SOFI Thousand Oaks

ENTERED UNIT WITHOUT CONSENT WHILE I WAS MOVING OUT. I was paid up until 4/3. They entered my unit and started removing items from it on 4/2. As usual no accountability just a sorry we made a mistake. They agreed to refund the rent I paid for those days. When it came time for the refund I got a ledger that was unclear. No communication that a check would be mailed to me from another office. I tried to email them justifiably upset with all I had to deal with living there. No response. My feedback would be to communicate clearly with your tenants or x-tenants. I also had issues with the overall professionalism that was seriously lacking. Either being spoken to in a condescending tone, lack of communication, and lack of accountability for example when my car was being messed with. Entering my unit that was still being rented by me. I don't work in the field but I would think it would be building management 101 to check to see when a unit would be empty. Also I had a huge safety concern there and didn't feel like wearing masks was enforced nor did I see signs all over the place. While living there the parking area was always filthy and washing my car was pointless. Did I mention my car was vandalized and another tenant had bars stolen right off his motorcycle. Church service on mega phone 8 am on Saturdays and Sundays so forget about sleeping in.