Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessSoocool.com has a rating of 2.23 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soocool.com most frequently mention pool pump, and customer service problems. Soocool.com ranks 55th among Photography Forum sites.
No positive highlights yet
I will second this website being one of the best around for both shooting tips as well as the community. It is a great community of photographers who are all very helpful in sharing tips. Even if you are not local to the bay area, they are always available to help. I like how it is a smaller community and not overrun with spammers like on other sites.
I ordered a pool pump, it took forever to get here. The tracking order that they sent me lead nowhere. When it finally arrived it did not work properly. I contacted customer service, they gave me the runaround. They sent me a picture of the instructions and told me to make sure it was plugged in! They offered me a three dollar refund for my troubles. And after several emails back-and-forth I've gotten nowhere! If I could get them a zero I would!
I ordered a pool pump, it took forever to get here. The tracking order that they sent me lead nowhere. When it finally arrived it did not work properly. I contacted customer service, they gave me the runaround. They sent me a picture of the instructions and told me to make sure it was plugged in! They offered me a three dollar refund for my troubles. And after several emails back-and-forth I've gotten nowhere! If I could get them a zero I would!
Ordered a bicycle seat it's been seven weeks, was given a bogus tracking number that leads to nowhere, should've checked reviews before hand it's all run around, Do not order anything from this site if you don't want the headache it's a scam!
Bought grass seed and they sent felt material
When I contacted customer service they said they could refund me 8$ out of the 70!
Tip for consumers:
Do not use
Products used:
Grass seed
I ordered a pool pump based on a the description that I had delivery in two days. Well it's over a month later and no pump yet. They claim it is due to the pandemic however the item shipped from China. No product is delivered in two days from China. Should have know better than to order from a crap site like this.
This place is a horrible place to order from i ordered a pool from them on June 1st and i still haven't got it it got sent to me and than returned cause they never put my address on the package and when u email them u get a different person every single time and not one person really knows where your package is and if your ever going to get it! I would never recommend this place to anyone! It's just a headache and a nightmare!
I wish I would have found this review page prior to ordering. I ordered a pool pump and waited 6-7 weeks for it to arrive. When it got here, it didn't work. Customer service is worthless. Offered $5 or $3. Soooo frustrating
Been over a month and never received item. No number to call and when you email them they just give you the run around.
Seems to be a theme: ordered a pool pump. Tried to cancel when it wasn't here after 6 weeks. Got the pandemic excuse. Pump finally arrived and it wasn't what I ordered- it's not able to be used safely with US wiring (it's wired for 220V - ad is for 110V). I'm trying to send it back and get a refund but their customer service is awful and they refuse to acknowledge that there's a problem with what they sent. First they told me to read the instructions. Then they told me to send pictures. I'm not sure if the people or machines or whatever answers my pleas even speak English fluently. They refuse to issue a refund or provide a means of returning it and I'm hesitant to send it to the address on their webpage because I have a feeling it's a sham.
Looks like everyone is leaving the same review. I ordered a pool pump also and spent over $50 and they told me they could give me a $5 refund. Took 7 weeks to get here and its not what i even ordered! DO NOT ORDER FROM THIS COMPANY!
I will second this website being one of the best around for both shooting tips as well as the community. It is a great community of photographers who are all very helpful in sharing tips. Even if you are not local to the bay area, they are always available to help. I like how it is a smaller community and not overrun with spammers like on other sites.
Thanks Barney for this find. I was looking for some advice on a new DSLR and found exactly what I was looking for on that forum. It is nice that the forum is made up of members who really seem to know their photography. Impressive that the owner of the forum was photographer of the year by Popular Photography.
If you are a photographer in the bay area this is the community to join - Michael Soo runs an excellent community of very friendly photographers who love to share their information.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.