Sparkpaws

I had to return my hoodies because I measured wrong according to their chart. First, they come from China. Second, I sent 2 hoodies back and they didn't refund full amount because they smelled like smoke. No one smokes in my family so I am unsure what they are talking about but they sure kept my money. Stay away. Better hoodies other places for sure!

I stupidly ordered through a Facebook Ad which I always tell my own mother never to do. THEN afterwards, I started reading reviews and got extremely nervous! BUT I am here to tell you that Spark Paws is GREAT! I ordered on 2/13/23 and received my order EXACTLY two weeks later on 2/27/23. The order shipped on 2/17. That was not bad at all! The only reason I knocked off 1 star was that I don't recall the shipping and delivery time being transparent on the website. (And that was the reason I got so nervous about WHERE this item was shipping from as it took a little longer than typical standard deliveries). I live in California, USA.
The sizing chart was SPOT ON for my 62lb pit bull. I got her the 3XL Velvet Dog Hoodie and the 3XL pink checkered knit sweater. Both are great quality and really nice. Much nicer and better fit than the pj's I just bought from Chewy. I do always suggest paying with Paypal for that added level of protection but I am extremely satisfied with the products I received as well as the price I paid. What a relief and pleasant outcome!

I know a lot of people have complained but I want to say mine fit great for my boxers and American bulldog. They are very nice quality and held up great when washing them. They fit great for my large dogs. Yes, they ship from China, took about 2 weeks. I have ordered from them twice. I loved them so much that I ordered more.

The company employed a delay tactic to prevent me from returning items. It took more than five emails and two months for them to finally approve my return request. Moreover, the measurement for the large dog item needs to be more accurate. To add to my disappointment, I later found out that the items were manufactured in China.

I ordered a XL for my son, and Large for his dog. The dog one says L on the tag, it'll fit a chihuahua. My son's dog is 65lbs! And the XL... it would barely fit me and I wear a medium. I asked for refunds, because clearly they are incorrectly labeled, and I get told the human one I can't get a refund on because it's a "final sale." But I can return the dog one. They purposely send incorrect labeled items, tell you they can't be returned and/or want you to pay to send the item(s) back to China.

If you own a Frenchie, these are cute clothes. But you must really consider the sizing. As long as you make sure that's the size for your dog you should have no problems. Do not go off of human sizes or what you think the size should be. My Frenchie is 26 pounds and I get the extra large on him so it's loose a little bit. Also, my husband is usually a size large I just sized up to an extra large and it's a little loose on him. The matching outfits are adorable and I get tons of compliments.

The shipping process leaves a lot to be desired. The international shipping company provided few details and they do not have a way to contact them outside of calling a number in China. The last-mile provider lied about delivery attempts and then actually made the delivery at midnight, which caused the package to be exposed to potential thiefs and out in the rain. Spark Paws customer support was mediocre at best. They kept providing me information I already had and did not read the actual information I provided. After two emails and a chat, I finally received the correct info for the final-mile provider (by that time I had already dealt with two other shipping companies in the process). Additionally, despite measuring my dog and using the provided sizing guidelines on their website, the clothing item is very snug on my dog. I would return it but don't want to have to deal with the shipping nightmare again.

Ordered two hoodies, two leashes, and two harnesses from them. Both leashes broke in the first month and one of the harnesses broke as well. They offered to replace them, which is nice, but the way they broke made it not worth it to me. I asked for a full refund and haven't received a response yet. I have an English bulldog and a golden retriever, so they pull...a lot. If you have dogs that like to pull on walks, do not get these harnesses or leashes.

I went to the site hoping to find clothes to fit greyhounds and in a search came up with nothing, when I checked on the products it's the same as any other site, S, M, L etc. false advertising

Highly recommend not ordering from this company. Not only do they ship everything from China but if you try to return something they make you pay for shipping again to return it! $7 shipping to purchase and $7 to return the item! And their customer service is pretty much NONEXISTENT or HELPFUL!

Ordered a human / dog matching hoodie set. Details said 'final sale', no other info on the product page. I followed their measurements exactly & the dog hoodie doesn't fit, waaaay to small, nowhere near fitting. They won't refund or exchange because the items were classed as 'final sale'! They are very underhand & not transparent at all. I left a review on another website - TP. They responded to try to make it look as though they wanted to help me 'come to a resolution' I sent them a message - they replied - no refunds or exchanges. They lied & said the details regarding what 'final sale' meant were on the product page. They aren't! The only details are about a 30 day exchange and refund. You have to seek out on another page the terms & conditions of what 'final sale' means.
Also the goods aren't worth the money - even at sale prices. AVOID!

They've been stringing me along saying they ran out of the items I paid for, but they'll "be back in stock soon" for about 3 weeks now. Turns out they're not even a small mom & pop shop like they claim, but actually a Chinese wholesaler, which is fine, but that's not what they say on the website. They're full of lies and excuses, but so far no sign of any actual product, which is a bummer, because I was excited for the matching sweatshirts I paid $80 for.

Love these hoodies! Very nice, soft, quality. And they wash and dry just as nice. All three of my dogs are cozy and warm now that it's cooling off in Arizona! Finally lol I recommend! You won't be disappointed

Wasn't able to leave a minus star. Useless ordered a jumper paid £30.00 waited 2 weeks nothing Got in contact with them apparently they couldn't find my order and email address. Had to keep emailing finally got a refund.total waste of time.

Definitely do not order if you need your product in any time sensitive manner. I ordered as a birthday gift. It's been 20 days since when I ordered and it still has not arrived. Customer service has been completely unhelpful. I might as well have ordered from Alibaba at this point…. Basically the same company but just with a fancier website.

We love our hoodies! They were so soft and fit perfectly! The dogs were pretty comfortable sleeping and walking in them.

Received my item around 6 weeks after I ordered it and it was the incorrect item. Their customer service team let my emails go unanswered and are now trying to get reviews I've made taken down, continuing to waste peoples time and resources. I ordered early February this year and received the wrong order almost end of March. Ordered a small cotton candy hoodie for my $#*!zu and received an XL tie dyed hoodie. Bad experience in every aspect.

I ordered a hoodie for myself & my dog, plus a jacket for my dog. They're too small, but I'm stuck with them. They're really soft & the fabric is nice...

These items were slightly discounted the day I ordered & I guess that makes them 'clearance & final sale' which I found out the hard way when I tried to exchange the dog items for one size bigger.
The jacket was literally $2 off, still $48! That shouldn't qualify as clearance. I splurged to get something nice for my pup & now I've spent $70 on items I can't even use. They still have these items on the site in every size & color available. It's not a clearance item...
It feels misleading at best. Really disappointed customer service wasn't understanding at all. They don't let you exchange anything, I didn't even want my money back. :( so buyer beware.

Customer service was great after I ordered an incorrect size. Shop by breed for accurate sizing! Great product and nice quality!

I have been trying for a long time to get clothes that are nice for my Staffordshire bull terrier, but as many know this is a small, very muscular breed, and it is hopeless to find clothes that suit for!

Then I got to try the hoodies from SparkPaws, and they fit PERFECTLY! Really great quality, lovely fabric, smart design - so pleased! And the prices are far less than many of the others I have bought.

Thumbs up!

Buyer Beware! All items are shipped from China or Asia. I'm almost at 30 days and still have not received anything and tracking from both the Asian carrier and USPS have gone dead with no action for weeks. And no response on when I can expect a refund. My suggestion is save your money, if the order ever comes in I'm guessing it's going to not be worth the money.

Only positive thing about this company is they reply to your customer service emails but everything else is very disappointing. Shipping takes forever coming from China. Tracking numbers information are not in English but Chinese. Tracking numbers provided are not always accurate. Received an incomplete order after waiting close to month for items to arrive. Missing 2 items and receive 3 extras I did not order. Company refused to provide me a refund. Different materials are used to make dog hoodies and the quality of the hoodies varies depending on what you ordered. Ones made from cotton seems to have the worst quality. Sizes do not seem consistent with each hoodie. Will never order from this company again and recommend no one else does unless you want a headache and to waste your money.

We got few hoodies and matching set for me and my XL Bully, they are very warm great for the colder weather coming, yes as everyone says takes little extra time wait but I personally think worth the wait