SoundCloud

The support team, mainly "Jonas" have a very hard time at reading your replies to tickets. I was asked multiple times for an email and they'd actually reply to me giving the email asking for it again.

Overall their support team need more training as they're trained in all the wrong areas. They still fall victim to social engineering.

These terrible con-artists will basically spend their entire time trying to convince you Soundcloud pro is worth it, then make it nearly impossible to cancel their non-refundable $144 annual subscription. If it was so valuable why spend so much time and effort into hiding the cancellation and not notifying users of future bills they may not want. Soundcloud pro is a scam scam scam scam scam meant to take money from working artists only to provide useless information and a slurry of spam emails selling more useless crap from soundcloud.

Customer support needs serious work. I've been trying to get a simple change made (changing an artist name) for 257 days and still don't have a resolution. I've had to chase constantly and been assured multiple times it will be changed before finding out nothing has happened. Now they're saying they won't make the change until I re-subscribe and pay them more money. Incompetent vampires.

Soundcloud is an excellent alternative to the more famous streaming services that provide music.
At least it doesn't insert commercial breaks every second like Spotify, so you have to buy a Premium just to be able to listen to music.
And also Soundcloud has a wide selection of various livesets of electronic music that you can't find anywhere but there.
The quality of audio is not ideal, but it is fixed by premium subscription. But the free version works completely fine.

I abandoned Soundcloud 4 years ago after they took my annual subscription money for PRO and then deleted my account without warning or refund. I recently tried to upload a private (unlisted) edit to show a client their first dance song for their wedding and it was taken down in minutes!

Their top 50 use to be featuring the artists who reaches the most plays and gets the most notice but not anymore, I don't know who they've got deciding who gets to be in the top 50 and sponsored as well but it's definitely not a fair system based on who's deserving the attention the most. Their curators must be deaf or something or maybe they just don't really care that much about music.

This "solo" act Pegasus might have a better following if the "singer" wasn't such a rude $#*! and I've listened a very long time

We like sound... We recently became a members to get more fans... At first I was skeptical but it does pay off. However, what I don't like about soundcloud is that you have these fact promoters acting like they can generate you a hug following. Which we will tell you right now... Just ignore them and keep posting your music. Because the real promoters will promote your music dye to the fact that they genuinely enjoy your music!

I have had support tickets in that have been unanswered for weeks. I am currently trying to switch to a new distributor and now have multiple tracks upload to my accounts because Soundcloud won't respond to my tickets.

Let's also not forget about the predatory theft of 20% of your royalties. I only used soundcloud because the barrier to entry was low and now I am realizing that have done this to steal ignorant musicians like myself royalties. 20%?!? This service is theft.

I would recommend this service to my worst enemy and thats it.

Low value for artists with needing to pay to even monetise your music and with a max upload time of 180 minutes before paying, terribly low royalty rates per view, infested with bots/promo ad accounts, site works great for listeners on the functional end though. So it might not be worth using as an artist, I still use it but I only just about break even with over 500 monetised views a day on a channel. Best bet in my view is to mainly focus on distribution through DistroKid or something and YouTube manual uploading for more value. Yes I understand it's their website and they can chose to do what they want, but there has been a lot of bad decisions of late.

First they upload your music to some other artist's profile. Even when you tell it to create a new profile. Then you try to get in contact with support. Then you find that they have no live chat, no phone number, just a email ticketing system that is devoid of response. Some of the worst customer support I've seen besides maybe cash app or Amazon. Just avoid these guys at all cost and do not give them a dime of your hard earned money.

They make you pay to have high quality music streaming. When you upload music on there, it completely ruins the audio, and they have no clue how to make a working copyright system. Every time I request for monetization on songs that I rightfully own, they get taken down until I email SoundCloud showing proof that I own the music. The only reason I would recommend this website is because it can be good for artists that are starting out. Other than that this platform sucks

I love this site, mostly for the archives. Archives of most artists, it's nice. Although they're are too many ads.

I've mistyped my artist name while distributing my first release... big mistake, as there is no one replying to my e-mails. No one is acknowledging anything I say. I've been submitting tickets that no one reacts to. Then I decided to e-mail them and the automated response says "the best way to reach us is through the ticket system". Like ok wtf. It's so frustrating when all you receive is silence!
I'm totally leaving soundcloud and will never pay again for their $#*!ty services. Also their masterisation algorithms are quite crappy. I wish soundcloud was a real person who I could annoy back.
I've started my official music career with the wrong name and now I can't change it. Really not a great beginning lol.
Anyway, If you wanna release music to other platforms, it's probably best to use a distributor that is responsive. Just in case you need something changed.

SoundCloud is just a stepping stone for an artist to get way better at their song craft and move on to bigger platforms when your music is ready and you catch the ears of the bigger music people that pick high quality studio music not that stuff that sounds like bad karaoke your making in a bedroom. Also artists get caught up in bad mouthing each others work on SoundCloud as that will not make your music better as it just makes the artists look bad and need to grow a lot to have really music makers give them a chance with their music.

****FRAUD SERVICE OF NOTE**** I have been trying get access to my account and ut wont let me. Even if I use my HTTP link as it suggests. No support service, just a watered down version of advise and robotics used to fool the unsuspecting customer. They have been debiting my account for months and I cant even cancel my subscription as they wont allow me access to my account. I am so disgusted as an artist at these scammers. I don't even get a statement of purchase for all the debits that they have been doing!

Soundcloud is a music streaming service where you can listen to music you've uploaded or music that you've discovered. It's a great music discovery platform and one of the most popular sites for free music. I like it because you can find all the genres there and young creators who make astonishing music but are not that popular yet. I have Spotify too, but I use Soundcloud more often.

How is possible to ban and stop my upload when I own my music, my right and I have to prove that I'm real me. Ridiculous ridiculous ridiculous ridiculous

- Follow over 1K artists and like the platform itself
- Customer service is non-existent
- No one to talk too
- Stream feature(most important) is broken

I paid 66 Euro for the Next Pro plan. It was supposed to be 50% off. The next years renewal price is 99 Euro, so, clearly false advertising there. I got one album to upload and get processed for distribution but it was reject because they said it had no lyrics and was marked as Not Explicit. Every song on the album has lyrics. So, clearly they had their heads up there a$ses when they did that review. Trying to reach customer service is nearly impossible. I have tried to upload and monetize two other albums that simply won't work because the server errors out every time. After spending about 8 hours trying to get any of it to work, I am left wanting my money back. It states there is a 30 day money back guarantee but that seems impossible to get. I feel ripped off. They shouldn't be advertising a service they clearly do not have working yet. All I get is "We're having trouble reaching our servers"

Soundcloud is by far the worst customer support I have ever experienced. Not to mention the horrible spam infested site. And they steal from musicians because muso's allow it. So sad.

I don't even know where to begin. The review will be too long. So I'll focus on the following:

Their reply takes about a month to two months if they do. When they do, they seem very kind and helpful. Then, you never hear from them again. I have emailed them 7 times in a row. This took about a year in total. I never, not once got any help from them. You can't say I didn't try.

First they billed me without my permission. And now I can't log into my accounts. After many months of trying I decided to leave the site and asked them to delete me from the site. But no one ever replies after the first reply. That is such a 'f*ck you' to your customers. It's unbelievable.

They are the worst experience I've ever had with any company. I hate you Soundcloud, and your so called support is dragging you down and I hope you all drown together. Going bankrupt the for second time, and this time no one will bail you out. Your end is nigh. I heed you!

Musicians, wake up and stop selling yourselves to these daemons. Have some self respect. Soundcloud and these streaming giants are just using you and stealing your souls. Stand up for yourselves for goodness sake.

Terminate my account without warning and after I removed all tracks they claimed, they said the termination is not reversible. What a big bully!

I paid for a Pro subscription as well as a "Repost by SoundCloud" subscription (The latter is supposed to be included with the former per their advertisement). Even after "double paying", options that were advertised to me are not available. Customer Support is non-responsive. Even worse, once I used their service to "monetize" my tracks, they stopped circulating my tracks. My play count stopped incrementing they day I began "monetizing".

It pains me to say this, but I do feel scammed with no recourse.