Sourgrapeart.bigcartel

I purchased a tray from this seller's website on March 23rd and received a confirmation email for my order. By April 19th, I still had not received the item. I sent the seller an email. Two days went by and when I had not heard back, I sent a follow-up email asking the seller to please not bother shipping the item because I was filing a dispute with PayPal. Literally two minutes after this, the seller responded aggressively that the package was already delivered, that their website sent me the tracking information (this never happened), and that PayPal 'will close the case'. I checked the tracking that they finally provided, and saw that of course it had just been delivered today in the morning. At this point, it's not even about the lengthy ship time or failure to send any sort of tracking info. It's that they completely ignored my communication with them and only responded when I filed a dispute. Their attitude towards me is the hallmark of terrible customer service, and the fact that they a) took nearly a month to ship, b) were non-responsive to my messaging, and c) didn't apologize for any of these occurrences, is appalling. And then they got defensive when I did what any customer within reason would do by filing a dispute to get my money refunded. Please DO NOT support this seller, they are incredibly rude and provide terrible service.