was tagged as delayed. There was no sign of my shipment for several weeks before USPS received it. There is a huge bottleneck in recieiving international packages here recently. Also it takes a lot longer if it comes by ship vs air. Not Snag's fault. I'm curious if any of the people here that say their packages were lost, eventually received them. It seriously seemed like it was lost - but I know there are international mail issues so I just had faith it was still on it's way - and it was.

I love that Snag makes so many colors and patterns of tights and that their models represent so many different kinds of bodies. However: their claim to have tights for everyone is false. I've tried three different sizes now and they all sag in the crotch and slide right off of my butt. It's the classic "big and tall" problem: some people are tall and not "big". The waist is huge and the rise is too short. I ended up cutting most of them into stockings and use a garter belt to hold them up. The striped tights and the mock-garter tights are the only ones that stay up ok as tights.

I think the quality of the tights is "ok." The striped tights are better than the Leg Avenue ones and other similar brands that are intended as costume and not daily wear.

The sizing is ridiculously inconsistent between styles and the site does not tell you this. Their printed tights like the halloween skeletons would barely go past my knees. When I contacted customer service, they said that it was necessary to "pull and break" the designs to get the tights to stretch out. Even after doing this--resulting in massively shattered and distorted graphics--they didn't fit. The wool ones ran really short and I couldn't wear them. Their caramel-colored "darker nude" color is one of the only ones I've found that matches my skintone, but if they're going to just slide completely off my butt: what's the point?

Some of my orders took MONTHS but I received them all and did get emails back when I asked where my order was/when it would be arriving.

I get really frustrated seeing their ads. I wish they'd do better.

These shorts are perfect under short skirts & are so comfortable & cool, even in our harsh Australian summers. I have a couple of pairs & am about to grab some more in ither colours. I highly recommend these.

The fabric is soft, super stretchy and really comfortable I forget I'm wearing them. I'm a size 18 and their size guide has worked for me. Now looking to try some winter tights, so many to choose from!

I've got good and bad here.

The good:
Tights and chub shorts are good quality.
Customer service is responsive through Facebook

The bad and ugly:
I bought a skirt and found the quality lacking- three loose threads, holds wrinkles, looks cheaper than target. When I attempted to return I was told I could but would have to send it back to the UK warehouse (even though there is one in Texas!) at my expense. When I showed them that my cheapest option for shipping back was $27 (on a $55 item) I was told I must be wrong and could find a cheaper way to ship but also I must have tracking. This was USPS first class and they kept acting like first class meant something expensive. It was the cheapest option for me across USPS, UPS, and FedEx. I was told they would look into it for me but they returned and again said I must be wrong and there must be a cheaper option and to ship it back to the UK.

So- friendly and responsive customer service with no power to actually help consumers in any way. Maybe order some tights, but don't spend more than you are willing to eat because returns are a joke.

I was really excited about Snag tights. The advertising is great and seems so inclusive but I ordered a pair of fishnets and received a completely different style. They tore twice while I put them on for the first wear. Major disappointment.

I have been fortunate to have stumbled upon Snag tights! This is my 2nd winter I'd being able to recycle the tights again. I am happy that they wear well, wash wear (using a hosiery care bag, and without). The fit for me wears well because my main flaw is my stomach. I'm not sure of the other complaints but I'm very satisfied and 97% of my shopping is online.

1- The order took nearly 3 weeks to reach me.
2- The sizing was WAY off, ordered two pairs. Tried to try on one and couldn't get them past my knees. So...
3- Was told that the "worn" pair could not be returned, but I could return the other pair /at my own cost/
4- The cost to ship 16 oz of tights back across to the UK starts at $35...
5- The feel of the tights was so rough and scratchy I'm sure I would have hated them had I been able to get them on.
Lesson learned, buyer beware indeed.

Ordered several items, great quality and timely delivery (with a slight delay, but properly communicated), very satisfied

Hi,not really a moan about your fantastic tights,as I havd slways loved them and will always buy them.My moan is the delivery company you use,I ordered these tights last week as yes I was promised a 5 day delivery and yes I got it.The problem was that working full time I knew that I wouldn't be home for delivery,but wasn't concerned as all my deliveries in the past are so small they fit through the letter box.Yesterdsy however I recieved an email to say my delivery was missed by me and would re deliver the next day.So I've taken a day off work only to find that the driver today put through the letter box,why oh why wasn't this done yesterday.As I said not a moan about the fab snags,I love them and so glad I finally got them.

My experience with snag tights is the worst I have ever had. I ordered 8 pairs, one was missing, one pair had a massive ladder as soon as I put it on, and there were no less than 5 different real sizes all with the same supposed tag size ranging from "doesn't go over my knees" to "can sit on top of my shoulders". So far the company has refused to give me a refund. They offered one refund for the pair with the runs but I cannot return the others because I opened them, and they refuse to acknowledge that these ridiculous sizing issues and the overall atrocious quality constitutes a fault. It took *three days* and my messaging them in Instagram, Facebook, and twitter just to get them to agree to refund a single pair. This has been beyond awful. They are clearly happy to scam their customers

I ordered previously and the two pair of tights were okay, a little scratchy but decent. Ordered again and everything, (in the same size,) was too big, too long, and just wrong. I have been going back and forth with various people in customer service. They contradict one another in the same thread. The end result is I would have to ship them to Scotland for 50-75$ even though they have an office in USAmerica. I'm never buying from them again.

First time I've seen tights with no toe re enforcement! First pair holed. Cut and filed nails short. Next 3 pairs still holes even when wearing them baggy on the foot. Sick of sewing them as can't throw out them due to high cost in first place! Gutted as they fit nice too.