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Spa Parts Online has a rating of 1.33 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Spa Parts Online ranks 76th among Appliance Parts sites.
Motor/wet end combo ordered for spa. Plastic wet end (attached, not loosened or detached) cracked to point of being useless, even though item was well packaged. Not clear it wasn't cracked when it was packed. Calling their phone #? "No one's here" recording and no way to leave message. Online? Messaging portal hidden or missing on regular site, only works on mobile. Several emails to them bounce. Mobile portal was is the only way I was able to communicate with them, and their responses were minimal and unhelpful. Whois shows this site was registered in 1999, and they run their business as if that's still the year. Don't buy from them, their customer service is abysmal and they won't resolve damaged shipments. Ended up paying for a wet end on Amazon, which I'd rather not use, but this experience is why I do; they usually treat their customers right and they don't duck customer service issues.
Order a part months ago have not received anything
As other reviewers is saying they never respond to e mails or calls
I payed over $70 for something that I most likely never see
Stay away from this place
Motor/wet end combo ordered for spa. Plastic wet end (attached, not loosened or detached) cracked to point of being useless, even though item was well packaged. Not clear it wasn't cracked when it was packed. Calling their phone #? "No one's here" recording and no way to leave message. Online? Messaging portal hidden or missing on regular site, only works on mobile. Several emails to them bounce. Mobile portal was is the only way I was able to communicate with them, and their responses were minimal and unhelpful. Whois shows this site was registered in 1999, and they run their business as if that's still the year. Don't buy from them, their customer service is abysmal and they won't resolve damaged shipments. Ended up paying for a wet end on Amazon, which I'd rather not use, but this experience is why I do; they usually treat their customers right and they don't duck customer service issues.
I ordered a part from them and needed to exchange it for another I wanted from them, a more expensive part,. After trying to contact them via phone and email following their return policy to the letter they NEVER returned any call or email.
DO NOT BUY ANYTHING FROM THEM UNLESS YOU ARE WILLING TO GAMBLE.
Do not take their words on the website about returns or technical help because they NEVER respond.
Move on and buy from somebody else.
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