• Soocool

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Overview

Soocool.com has a rating of 2.23 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soocool.com most frequently mention pool pump, and customer service problems. Soocool.com ranks 55th among Photography Forum sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I contacted customer service, they gave me the runaround.
How would you rate Soocool?
Top Positive Review

“I will second this website being one of the best around...”

Barney L.
8/5/10

I will second this website being one of the best around for both shooting tips as well as the community. It is a great community of photographers who are all very helpful in sharing tips. Even if you are not local to the bay area, they are always available to help. I like how it is a smaller community and not overrun with spammers like on other sites.

Top Critical Review

“DON'T ORDER FROM HERE!”

Susan S.
8/12/20

I ordered a pool pump, it took forever to get here. The tracking order that they sent me lead nowhere. When it finally arrived it did not work properly. I contacted customer service, they gave me the runaround. They sent me a picture of the instructions and told me to make sure it was plugged in! They offered me a three dollar refund for my troubles. And after several emails back-and-forth I've gotten nowhere! If I could get them a zero I would!

Reviews (13)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user susans2396
1 review
0 helpful votes
August 12th, 2020

I ordered a pool pump, it took forever to get here. The tracking order that they sent me lead nowhere. When it finally arrived it did not work properly. I contacted customer service, they gave me the runaround. They sent me a picture of the instructions and told me to make sure it was plugged in! They offered me a three dollar refund for my troubles. And after several emails back-and-forth I've gotten nowhere! If I could get them a zero I would!

Thumbnail of user toneo
1 review
0 helpful votes
July 28th, 2020

Ordered a bicycle seat it's been seven weeks, was given a bogus tracking number that leads to nowhere, should've checked reviews before hand it's all run around, Do not order anything from this site if you don't want the headache it's a scam!

Thumbnail of user sandram1815
1 review
0 helpful votes
June 6th, 2021

Bought grass seed and they sent felt material
When I contacted customer service they said they could refund me 8$ out of the 70!

Tip for consumers:
Do not use

Products used:
Grass seed

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisk1103
1 review
0 helpful votes
July 20th, 2020

I ordered a pool pump based on a the description that I had delivery in two days. Well it's over a month later and no pump yet. They claim it is due to the pandemic however the item shipped from China. No product is delivered in two days from China. Should have know better than to order from a crap site like this.

Thumbnail of user ferrinn
1 review
1 helpful vote
July 25th, 2020

This place is a horrible place to order from i ordered a pool from them on June 1st and i still haven't got it it got sent to me and than returned cause they never put my address on the package and when u email them u get a different person every single time and not one person really knows where your package is and if your ever going to get it! I would never recommend this place to anyone! It's just a headache and a nightmare!

Thumbnail of user aronb45
1 review
0 helpful votes
September 15th, 2020

I wish I would have found this review page prior to ordering. I ordered a pool pump and waited 6-7 weeks for it to arrive. When it got here, it didn't work. Customer service is worthless. Offered $5 or $3. Soooo frustrating

Thumbnail of user samb637
1 review
0 helpful votes
July 26th, 2020

Been over a month and never received item. No number to call and when you email them they just give you the run around.

Thumbnail of user judyd274
1 review
1 helpful vote
August 6th, 2020

Seems to be a theme: ordered a pool pump. Tried to cancel when it wasn't here after 6 weeks. Got the pandemic excuse. Pump finally arrived and it wasn't what I ordered- it's not able to be used safely with US wiring (it's wired for 220V - ad is for 110V). I'm trying to send it back and get a refund but their customer service is awful and they refuse to acknowledge that there's a problem with what they sent. First they told me to read the instructions. Then they told me to send pictures. I'm not sure if the people or machines or whatever answers my pleas even speak English fluently. They refuse to issue a refund or provide a means of returning it and I'm hesitant to send it to the address on their webpage because I have a feeling it's a sham.

Thumbnail of user christya73
1 review
1 helpful vote
August 14th, 2020

Looks like everyone is leaving the same review. I ordered a pool pump also and spent over $50 and they told me they could give me a $5 refund. Took 7 weeks to get here and its not what i even ordered! DO NOT ORDER FROM THIS COMPANY!

Thumbnail of user seanb39
8 reviews
22 helpful votes
Thumbnail of user barneyl
41 reviews
517 helpful votes
August 5th, 2010

I will second this website being one of the best around for both shooting tips as well as the community. It is a great community of photographers who are all very helpful in sharing tips. Even if you are not local to the bay area, they are always available to help. I like how it is a smaller community and not overrun with spammers like on other sites.

Thumbnail of user toddl
80 reviews
360 helpful votes
August 5th, 2010

Thanks Barney for this find. I was looking for some advice on a new DSLR and found exactly what I was looking for on that forum. It is nice that the forum is made up of members who really seem to know their photography. Impressive that the owner of the forum was photographer of the year by Popular Photography.

Thumbnail of user oscarj
83 reviews
913 helpful votes
May 21st, 2008

If you are a photographer in the bay area this is the community to join - Michael Soo runs an excellent community of very friendly photographers who love to share their information.

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